IVR System From Periphonics Corporation Supports Automated Victim Notification Service at The Texas Department of Criminal Justice.

BOHEMIA, New York--(BUSINESS WIRE)--June 12, 1998--Periphonics Corporation (NASDAQ: PERI), a leading worldwide provider of products and services for call processing solutions used in Computer Telephony Integration and Telecom Enhanced Network Services, today announced that the Texas Department of Criminal Justice has installed a Periphonics Interactive Voice Response (IVR) system to support its Automated Victim Notification System (AVNS).

Through AVNS, the state's 40,000 registered victims can use a telephone to obtain inmate custody status information such as prison assignments and scheduled parole hearing dates. Callers requiring more detailed information can transfer to a Victim Services Representative during normal business hours. The system provides information in English or Spanish, and has a special outbound calling feature that will, if requested, notify victims when the institution begins processing an inmate for release.

"Victims' response to AVNS has been overwhelmingly positive," said Rebecca Watts, special projects manager. "Texas currently has more than 140,000 inmates, and many of our victims want weekly updates on the status of those inmates. AVNS is very user- friendly, and allows victims to conveniently access important inmate information, 24 hours a day, seven days a week, without the assistance of a Victim Services Representative."

AVNS is supported by a VPS/is 7500 system from Periphonics Corporation. The system has a capacity of 24 ports, and connects to a NEC NEAX 2400 switch and an IBM 9000 host. A special speech recognition feature can recognize spoken digits, allowing callers with rotary phones to speak their PIN numbers.

"We plan to add new applications to AVNS in the future," adds Watts. "Our goal is to automate more inquiries, so that victims who call in for inmate information can access it instantly. The Periphonics platform will allow us to make these enhancements quickly and easily."

Periphonics Corporation develops, markets and supports products and professional services for Computer Telephony Integration (CTI) and for Telecom Enhanced Network Services using technologies such as Interactive Voice Response (IVR), speech input, messaging, fax and Web browsers. The Company's products and services automate call and transaction processing, increase call center agent productivity, and often create new revenue streams for its customers. Headquartered in Bohemia, New York (Long Island), Periphonics has systems installed in more than 50 countries worldwide.

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