Inference Awarded Third Patent for Case-Based Reasoning System; Company Continues to Make CBR Technology Widely Available.NOVATO, Calif.--(BUSINESS WIRE)--Jan. 26, 1998--Inference Corp. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :INFR), the leading provider of self-service and knowledge management solutions, today announced that the U.S. Patent Office has awarded the company with a third patent for its Case-Based Reasoning An AI problem solving technique that catalogs experience into "cases" and matches the current problem to the experience. Such systems are easier to maintain than rule-based expert systems, because changes require adding new cases without the complexity of adding new rules. (CBR (1) (Computer-Based Reference) Reference materials accessible by computer in order to help people do their jobs quicker. For example, this database on disk! (2) (Constant Bit Rate) A uniform transmission rate. ) technology. Inference's CBR technology is embedded in the company's CBR Content Navigator Family of Products. The patent (U.S. Patent No. 5,701,399) was awarded for Inference's case-based reasoning system, which is smoothly integrated into help databases. "We are very pleased that the U.S. Patent Office has awarded a third patent for our implementation of CBR technology," said Peter R. Tierney, chairman, president and chief executive officer of Inference Corp. "These patents, along with other industry leading innovations in the area of self-service and knowledge management, provide the foundation of our current and future products. CBR has proven to be the leading self-service tool for customer support on the Web and we continue to be committed to making our technology widely available through our worldwide partner licensing program." About CBR Content Navigator Inference's CBR Content Navigator product family facilitates successful dialogue for self-service and knowledge management in business environments with customers, prospects and other employees. CBR's intuitive approach makes Inference's products ideal for deployment of knowledge in environments such as the World Wide Web and call centers. A typical CBR session begins with a description of the problem the user is having or the product a customer wants to purchase. This is matched to descriptions of previously solved problems or to product characteristics that identify likely solutions and products. CBR products further guide the user by posing a set of questions that is used to refine the search until a very likely solution or product is presented, contributing to customer satisfaction by increasing first call or self-service resolutions and reducing costs by decreasing call volume. Inference's CBR products provide a common platform for the search and retrieval of unstructured information, enabling users to publish and manage corporate knowledge and past experiences in a format that is readily usable for self-service problem solving problem solving Process involved in finding a solution to a problem. Many animals routinely solve problems of locomotion, food finding, and shelter through trial and error. , product configuration and product selection. Complete knowledge creation, automated testing (testing) automated testing - Software testing assisted with software tools that require no operator input, analysis, or evaluation. and query tools provide a comprehensive suite of products for developing self-service and knowledge management systems. Inference's CBR products support multiple deployment models including client/server, Internet and OEM (Original Equipment Manufacturer) The rebranding of equipment and selling it. The term initially referred to the company that made the products (the "original" manufacturer), but eventually became widely used to refer to the organization that buys the products and embedded applications. Inference Corp. Inference is the leading provider of self-service and knowledge management solutions that help people solve problems on-line. Inference's Internet and knowledge management products, developed around its Case-Based Reasoning (CBR) technology, are used by leading organizations around the world -- at telesales telesales Noun the selling of a commodity or service by telephone telesales npl → televentas fpl telesales npl → and telemarketing telemarketing, the practice of selling goods or services to customers by means of the telephone or of surveying consumer preferences in telephone conversations. centers, customer support and service call centers; on help desks for technology, human resources The fancy word for "people." The human resources department within an organization, years ago known as the "personnel department," manages the administrative aspects of the employees. , health care and policies, for self-help sites over the Internet and intranet, and automated resolution on the desktop. The company's headquarters is located in Novato, Calif., with its international headquarters in Slough Slough (slou), city (1991 pop. 106,341) and borough, central England. After World War I, the residential city and its outlying area underwent rapid industrial development, owing in part to its proximity to London. , UK. The company offers a comprehensive set of pre-packaged knowledge and a complete line of consulting, support and training services from offices throughout the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. and Europe. For further information, contact Inference Corp. at 415/893-7200, send an e-mail to info@inference.com or visit its World Wide Web page at www.inference.com . -0- Note to Editors: The Inference logo, CBR Express and CasePoint are registered trademarks of Inference Corp. All other company names and products are trademarks or registered trademarks of their respective companies. CONTACTS: Inference Corp. Susanna Cesar, 415/893-7208 susanna.cesar@inference.com or Phase Two Strategies Kathleen Noonan, 415/772-8434 kathleen_noonan@p2pr.com |
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