ImageSource Inc. and Optika Team on Successful Implementation at Washington State Department of Transportation.

Business Editors

COLORADO SPRINGS, Colo.--(BUSINESS WIRE)--Nov. 11, 2002

Electronic Work Order Authorization Process Now in Production

Optika Inc. (Nasdaq: OPTK), an Enterprise Content Management (ECM) provider of imaging, workflow and collaboration software, today announced that ImageSource Inc. of Olympia, Wash., has completed the implementation of an electronic Work Order Authorization system for the Washington State Department of Transportation (WSDOT).

The Planning and Capital Management department at WSDOT is responsible for two major program areas: highway preservation and highway improvement. Planning and Capital Management uses a process called Work Order Authorization (WOA) to authorize project funds. The corporate headquarters (Operating Service Center) and six regional Program Management divisions are responsible for WOA processing. The primary tool used in this process is the WOA form. Since each region of the state depends on WOA to deliver its portion of the total highway construction budget, it is extremely important that the WOA form is accurate and clear, and that each form is submitted in a timely fashion.

Setting up a work order involves several computer systems at WSDOT that work in parallel to track WOA data. This data is manually entered by the WOA processing staff into multiple systems, often duplicating information and creating redundant data. Because the WOA approval also involves multiple levels of authorization, the process is inefficient due to needless paper handling. Sometimes a work order is delayed due to simple human error.

In order to ensure accurate and on-time processing of the WOA system, ImageSource designed an Optika Acorde Electronic Document Workflow Management System for WSDOT. A key feature of the Acorde system is a Web-based WOA form that replaces the current paper form. The Web form pulls data from existing WSDOT databases to synchronize the systems and eliminate redundant data entry. The new system is designed to reduce the time it takes to process WOA forms, increase user productivity and significantly reduce the error rate.

According to Doreen Sinclair, WSDOT authorization and operations manager, "The combination of Optika technology and the consulting and implementation expertise provided by ImageSource, has made for a very successful system. Optika's core imaging and workflow solutions were enhanced by the custom integration provided by ImageSource and our users are very happy with the flexibility and stability of the system. Most important, they are able to produce more work in less time."

Mark Ruport, president and CEO of Optika, stated, "The Work Order Authorization project for Washington State Department of Transportation is a perfect example of a great collaborative effort that produced outstanding results for our mutual customer. This implementation further enhances ImageSource's reputation for delivering outstanding solutions that deliver fast return on investment."

About Washington State Department of Transportation

The Washington State Department of Transportation (WSDOT) is responsible for maintaining 7,000 miles of highways and 3,300 bridges and tunnels, including the longest and widest of the world's first floating bridges. WSDOT also operates the state's most popular tourist attraction -- the Washington State Ferries -- with 29 boats that carry more than 27 million passengers. WSDOT is also a partner with Amtrak in providing the Amtrak Cascades passenger rail service connecting Seattle and other western Washington cities in the Vancouver B.C./Portland, Ore. corridor. With local transit agencies it helps provide bus and other transit services. The seven-member Washington State Transportation Commission is the department's governing board. WSDOT also runs 29 freight railroad cars that carry grain in Eastern Washington and operates 16 emergency airfields. For more information, please visit www.wsdot.wa.gov.

About ImageSource

ImageSource Inc. is an industry-leading provider of professional computer solutions and integration services, with a specific focus on providing business and e-commerce document and information management applications. Established in 1995, ImageSource Inc. is a privately held company with corporate headquarters in Olympia and multi-site offices in Seattle, San Jose, Calif. and Chicago. For additional information, please visit www.imagesourceinc.com.

About Optika

Headquartered in Colorado Springs, Optika Inc. is a leading provider of imaging, workflow and collaboration software. Optika's Acorde family of Enterprise Content Management solutions allows companies to efficiently manage complex business processes and transactions and leverage their ERP and line of business systems. Optika's more than 2,000 customers worldwide include The Home Depot, Turner Broadcasting Systems, Siemens Communications, Caterpillar, Verizon Wireless and Clear Channel Communications. For more information about Optika and Acorde, contact the company at 719/548-9800 or visit www.optika.com.