Infor Provides Customer Service across the Enterprise Using ATG.Enterprise Software Provider Improves Customer Satisfaction Using ATG ATG antithymocyte globulin. lymphocyte immune globulin (antithymocyte globulin equine, ATG, ATG equine, LIG) Atgam Pharmacologic class: Immunoglobulin Therapeutic class: Immunosuppressant Self-Service and ATG Knowledge CAMBRIDGE, Mass. -- ATG (Art Technology Group, Inc. NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : ARTG ARTG Australian Register of Therapeutic Goods ), the top-ranked eCommerce platform vendor, today announced that Infor, one of the largest global providers of enterprise software, has increased its support of ATG technology by implementing enterprise-wide licenses of ATG Self-Service and ATG Knowledge. ATG customer care solutions will be leveraged across the Infor enterprise. Infor implemented ATG Knowledge, the company's industry-leading knowledge management platform for call center-assisted customer service. The goal of this implementation is to leverage knowledge already contained within the organization, while empowering its customer support specialists to author new resolutions. ATG Knowledge enables the company to capture data that tacitly exists within various formats, such as Word documents, PDFs or HTML HTML in full HyperText Markup Language Markup language derived from SGML that is used to prepare hypertext documents. Relatively easy for nonprogrammers to master, HTML is the language used for documents on the World Wide Web. pages and apply it to individual customer inquiries. Today, the company's Knowledgebase contains over 30,000 solutions to various incidents, enabling agents to provide customers with immediate answers to their questions more than 90 percent of the time. ATG Self-Service, ATG's natural language processing Natural language processing Computer analysis and generation of natural language text. The goal is to enable natural languages, such as English, French, or Japanese, to serve either as the medium through which users interact with computer systems such as search engine, enables customers to find and act on the exact information they need, regardless of format, location or language. Since implementing the product, Infor has been able to help their customers resolve their issues quickly and efficiently using answers tailored specifically to their market segments. "The enterprise software we offer customers is critical to their day-to-day operations. Therefore swift, complete resolution to customer service issues is a priority for our organization," said Mary Trick, senior vice president of Customer Support at Infor. "ATG's products enable us to supply precise and accurate answers based on both structured and unstructured content contained within our organization and make our call center considerably more productive. At the same time, our customers can go online and be guided towards complete resolution of issues on their own." Both ATG Knowledge and ATG Self-Service are part of ATG's Wisdom-enabled Service Suite, a comprehensive set of applications that provides a single, modular platform for efficiently resolving all forms of customer service interactions with process-based personalized attention. ATG's unique approach enables companies to apply information that lies in disparate parts of the organization and utilize knowledge that may be tacitly captured in various formats. "Whether they're dealing in retail, media/entertainment, consumer manufacturing or technology, customers are now demanding more from organizations' customer service," stated ATG's senior vice president of marketing, Cliff Conneighton. "By implementing and expanding its use of ATG service products, Infor has been quick to recognize and adapt to meet the needs of its customers." About ATG ATG (Art Technology Group, Inc., NASDAQ: ARTG) makes the software and delivers the on demand solutions that the world's most customer-conscious companies use to power their e-commerce web sites, find prospects, convert them to buyers and ensure their satisfaction so they become loyal, repeat, profitable customers. ATG's B2C e-commerce B2C e-commerce The conducting of commerce by companies, government agencies, and institutions with consumers over the Internet. Amazon.com is typical of a company engaged in B2C e-commerce. suite is ranked the #1 current offering by Forrester Research Forrester Research is an independent technology and market research company that provides its clients with advice about technology's impact on business and consumers. Corporate facts
Coke cola, dope - carbonated drink flavored with extract from kola nuts (`dope' is a southernism in the United States) , Dell, DirecTV, France Telecom, Hewlett-Packard, Intuit, Johnson & Johnson, Louis Johnson, Louis (Arthur) (1891–1966) administrator; born in Roanoke, Va. A West Virginia lawyer and army colonel in World War I, he commanded the American Legion (1932–33). As assistant secretary of war (1937–40), he modernized the army. Vuitton, Mercedes-Benz, Neiman Marcus Neiman Marcus U.S. department-store chain. It was founded in Dallas, Texas, in 1907 by Herbert Marcus, his sister Carrie Marcus Neiman, and her husband, A.L. Neiman. , New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of & Company, Nike, Nokia, OfficeMax, PayPal, Philips, Procter & Gamble, Rubbermaid, Smith & Hawken, Symantec, T-Mobile, Target, Urban Outfitters Urban Outfitters, Inc. NASDAQ: URBN owns and operates three retail clothing brands: Urban Outfitters, Anthropologie and Free People. The first store opened in 1970 in Philadelphia, Pennsylvania, focusing on "funky" fashion and household products. , Verisign, and Walgreens. The company is headquartered in Cambridge, Massachusetts, with additional locations throughout North America and Europe. For more information about ATG, please visit www.atg.com [c] 2006 Art Technology Group, Inc. ATG, Art Technology Group, and ATG Wisdom are registered trademarks of Art Technology Group, Inc. All other product names, service marks, and trademarks mentioned herein are trademarks of their respective owners. This press release contains forward-looking statements for purposes of the safe harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. provisions under The Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995. These statements involve known and unknown risks and uncertainties that may cause ATG's actual results, levels of activity, performance or achievements to be materially different from any future results, levels of activity, performance or achievements expressed or implied by such forward-looking statements. Important risk factors affecting ATG's business generally may be found in its periodic reports and registration statements filed with the Securities and Exchange Commission at www.sec.gov. Risk factors related to the subject matter of this press release include the possibility that the ATG product deployment will not be successful, on time or significantly enhance the user's Internet experience or handle user volumes; that those customers leveraging ATG won't have the opportunity to increase revenue and decrease future costs; the need to adapt to rapid changes so products do not become obsolete; the possibility of errors in ATG's software products; the possibility that the solution will not make customer implementations faster or more flexible or permit the customer to meet its customer-facing or infrastructure requirements; that the customer will not close additional business due to the implementation of the ATG product; that the ATG product will not continue to be integrated with third party applications servers or will not support all Web services enabled systems; that ATG's product strategy may change in the future; and the risks and costs of intellectual property litigation An action brought in court to enforce a particular right. The act or process of bringing a lawsuit in and of itself; a judicial contest; any dispute. When a person begins a civil lawsuit, the person enters into a process called litigation. . ATG undertakes no obligation to update any of the forward-looking statements after the date of this press release. |
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