Indus Clients Recognized for World-Class Performance; Annual Excellence Awards Provide Client Accolades for Most Effective Use of Indus Service Delivery Management Solutions.ATLANTA -- Indus International Inc. (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : IINT), a leading Service Delivery Management (SDM SDM - Schematic Data Model ) solution provider, today announced the winners of its annual Excellence Awards, designed to recognize the outstanding accomplishments of its clients in the implementation and use of best practices with Indus solutions. The Indus Excellence Awards are presented annually to those clients who exemplify ex·em·pli·fy tr.v. ex·em·pli·fied, ex·em·pli·fy·ing, ex·em·pli·fies 1. a. To illustrate by example: exemplify an argument. b. Indus' philosophy of world-class performance by leading their industry in at least one of five criteria: innovation, positive business results, customer satisfaction, operational efficiency and quality. This year's Excellence Awards winners include the following: --Excellence in Innovation: Xcel Energy. The fourth largest electric utility in the U.S., Xcel Energy developed new and innovative ways to deliver service to electricity customers through a unique partnership with some of the world's best technology firms, including Indus. Leveraging Indus' process expertise and SDM software for maintenance and field resource optimization optimization Field of applied mathematics whose principles and methods are used to solve quantitative problems in disciplines including physics, biology, engineering, and economics. , Xcel Energy demonstrated that dramatic improvements in operations and field service could be achieved. This contributed to the utility's seventh overall ranking among the 500 most innovative corporate users of information technology in 2005 by InformationWeek. In addition, the company has won the Business Technology Optimization Business Technology Optimization (BTO), is an enterprise software product category focused on helping businesses ensure that every dollar invested in information technology, every resource allocated, and every application in development or production meets business goals. (BTO BTO British Trust for Ornithology BTO Business Technology Optimization BTO Bachman Turner Overdrive (band) BTO Business Transformation Outsourcing BTO Build-Transfer-Operate BTO Brutto (German: Gross [quantity]) ) Award for Excellence in IT Process for the second time in three years. --Excellence in Business Results: Exelon. Exelon undertook a standardization standardization In industry, the development and application of standards that make it possible to manufacture a large volume of interchangeable parts. Standardization may focus on engineering standards, such as properties of materials, fits and tolerances, and drafting of operational philosophies, business practices, and technology platforms over several years to replace multiple home-grown and off-the-shelf systems accumulated over the course of years. The company consolidated its asset, work, and supply chain management activities and is moving to a single platform to establish a common set of practices across the operation of its vast nuclear plant fleet, which is widely recognized as one of the best in the industry - a consistent top-quartile performer. In its energy delivery line of business it has leveraged the fusion of work and supply chain to achieve significant results, including reducing headcount by 33 percent, inventory values by 54 percent, and supply facilities by 43 percent, while simultaneously increasing fill rates from 93 percent to 99.9 percent. Manual supply chain activities have been automated to the point that 73 percent of purchase orders and 90 percent of materials invoices are automated. --Excellence in Customer Satisfaction: Royal KPN KPN Koninklijke PTT Nederland (Royal Dutch Telecom) KPN Konfederacja Polski Niepodleglej (Polish conservative party) . Royal KPN, the Netherlands-based fixed line and mobile communication solutions provider, is substantially improving the service performance of its fixed division with an extended SDM solution from Indus. Using the Indus solution with real-time integration with Remedy and ExpertDesk, KPN boosted the productivity of its planners and field engineers by 10-15 percent and reduced costs associated with these resources by up to 10 percent -- while simultaneously improving customer satisfaction by minimizing service response time and maximizing resource utilization. Work assignments and schedule changes are sent directly to handheld devices used by the field engineers. The adoption of professional tools and the broader deployment of field engineers increased employee satisfaction. --Excellence in Operational Efficiency: Sprint Nextel Sprint Nextel Corporation (NYSE: S) is one of the largest telecommunications companies in the world. With 55 million subscribers, Sprint Nextel operates the third largest wireless telecommunications network in the United States (based on total wireless customers), behind . In order to achieve the next level of operational efficiency, Sprint Nextel implemented an integrated SDM solution from Indus to gain greater visibility of its rapidly sprawling asset base and essential components of its business operations Business operations are those activities involved in the running of a business for the purpose of producing value for the stakeholders. Compare business processes. The outcome of business operations is the harvesting of value from assets . Through this new solution, Sprint Nextel gained greater visibility into its cell towers, including the inventory and components of each in order to efficiently and effectively maintain a high network quality for its customers. Further, the company's solution helped enhance support for its warehouses and all of the switching stations that issue inventory to the towers, provide more structured work planning and scheduling to improve the ability to track field service personnel and increase the ability to give technicians the right information at hand when dispatched for emergency maintenance and routine site inspections. In addition, the company's thousands of users -- including field service, warehouse, purchasing and inventory management personnel -- have seen a sizeable improvement in their ability to manage work and generate requests from the field. These benefits contribute positively to the company's balance sheet as well as help Sprint Nextel provide the best communications experience possible to its customers. --Excellence in Quality: Atmos Energy Atmos Energy (NYSE: ATO), headquartered in Dallas, Texas, is the largest distributor of natural gas in the United States, serving 3.1 million customers nationwide. Atmos acquired TXU's natural gas and pipeline holdings in 2004. . After acquiring 1.5 million accounts via its purchase of TXU TXU Texas Utilities (Electric and Gas Company) TXU Transmitter Unit Gas Company last year, Atmos Energy essentially doubled the size of the company overnight resulting in a total customer base of approximately 3.2 million accounts across 18 states. In order to meet the challenge of efficiently incorporating such a large number of new accounts and maintaining the quality of its customer management processes, Atmos chose to implement the latest Indus SDM solution for customer service and billing. Atmos recently completed the large-scale implementation, standardizing data from millions of customers onto a single system in less than 12 months and at a cost per customer less than half industry-standard costs for similar implementations. "Indus is proud to recognize the exceptional achievements of our Excellence Awards winners, a select group that represents industry leaders in each of their respective fields," said Indus President and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. Greg Dukat. "It is not easy to choose from among the various noteworthy accomplishments of our many clients across diverse industries. However, this year's winners stand out in their commitment to world-class performance and in their willingness to truly partner with Indus to meet their business goals. Working together, Indus and our clients have once again accomplished extraordinary results in the past year, and I expect even greater achievements in 2006." The Indus Excellence Awards were presented to the clients listed above in a formal ceremony at IndusWorld 2005 in Atlanta. About Indus International Indus is a leading Service Delivery Management (SDM) solution provider, helping clients in a broad array of industries optimize the management of their customers, workforce, spare parts Spare parts, also referred to as Service Parts is a term used to indicate extra parts available and in proximity to the mechanical item, such as a automobile, boat, engine, for which they might be used. Spare parts are also called “spares. inventory, tools and documentation in order to maximize performance and customer satisfaction while achieving significant cost savings. Indus customer, asset and workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. software products, professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. and hosted service offerings improve our clients' profitability by reducing costs, increasing capacity and competitiveness, improving service to their customers, facilitating billing for services and ensuring regulatory compliance. Indus solutions have been purchased by more than 400 companies in more than 40 countries, representing diverse industries -- including manufacturing, utilities, telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. , government, education, transportation, facilities and property management, high tech, consumer packaged goods Noun 1. packaged goods - groceries that are packaged for sale foodstuff, grocery - (usually plural) consumer goods sold by a grocer plural, plural form - the form of a word that is used to denote more than one and more. For more information, visit our Website at http://www.indus.com. Indus is a registered trademark of Indus International, Inc. Other company and product names may be trademarks of the respective companies with which they are associated. |
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