Infonet Supports JBL Professional With Its Rollout of CRM and B2B E-Commerce Initiatives.

Business Editors and High-Tech Industry Writers

EL SEGUNDO, Calif.--(BUSINESS WIRE)--Oct. 5, 2000

Enhanced Remote Access Services Allows JBL to Service

Its Own Needs as Well as Support Sister Organizations

Infonet Services Corp. (NYSE:IN) (FSE:IN), a leading provider of global communications services for multinationals, today announced that JBL Professional (JBL), a subsidiary of Harman International, has renewed its contract and expanded the services it is procuring from Infonet.

In launching a companywide Customer Relationship Management (CRM) implementation and embarking on B2B e-commerce activities, JBL is deploying Infonet's enhanced Remote Access Service (RAS). The company will also rely on other products in the Infonet portfolio, including Global Connect USA for expanded network coverage across all major business metros in the U.S. and DialXpressway, for dial-up remote access connectivity, to support its requirements.

Due initially to its CRM implementation, JBL needed user-friendly, local number access for its remote users. Dawn Genian, director of Information Systems for JBL, wanted to utilize the company's existing infrastructure to create a more user-friendly environment to enhance their remote access capabilities.

In addition, JBL management wanted the ability for traveling executives, sales and support staff to be able to set up local numbers ahead of time so that they could easily access corporate data and synchronize files once they reached their remote locations. JBL asked Infonet to propose such services while also evaluating offerings from other vendors.

In selecting Infonet Genian stated, "Local city access and the easy interface that Infonet provided has made our users very happy."

As JBL began implementing CRM, Genian came to appreciate Infonet's DialXpressway, an enhancement to Infonet's Remote Access Service that provides an easy-to-use graphical interface and the ability for users to provision access codes for the Infonet network.

According to Genian the training went well but it would have been disastrous without DialXpressway: "DialXpressway gives JBL the power to define the parameters of our access codes, so we can exercise more control and lower our costs," she remarked.

Under the Harman International umbrella are two other sister companies, Lexicon Inc. and Harman Music Group, that are also using the CRM system and Infonet's dial-up services -- and a third Harman company, Crown International, will also soon have access.

"We have happy users and also the ability to cross-charge our sister organizations for their usage," Genian observed.

As JBL proceeds to launch its e-commerce initiatives companywide, the company is relying on Infonet to provide the secure access these kinds of transactions require. During its Beta testing, JBL employees were able to test html screens for users without any security issues.

"The entire project took us six weeks," stated Genian. "Thanks to Infonet, we were able to meet our timelines and 'go live' as planned," she concluded.

About Infonet

Infonet Services Corp. is a world leader in providing value-added global communications services to multinational enterprises. More than 2 million remote access subscribers make Infonet a world leader in Dial IP services. The company numbers more than 2,600 multinational corporations among its client list.

Infonet provides Internet, intranet, ATM, remote access, electronic commerce-enabling services and integrated voice/data solutions, plus a full suite of messaging and collaborative products and services. Infonet's services are supported locally in more than 60 countries and territories around the world. The World Network from Infonet is accessible terrestrially from more than 180 countries and via satellite worldwide.

Infonet trades publicly on the New York and Frankfurt stock exchanges under the ticker symbol "IN." News and information are available at www.infonet.com.

Safe-harbor statement: Infonet may have made forward-looking statements in this release. These projections are based on information available to the company as of the date of this release. Risk factors investors should take into account that might affect results include: strength of the market for Infonet products and services, competition, and the timely transitioning of new business opportunities to Infonet's network. Investors should refer to risk factors elaborated on in Infonet's 10K and other recent filings made with the U.S. Securities and Exchange Commission. These documents are available through the investor relations portion of Infonet's Web site at www.infonet.com.