IT Integration and Ecil Use NMS Communications Media Processing Platform to Launch New Call Center Solution with Interactive Voice Messaging.Flexible, Scalable, High-Performance Offering Ideal for Exploding Latin American Telecom Market FRAMINGHAM, Mass. -- Brasil Telecom Brasil Telecom S.A. (BrT) is a major Brazilian telecommunications company headquartered in the Brazilian capital of Brasilia. The company is one of three land line telephone companies in Brazil that emerged from the break-up of Telebrás. has launched a new call center solution with interactive voice messaging Using voice mail as an alternative to electronic mail, in which voice messages are intentionally recorded, not because the recipient was not available. , built upon an advanced speech services platform from NMS See NetWare Management System. Communications (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on : NMSS NMSS National Multiple Sclerosis Society NMSS Nuclear Material Safety and Safeguards NMSS New Model Special Schools NMSS Network Management Support Services ) and ITIntegration. The project is being supported by NMS channel partner ECIL ECIL Electronics Corporation of India Limited Informatica. The Brasil Telecom win adds to NMS's already-strong presence as a leading provider of technologies and solutions for mobile applications and infrastructure in the large, high-growth Latin American market. The solution is based on ITIntegration's ObServer platform, which is powered by NMS's Open Access[TM] media processing See media control. platforms. ObServer provides an interactive telemessaging system, integrated with the call center. ObServer's modular architecture allows the addition of new functionality and features as the contact center customer volume increases. "NMS's Open Access platforms offer ease of use, flexible technology and an open standards-based development environment, all of which contribute to reduced time-to-market for our customers' solutions," said Alex Sobral, CTO (Chief Technical Officer) The executive responsible for the technical direction of an organization. See CIO and salary survey. of ITIntegration. "Combined with our software, the Open Access-based ObServer platform provides customers an unequaled capacity to create new applications quickly with modular growth capabilities and simplified integration." Max Padro, NMS Sales Director for Latin America, said, "The joint NMS/ITIntegration solution allows Brasil Telecom to offer enhanced speech-driven services to its customers now, and quickly and easily scale to meet growing customer demand and emerging network requirements. With the rapid roll out of VoIP we have seen over the last several months, operators must be ready to make a quick and smooth transition to IP. Our Open Access products are designed with that in mind and are at use in converging networks around the globe." About ITIntegration ITIntegration guarantees total satisfaction to its customers by providing customized software solutions for contact center business. Their main solution is the ObServer Platform([R]), completely based in software, open standards, modular structure, possible change of scale and integration enabled with any open standard solution. Visit http://www.itin.com.br for more information. About ECIL Informatica Ecil Informatica is a leading solution provider for Telecom, Energy and Automation market in Brazil. The company was funded in 1992, and it has been continually investing to offer products with high own value added Value Added The enhancement a company gives its product or service before offering the product to customers. Notes: This can either increase the products price or value. . Visit www.ecilinformatica.com.br for more information. About NMS Communications NMS Communications (NASDAQ:NMSS) is a leading provider of technologies and solutions for mobile applications and infrastructure. NMS develops products that enable new mobile voice, data and video applications and improve the performance and quality of wireless networks, helping our customers grow their revenues and profits. Visit www.nmscommunications.com for more information. NMS Communications and Open Access are trademarks of NMS Communications Corporation. All other product or corporate references may be trademarks or registered trademarks of their respective companies. |
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