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IT news and products; DHL EXPRESS selects Quintiq for new dispatch system.


DHL DHL
abbr.
1. Doctor of Hebrew Letters

2. Doctor of Hebrew Literature
 have selected the Quintiq real-time advanced planning & scheduling solution to improve its dispatch A dispatch or dispatches can refer to:
  • Dispatch (logistics), a procedure in logistics
  • Dispatch (band), an American jam band
  • Dispatches (TV series), a documentary show on Channel 4 in the UK
  • Dispatches
 process and customer service for the European Express business. The Quintiq software was chosen from a field of approximately 90 solutions. After having developed a proof of concept, Quintiq demonstrated the flexibility of its system. With the Quintiq implementation, DHL EXPRESS Europe will be able to streamline and standardize stan·dard·ize
v.
1. To cause to conform to a standard.

2. To evaluate by comparing with a standard.
 its dispatch process and activities. Additionally, the solution will reduce the workload of dispatchers and improve their productivity as well as tour efficiency. The Quintiq solution is currently being implemented at DHL EXPRESS in the United Kingdom and is planned to go live in Q3 of 2007.

DHL EXPRESS Europe has a complex dispatch need to organize the pick-up and delivery (PUD PUD
abbr.
peptic ulcer disease


Peptic ulcer disease (PUD)
A stomach disorder marked by corrosion of the stomach lining due to the acid in the digestive juices.
) of 1.8 billion shipments annually for clients across the world. This dispatch process includes processing dispatch workload, daily workload allocation, managing daily tours and allocating daily tour resources. To improve the productivity of its PUD, DHL EXPRESS decided to replace the existing heterogeneous landscape of solutions and functionalities with one centralized cen·tral·ize  
v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es

v.tr.
1. To draw into or toward a center; consolidate.

2.
 dispatch solution. The Quintiq software will support DHL EXPRESS in reducing the PUD cost base by increasing the productivity of dispatchers and increasing the productivity of tours through real-time dispatch. Furthermore, the planning and scheduling solution will improve service quality by allowing the automated au·to·mate  
v. au·to·mat·ed, au·to·mat·ing, au·to·mates

v.tr.
1. To convert to automatic operation: automate a factory.

2.
 allocation of bookings to tours and workload exception handling. Thus the number of missed pick-ups will be reduced significantly. Finally a reduction of IT-related costs will be achieved through the use of a common dispatch system and by standardizing on one database. The Quintiq real-time Application Suite offers company-wide transparency (1) The quality of being able to see through a material. The terms transparency and translucency are often used synonymously; however, transparent would technically mean "seeing through clear glass," while translucent would mean "seeing through frosted glass." See alpha blending.  and access via interfaces for viewing all process-related decisions. Its wide range of functions allows users to react quickly to short-notice changes and contingencies.

www.quintiq

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Title Annotation:SOFTWARE WORLD DIGEST
Publication:Software World
Date:Mar 1, 2007
Words:311
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