Infogain Names Knowledge/Data Management Expert Cindy Dowling To Vice President Of Business Intelligence.Business Editors/High-Tech Writers LOS GATOS, Calif.--(BUSINESS WIRE)--April 17, 2001 Dowling To Deliver Analytical CRM Solutions -- Thus Providing a Comprehensive View of the Customer Infogain Corporation, a major provider of innovative eBusiness connectivity, custom relationship management solutions, today announced it has named 17-year industry veteran Cindy Dowling to vice president of its Business Intelligence Practice. Reporting to Infogain's Chief Operating Officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. Leonard Palomino Palomino Colour type of horse distinguished by its cream, yellow, or gold coat and a white or silver mane. It is popular in pleasure and parade classes. Palominos may conform to the breed types of several light breeds, including the Arabian horse and the American Quarter Horse. Dowling is tasked with expanding Infogain's business intelligence and data warehouse offerings. "Cindy and her group are focused on arming our client with competitive business solutions surrounding the area of analytical customer relationship management (CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. )," states Palomino. "Analytical solutions are especially critical given the present economic potential for increasing revenue and reducing costs. Cindy's extensive experience in delivering customer value will be a tremendous asset to these clients." "Too many companies use their data warehouses as glorified glo·ri·fy tr.v. glo·ri·fied, glo·ri·fy·ing, glo·ri·fies 1. To give glory, honor, or high praise to; exalt. 2. reporting systems," says Dowling. "Instead, management within these enterprises needs to have easy access to integrated CRM analytics to lay a quantifiable foundation for their strategic decision-making. All CRM and customer data should be aggregated to provide a comprehensive view of the customer. The Infogain Business Intelligence Practice is positioned to help companies build strategic customer data warehouses that are integrated into the operational systems and support wide-ranging, strategic decisions." Before joining Infogain, Dowling was the director of strategic partner sales at XML XML in full Extensible Markup Language. Markup language developed to be a simplified and more structural version of SGML. It incorporates features of HTML (e.g., hypertext linking), but is designed to overcome some of HTML's limitations. Solutions Inc., a B2B (Business to Business) Refers to one business communicating with or selling to another. See B2B e-commerce, B2C and B2G. B2B - business to business eCommerce infrastructure provider. Prior to XML Solutions, Dowling was the technical director of Business Development at CommerceQuest Inc, an EAI (Enterprise Application Integration) Refers to various techniques used to share data and business processes in large enterprises. When companies acquire another organization, disparate information systems have to be made to work together. and B2B infrastructure company. During her nine-year tenure at Informix Software, Dowling served in a variety of leadership roles. In Dowling's last position at Informix, she was the technical account manager and data warehouse architect for the Business Intelligence Solutions Engineering Group. Dowling has developed and implemented several significant data warehouse solutions including the MCI (1) (Media Control Interface) A high-level programming interface from Microsoft and IBM for controlling multimedia devices. It provides commands and functions to open, play and close the device. (2) (Microwave Communications Inc. Customer Marketing data warehouse. Dowling has also managed Information Systems and Services at Goergetown College and was a member of the University of Kentucky's adjunct faculty in the Department of Information Sciences. She holds a bachelor's degree in Information Systems from Georgetown College and is the author of several Informix technical training manuals and publications, including Relational Database Design, Building a Data Warehouse, Developing Enterprise Architechtures and Informix Extended Parallel Server Performance Tuning. About Infogain Headquartered in Silicon Valley, Infogain Corporation (www.infogain.com) is a leading eBusiness connectivity consulting company focused on delivering innovative customer care solutions. Founded in 1990, the company's three major service areas include eCRM, eSolutions/Integration, and eIntelligence (knowledege/data management). Some of Infogain's clients are Agilent Technologies, Capstan capstan Mechanical device used chiefly on board ships or in shipyards for moving heavy weights by means of ropes, cables, or chains. A capstan consists of a drum, driven either manually or by steam or electricity, that rotates about a vertical axis to wind in a line wrapped Systems, Network Appliances, and TIBCO Software. The company partners with best-of-breed solutions providers, including BEA Systems, TIBCO Software, BroadVision, Interwoven in·ter·weave v. in·ter·wove , in·ter·wo·ven , inter·weav·ing, inter·weaves v.tr. 1. To weave together. 2. To blend together; intermix. v.intr. , Mobileum, Nortel Networks (Clarify), PeopleSoft/CRM, Siebel Systems, and VERITAS. For information call 408/355-6000. This press release contains "forward-looking" statements that are subject to risks, uncertainties and other factors. Actual results may differ materially from those referred to. All company/product names mentioned herein are the trademarks of their respective owners. |
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