Illinois Power Upgrades to MDSI's Advantex r7 for Managing Field Service Operations: Energy Delivery Company to Migrate to Advantex From MDSI's Early Generation RM Platform.Business, Energy, High-Tech Editors
RICHMOND, British Columbia--(BUSINESS WIRE)--Oct. 24, 2002
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MDSI Mountain Data Systems, Inc (Boise, Idaho) Mobile Data Solutions Inc. (Nasdaq: MDSI) (TSX TSX Toronto Stock Exchange (TSE before April, 2002)
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MMD Metal Matrix Diaphragm ), the leading provider of mobile workforce management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. solutions, has entered an agreement to supply its Advantex r7 solution to Illinois Power.
Illinois Power is upgrading from MDSI's early generation RM (Resource Management) platform, a solution developed by a company that MDSI acquired in 1997. Illinois Power elected to upgrade to Advantex to take advantage of further improvements in customer service and operating efficiency that the enhanced functionality and flexibility of MDSI's latest generation Advantex solution offers.
Elaine Scott, a Senior Manager at Illinois Power, commented, "To continue to provide outstanding reliability and customer service, we need to upgrade the technology that supports our field service business processes. MDSI has enhanced Advantex with a modern, open architecture that is highly scalable to grow with our organization in the future, and highly configurable to adapt to our evolving work processes."
Advantex will help approximately 500 of Illinois Power's field service workers, dispatchers and supervisors throughout the state manage all of their work, including electric and gas service, electric outage, gas and electric compliance, and construction.
For Illinois Power, Advantex will intelligently schedule work orders and, using complex business rules, assign them to the best available mobile resource. It will dispatch work order details to Illinois Power's mobile workforce, who will use Advantex to process their work throughout the day, and send status updates and order completion information back to the office - all wirelessly, in real time. Thanks to integrated GPS (Global Positioning System Global Positioning System: see navigation satellite.
Global Positioning System (GPS)
Precise satellite-based navigation and location system originally developed for U.S. military use. ) and mapping capabilities, dispatchers will be able to pinpoint the location of workers at any time, allowing, for example, for better response to time-sensitive orders that require the closest worker to respond. At Illinois Power, the solution will work with a Mobitex wireless network and with mobile devices from Itronix.
Advantex can be rapidly implemented and, thanks to published APIs, easily integrated to Illinois Power's Customer One customer information system, CADOPS outage management system An Outage Management System (OMS) is a computer system used by operators of electric distribution systems to assist in restoration of power. Major Functions of an OMS
Major functions usually found in an OMS include:
Noun 1. ABB - an urban hit squad and guerrilla group of the Communist Party in the Philippines; formed in the 1980s , and work management information system from Logica. Advantex Compose, an advanced configuration tool set, will let Illinois Power modify Advantex "on-the-fly" to meet the company's changing needs.
About Illinois Power
Illinois Power, an energy delivery company based in Decatur, Ill., serves electricity and natural gas to more than 650,000 customers in a 15,000 square-mile territory across Illinois. Illinois Power is a subsidiary of Houston-based Dynegy Inc. (NYSE NYSE
See: New York Stock Exchange : DYN), which produces and delivers energy, including natural gas, power, natural gas liquids and coal through its owned and contractually controlled network of physical assets. Dynegy serves customers by aggregating production and supply and delivering value-added solutions to meet their energy needs.
MDSI Mobile Data Solutions Inc. (Nasdaq: MDSI; TSX: MMD) is the leading provider of mobile workforce management solutions. MDSI's suite of applications improves customer service and relationships, and reduces operating costs operating costs npl → gastos mpl operacionales by empowering service companies to optimally manage their field resources. MDSI also provides all of the professional services (job) professional services - A department of a supplier providing consultancy and programming manpower for the supplier's products. necessary to help customers implement, maintain and take full advantage of its solutions. For more information, please visit www.mdsi-advantex.com.