IVR SYSTEM REDUCES CUSTOMER WAIT TIME.Sybase, Inc., Emeryville, Calif., has released its enterprise data integration solution, Enterprise Connect Data Access 12.5 and Mainframe Connect 12.5, for gaining transparent access to heterogeneous databases. The new versions provide support for the evolving needs of e-Business across the enterprise (client/server and mainframe), including XML XML in full Extensible Markup Language. Markup language developed to be a simplified and more structural version of SGML. It incorporates features of HTML (e.g., hypertext linking), but is designed to overcome some of HTML's limitations. and Java, enhanced security and Unicode. "Sybase's Mainframe Connect is a critical part of our Claims and Membership Systems," said Dave Steck, database systems and administration manager for Blue Cross Blue Shield of Missouri. "We use Mainframe Connect to access our older claims/membership information stored on our IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) IMS (1) See IP Multimedia Subsystem. (2) (Information Management System) An early IBM hierarchical DBMS for IBM mainframes. IMS was widely implemented throughout the 1970s under MVS and continues to be used under z/OS. database and connect it to the new claims/membership data stored in ASE (Adaptive Server Enterprise) A relational DBMS from Sybase that runs on Windows NT/2000, Linux and a variety of Unix platforms. ASE is a comprehensive and robust data management product with a long history dating back to the late 1980s. . This saves us time and money by allowing us to bring the information back to our Interactive Voice Response system, so many of our members and providers do not have to wait to talk to an agent. We were also able to avoid having to convert the older IMS data as we moved to our new ASE based system." Enterprise Connect Data Access 12.5 provides the ability to parse and query XML data across the enterprise, including retrieving and extending data to foreign databases such as Oracle 9i and Microsoft SQL Server A relational DBMS from Microsoft that is a major component of the Windows Server System. It is Microsoft's high-end client/server database and is closely integrated with Microsoft Visual Studio and the Microsoft Office System. . In addition, enhanced security with row-level access control and encrypted communications using Secure Sockets Layer (networking, security) Secure Sockets Layer - (SSL) A protocol designed by Netscape Communications Corporation to provide secure communications over the Internet using asymmetric key encryption. (SSL (Secure Sockets Layer) The leading security protocol on the Internet. Developed by Netscape, SSL is widely used to do two things: to validate the identity of a Web site and to create an encrypted connection for sending credit card and other personal data. ) protocol protects a company's critical customer data. The row-level access control security feature also runs across the enterprise, regardless of the database (i.e., DB2 UDB), even if that particular database does not support row-level security. "For successful implementation of data-access solutions in the e-Business environment, integration with multiple data sources and development languages such as Java and XML is essential," said Carolyn White, senior research analyst at META Group. Enterprise Connect Data Access provides the fundamental building blocks for connectivity between LAN-based clients and enterprise data sources including Sybase(R) Adaptive Server(R) Enterprise, Oracle9i, DB2 UDB, Microsoft SQL Server, Informix, IMS, ODBC- and DRDA-compliant sources. It enables customers to integrate and transform heterogeneous and distributed data into easily accessible information by providing data integration capabilities and a modular architecture for flexibility, manageability and high performance. New features in Enterprise Connect Data Access 12.5 include: -- Distributed Transaction management and full two-phase commit for Oracle and ASE databases in any combination -- SMP (Symmetric MultiProcessing) A multiprocessing architecture in which multiple CPUs, residing in one cabinet, share the same memory. SMP systems provide scalability. As business increases, additional CPUs can be added to absorb the increased transaction volume. support for Oracle data access -- Lightweight directory access protocol (protocol) Lightweight Directory Access Protocol - (LDAP) A protocol for accessing on-line directory services. LDAP was defined by the IETF in order to encourage adoption of X.500 directories. for Sybase Adaptive Server Enterprise See ASE. (database) Adaptive Server Enterprise - (ASE) The relational database management system that started life in the mid-eighties s "Sybase SQL Server". For a number of years Microsoft was a Sybase distributor, reselling the Sybase product for OS/2 and (later) Windows and Oracle data access -- Large object binaries enabling retrieval and replication of extremely large portions of data in binary and character format on Oracle and Microsoft SQL Server -- Support column data and row data sizes up to the maximum allowed for each targeted database -- Support for Oracle Unicode datatypes -- Updated mainframe SNA connectivity support on the Sun platform, which now supports Sun's newer SNA add-on, SNAP-IX -- Support for DB2 UDB on NT and UNIX UNIX Operating system for digital computers, developed by Ken Thompson of Bell Laboratories in 1969. It was initially designed for a single user (the name was a pun on the earlier operating system Multics). "Sybase is focused on customers' business needs rather than a proprietary architecture," said Dr. Raj Nathan, senior vice president and general manager, Sybase's Enterprise Solutions Division. "A customer can leverage their existing technology without having to rebuild their entire system because Enterprise Connect Data Access and Mainframe Connect manage and integrate various independent data sources." About Sybase, Inc. Sybase provides enterprise-class software solutions that fuel e-Business and enable access to information anytime, anyplace. With its industry leading Enterprise Portal (EP), mobile and wireless, and vertical market solutions, Sybase is one of the largest global independent software companies in the world. For more information, call 510-922-8696, or visit http://www.sybase.com. |
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