Infinite Access, Inc. Releases CITRIS Web Helpdesk System; Web Based Helpdesk Software Designed Specifically for Web Sites.WALNUT CREEK Walnut Creek, residential city (1990 pop. 60,569), Contra Costa co., W Calif., in the San Francisco Bay area; inc. 1914. It is the trade and shipping center of an extensive agricultural area where walnuts are among the major product. , Calif.--(BUSINESS WIRE)--June 19, 1997--Infinite Access, Inc. today announced the release of CITRIS CITRIS Center for Information Technology Research in the Interest of Society (TM), the company's web based Coming from a Web server. See Web application. helpdesk, ticketing and issue tracking system. CITRIS, which stands for Customer Identification, Tracking, Referral and Information System is designed for flexible use in helpdesk, customer service and sales lead A sales lead is the identity of a person or entity potentially interested in purchasing a product or service, and represents the first stage of a sales process. The lead may have a corporation or business associated with the person(s). tracking for web sites, ISP's and corporate Intranet applications. CITRIS utilizes a user friendly web interface that can be customized to meet the needs of any web site. "CITRIS provides an effective and efficient system for initiating, tracking and resolving critical issues directly over the web," says George Aiello, President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Infinite Access. "Having built the original software for our internal use we quickly realized web developers, content providers, ISP's and corporate Intranet managers could benefit from the program just as we have." Access to the CITRIS system is determined by one of three permission levels which include Administrator, Customer Service and Customer, typically the end user. Based on their permissions, employees, customers and other end users can open, update, view and close tickets over the web without personally contacting a technician or generating lengthy email correspondence, saving considerable time and resources for the company, its employees and customers. Ticket tracking is accomplished by accessing the reports module which includes a menu of preset reports in addition to a custom report generator Same as report writer. tool. The CITRIS program is designed to easily link from any web service via an icon and URL URL in full Uniform Resource Locator Address of a resource on the Internet. The resource can be any type of file stored on a server, such as a Web page, a text file, a graphics file, or an application program. . The application's configuration utility permits customization to meet the needs of most web based business applications via simple and familiar web forms. The configuration utility allows for private labeling of screens, setting of individual permissions, determining how ticket notification to assignees is handled, customization of issue categories and causes, management of ticket assignees including an auto assignment feature based on category, incorporation of end user lists and customization of other features. No programming or database management skills are required making CITRIS one of the easiest ticketing systems to administer. Infinite Access, Inc. currently offers CITRIS with EMC's ("www.emc.com") web site management services eliminating the requirement for CITRIS customers to maintain a costly server environment just to manage a ticketing system. The company has contracted with EMC of Hopkinton, MA to remotely manage the CITRIS web server installations in an industrial strength mission critical raised floor environment including fault tolerant The ability to continue non-stop when a hardware failure occurs. A fault-tolerant system is designed from the ground up for reliability by building multiples of all critical components, such as CPUs, memories, disks and power supplies into the same computer. redundant T-3 Internet connections, 7x24 monitoring, powerful servers, diesel back-up generators and other important features critical to on-line business requirements. The remote CITRIS environment provides the benefit of communication redundancy so a corporate Intranet or web provider's customer service department can remain in contact with end users in the event of a server outage out·age n. 1. A quantity or portion of something lacking after delivery or storage. 2. A temporary suspension of operation, especially of electric power. on their web site. "Even when our customer's web servers are down, their CITRIS ticketing system can be up providing them and their end users with reliable communications when it is needed most," Aiello said. CITRIS pricing is on a per assignee assignee (assign) n. a person to whom property is transferred by sale or gift, particularly real property. (See: assign) ASSIGNEE. One to whom an assignment has been made. 2. seat basis. The initial user (assignee) license includes five (5) seats and all additional assignee seat licenses are sold in five (5) seat increments. Volume discounts, based on a sliding scale slid·ing scale n. A scale in which indicated prices, taxes, or wages vary in accordance with another factor, as wages with the cost-of-living index or medical charges with a patient's income. , are applied to incremental seat licenses. CITRIS licensing allows for an unlimited number of end users at no charge. All initial licenses of CITRIS include thirty (30) days of technical support including setup and configuration assistance. Longer term technical support, maintenance and upgrade agreements are available for an additional cost. Additional information about CITRIS can be found on the World Wide Web at "http://www.citris.com". Infinite Access, Inc., located in Walnut Creek, California Walnut Creek is a largely affluent suburb several miles east of Oakland in Contra Costa County, California, USA, in the East Bay region of the San Francisco Bay Area. While not as large as the neighboring Concord, Walnut Creek serves as the business and entertainment hub for the , is a leading developer of web based business software solutions. In addition to CITRIS(TM) the company offers a real estate listing management system called RealtyExpo(TM) and MailChute(TM), its corporate universal email application. For more information, contact the Infinite Access Marketing Department at 510/279-0900, FAX 510/279-0910 or email "sales@infinite.net" or visit the Infinite Access web site at "http://www.infinite.net". CONTACT: Infinite Access, Inc. George Aiello, 510/279-0900 news@infinite.net |
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