Infonet Receives Cisco Powered Network Contact Center Services Designation.Business Editors & High-Tech Writers EL SEGUNDO, Calif.-(BUSINESS WIRE)--June 6, 2001-- Infonet's Managed Call Centre Service, Delivered Over Cisco's World-Class Software and Hardware Infrastructure, Raises the Bar in CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. Productivity Infonet Services Corp. (NYSE NYSE See: New York Stock Exchange :IN) (FSE FSE 1. feline spongiform encephalopathy. 2. focal symmetrical encephalomalacia. :IN), a leading provider of global communications services for multinationals, today announced that its managed Call Centre Services have received the Cisco Powered Network Contact Center Services designation. This new accreditation is Infonet's seventh Cisco Powered Network designation to date, having previously received accreditation for its private IP (Internet Protocol) VPN (Virtual Private Network) A private network that is configured within a public network (a carrier's network or the Internet) in order to take advantage of the economies of scale and management facilities of large networks. (virtual private network), Internet transit services, corporate Internet access, Web hosting and ASP services. Infonet received the latest Cisco Powered Network Contact Center Services designation for its high-performance, reliable and secure hosted call centre service based on the Cisco customer contact software platform and delivered on an end-to-end Cisco networking infrastructure. "To attain the Cisco Powered Network Contact Center Services designation, Infonet has successfully tested and implemented their end-to-end hardware and software infrastructure based on Cisco technologies to help their customers take customer relationship management to the next level," said Eugene Lee, vice president of marketing for Cisco's Enterprise Line of Business. "With this accreditation, customers deploying Infonet's managed solution can expect high levels of service reliability and performance." "Our call centre services delivered over Infonet's World Network(TM) are crucial to optimizing the investments in the multi centre/multi lingual lingual /lin·gual/ (ling´gwal) 1. pertaining to or near the tongue. 2. in dental anatomy, facing the tongue or oral cavity. lin·gual adj. 1. call centre facilities driving our customers' CRM solutions," said Arnold Bos, director of Call Centre Services for Infonet. "We are proud to receive the Cisco Powered Network Contact Center Services designation," he continued. "By leveraging the Cisco customer contact software platform, we can offer our customers leading-edge solutions to engage, manage and retain their customers regardless of the method or frequency of contact." About the Cisco Powered Network Contact Center Services Designation The Cisco Powered Network Contact Center Services designation is awarded to companies that are deploying the Cisco Intelligent Contact Manager (ICM ICM Intercom ICM Integrated Crop Management ICM International Congress of Mathematicians ICM Information Classification and Management ICM Intelligent Contact Management (Cisco) ICM International Creative Management ) software or Cisco Network Applications Manager (NAM) software (the network hosted version of ICM) components of the Cisco customer contact software platform, to provide outsourced services for enterprise customers. Cisco ICM software provides enterprise-wide intelligent contact management by distributing voice and data from multiple channels -- including IP (Internet Protocol) networks, TDM (Time Division Multiplexing) A technology that transmits multiple signals simultaneously over a single transmission path. Each lower-speed signal is time sliced into one high-speed transmission. (Time Division Multiplexing (communications) time division multiplexing - (TDM) A type of multiplexing where two or more channels of information are transmitted over the same link by allocating a different time interval ("slot" or "slice") for the transmission of each channel. I.e. ) networks, fax and e-mail -- to enterprise resources such as Automated Call Distributor (ACD (Automatic Call Distributor) A computerized phone system that responds to the caller with a voice menu and connects the call to the appropriate agent. It can also distribute calls equally to agents. ) and Interactive Voice Response (IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. ) systems, Small Office Home Office (SOHO Soho (sōhō`, sə–), district of Westminster, London, England, known for its continental restaurants. Once a fashionable quarter, it became popular among writers and artists in the 19th cent. ) agents, and desktop applications. Cisco NAM software provides the ICM features as managed services that span the customer's and service provider's infrastructure. The Cisco NAM software also supports a uniquely comprehensive range of IP- and TDM-based services for all types of network service providers and ASPs. In addition to deploying Cisco ICM/NAM software as a hosted or outsourced service, in order to gain the Cisco Powered Network Contact Center Services designation, a company needs to undergo a complete assessment of its end-to-end network architecture based on Cisco's data center, Wide Area Network (WAN), `Last Mile' and Customer Premise Equipment (CPE (Customer Premises Equipment) Communications equipment that resides on the customer's premises. CPE - Customer Premises Equipment ) solutions. Cisco Powered Network services gives customers all the benefits of an end-to-end network; simplified, cost-effective network management; higher network availability; more reliable, scalable and secure services; and faster deployment of New World network services. About Infonet Infonet Services Corp. is an innovative leader in providing value-added global communications services to multinational entities. Powering the enterprise-wide communications initiatives of more than 2,600 multinationals, Infonet provides a comprehensive portfolio of network-based solutions including Broadband, Internet, Intranet, MultiMedia, Remote Access, Local Access and Application Services (Call Center, Collaboration, Messaging and Hosting). Infonet is a pioneer in providing multinationals with "The Intelligent Edge in Global Communications(TM)" -- a unique service based on its patent-pending tools that models and optimizes the complex relationship between applications and the global network. Winner of the World Communication Awards 2000 for "Best Customer Care" and "Best Carrier," Infonet owns and operates The World Network(R), accessible from more than 180 countries, and provides local service support in more than 60 countries and territories. Founded in 1970, Infonet's stock is traded on the New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of and Frankfurt Stock Exchanges under the symbol "IN." Additional information about the company is available at www.infonet.com. Safe Harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. Statement: Infonet may have made forward-looking statements in this release. These projections are based on information available to the company as of the date of this release, and Infonet undertakes no duty to update the information to take account of later events. Risk factors investors should take into account that might affect results include: strength of the market for Infonet products and services; competition; the timely transitioning of new business opportunities to Infonet's network; and the effect of currency fluctuation. Investors should refer to risk factors elaborated on in Infonet's 10-K, 10-Qs and other recent filings made with the U.S. Securities and Exchange Commission. These documents are available through the investor relations Investor relations The process by which the corporation communicates with its investors. portion of Infonet's Web site at www.infonet.com. |
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