IT Service Providers and Other CITTIO WatchTower Customers Reap Benefits of Integration with Safari Books Online.Web 2.0[TM] Solution Unites Network and Systems Monitoring with World-Class Diagnostic Information - CITTIO Customers Reap Immediate Benefits SAN FRANCISCO San Francisco (săn frănsĭs`kō), city (1990 pop. 723,959), coextensive with San Francisco co., W Calif., on the tip of a peninsula between the Pacific Ocean and San Francisco Bay, which are connected by the strait known as the Golden -- CITTIO Inc., the innovation leader in automated network and systems monitoring software, announced today that dozens of businesses nationwide are now reaping the benefits of Safari Books Online, which is integrated into, and shipped with, WatchTower versions 2.5 and higher. Working with Safari, CITTIO created the industry's first content-driven event model in which notice of a network event is routed to a technician along with relevant content on how to address the event -- reducing repair time from hours to minutes. Leveraging Web 2.0 technologies, CITTIO has embedded links to Safari's electronic reference library Electronic Reference Library (ERL) is a client to server approach to networking CD-ROM and magnetic databases. It enables access from Macs and UNIX machines. At present, there are only UNIX clients for workstations running Solaris 2. of more than 3,000 online technical books, including content from O'Reilly, Cisco Press Cisco Press is a publishing alliance between Cisco Systems and the Pearson Education division of Pearson PLC. , Addison Wesley, Microsoft Press, Adobe Press and Macromedia Press into WatchTower, its flagship network monitoring The term network monitoring describes the use of a system that constantly monitors a computer network for slow or failing systems and that notifies the network administrator in case of outages via email, pager or other alarms. product. The integration is completely transparent to the network manager, who sees relevant content in the same look and feel as the WatchTower application. "WatchTower with Safari gives our IT staff an extremely simple and intuitive way to reference the technical manuals, books and training materials needed to address a network or systems problem," said J.T. Buice, network administrator for K2Share, a Texas-based provider of information technology. "With these resources available online, our administrators no longer have to wait for a technician or books to arrive. Not only are we saving valuable time and thousands of dollars, we are also able to better assist our customers." "Because of the increasing complexity of today's networks, technicians often spend more than half their time combing for information they need to resolve network issues," said Jamie Lerner, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. , CITTIO. "What's more, teams often find they are re-inventing the wheel with each network event, as the information they used to resolve the problem the first time is not logged or identified. By working with Safari Books Online, WatchTower is resolving this issue and the feedback from our customers has been overwhelmingly positive." K2Share uses WatchTower to monitor more than 80 of its servers and network devices, relying on it to track network nodes, identify server/networking trends and deliver regular reports on the health of the network. "Using WatchTower, which displays network uptime as a percentage, we are better able to meet our service level agreements, which in turn, enables us to maintain a better quality of service than our competitors," continued Buice. About CITTIO, Inc. CITTIO, Inc. is the award-winning innovation leader in Network and Systems Monitoring software. Based on a 100 percent Java architecture, only WatchTower[R] delivers a fully bundled software (1) Applications that are included with new hardware. For example, a new PC often comes with several applications, many of which may be light versions or full versions with no limit on usage. Others may be only 60- or 90-day trial packages. See bundle. solution, including a web server, an embedded database (1) Database software that is included with an application rather than offered as a separate database management system (see DBMS). Tending to be compact and efficient, an embedded database generally includes fewer features than a full-blown DBMS. , and a management portal, providing complete functionality for operating a network data center. The unique monitoring capabilities of WatchTower, coupled with powerful automation technology, provide IT managers and network technicians alike with a simple and complete solution for data center management. CITTIO's customers include industry-leading companies such as Blue Cross/Blue Shield of Hawaii, Capitol Advantage Capitol Advantage is a technology and publishing firm based in Fairfax, VA. The company is the largest publisher of Congressional directories in the country as well as the market leader in software for online advocacy, having over 1,700 clients. , DemandTec, Five Mile Capital, National Parks Conservation Association The National Parks Conservation Association (NPCA) is the only environmental organization devoted exclusively to advocacy on behalf of the National Parks. Its mission is "to protect and enhance America's National Park System for present and future generations. , Pacific Sunwear Pacific Sunwear (also known as PacSun) is a shopping mall retail store that sells surfing and skateboarding clothing and accessories for teenagers and young adults. It was originally based in Newport Beach, California, United States. , and The Gymboree Corporation The Gymboree Corporation is a publicly-traded San Francisco-based corporation that operates a chain of almost 600 "Gymboree" retail speciality stores for children and women in the United States and Canada. . For more information, please visit the CITTIO website www.cittio.com. Editor's Note: All CITTIO brand and product names are trademarks or registered trademarks of CITTIO, Inc., in the United States and other countries. Web 2.0 is a trademark of O'Reilly Media. All other products or company names mentioned are used for identification purposes only, and may be trademarks of their respective owners. |
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