Inacom Scores High Marks for Client Service From Microsoft and Independent Surveyors; Inacom Excels in Customer Satisfaction, Deskside Support and Solution Center Services.

OMAHA, Neb.--(BUSINESS WIRE)--Oct. 6, 1999--

Inacom Corp. (NYSE:ICO), a Fortune 500 technology services leader, announced today it has been recognized for customer service excellence, with the receipt of outstanding customer service scores from three sources: Microsoft Corporation, Services 800 and Service Strategies Corporation. Inacom has received high ratings for client service in Microsoft's monthly surveys of its US-based Microsoft Certified Support Centers, which provide on-demand technical support for Microsoft customers. Inacom also scored high in a survey conducted by independent measurement experts, Services 800, in which Inacom exceeded industry averages for customer satisfaction - with over 90 percent across the board in each of the survey's four categories. Additionally, Inacom was awarded Support Center Practices (SCP) Certification by Service Strategies Corporation for excellence in customer satisfaction after successfully undergoing extensive audits of each of its three Enterprise Solutions Centers in Atlanta, Omaha and Phoenix.

"Inacom truly understands the vital role that rapid, accurate technology support can play in the profitability and success of our clients' business," said George De Sola, Group Executive of Technology Services Group at Inacom. "A large focus in the months since the merger with Vanstar has been to ensure the highest quality client service beginning with prompt and thorough customer responsiveness. These consistently high client satisfaction scores from Microsoft, Service Strategies Corp. and Services 800 attest to our priority to keep clients' businesses up and running. This is the mark of years of dedication to technical and professional training and the implementation of best practices and methodologies."

With 93 percent customer satisfaction ratings, Inacom attained exceptional survey scores for five consecutive months. The Microsoft Customer Satisfaction survey rates MCSC program members on categories including response time, fix time, staff professionalism, technical ability of staff, completeness of call and overall service.

Inacom's Enterprise Solution Centers (ESC), which are dedicated to enterprise-wide desktop computer support and house Inacom's expanding team of Microsoft Certified Systems Engineers, have consistently exceeded Microsoft's strict quality standards for support. To capitalize on increasing client demand for Microsoft expertise, Inacom will increase its staff of Microsoft Certified Systems Engineers by more than 50 percent. The Technology Solutions Alliance with Microsoft provides Inacom early access to Microsoft products, technical information and resources and worldwide networking with other Microsoft Certified Support Program organizations.

The Services 800 survey, commissioned by the Computer Industry Association (COMPTIA) to monitor customer satisfaction levels in deskside support, placed Inacom as an industry leader in both customer satisfaction and help desk resolution.

Support Center Practices (SCP) Certification quantifies the effectiveness of customer support centers based upon a set of stringent performance standards and represents best practices in the service and support industry. SCP Certification measures such factors as corporate commitment and strategic direction, customer satisfaction, performance metrics, training programs and other strategic areas of support operations. "By passing the rigorous requirements necessary to achieve SCP Certification, Inacom has made it clear that they are committed to delivering world-class support to their clients. During the SCP Certification audit, Inacom demonstrated an outstanding level of responsiveness to customers, and a clear commitment to customer satisfaction," said John Hamilton, President of Service Strategies Corporation.

The Support Center Practices Certification program establishes the service quality benchmark for IT services support centers and help desks. Thirty-five leading IT service and support providers across North America and Europe developed the program in conjunction with the Software Support Professionals Association (SSPA) and Service Strategies Corporation. The sponsor companies provided their insight and perspective in defining the key factors required for delivering world-class service to IT customers. Each of the thirty-five sponsors has a unique viewpoint based on the type of service they deliver to their customers. This segmentation of sponsors allows SCP Certification to meet the needs of IT service providers across the industry.

About Inacom Corporation

Inacom Corp. is a $6.9 billion global Fortune 500 technology services leader. The company designs, implements and manages distributed technology infrastructure solutions that optimize clients' return on IT investments. Inacom's client portfolio includes more than 35% of Fortune 500 corporations.

Inacom's infrastructure solutions utilize desktop, client/server and network technologies. Clients gain real value from these solutions with Inacom's Professional Services, Life Cycle Services, Procurement Services and Convergence Services. Inacom leverages more than 17 years' experience with distributed technology as well as its proven methodologies, size and independent perspective to benefit clients. For more information on Inacom, visit www.inacom.com.

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