ISM conference 2009.

Opening Plenary Speakers are JERRY FRIEDMAN, APHSA Executive Director; DAVID HANSELL, principal deputy assistant secretary at the Administration for Children and Families, HHS; KEVIN CONCANNON, undersecretary for Food, Nutrition and Consumer Services, USDA; MARY ELLEN BENNARD, ISM president; and Howard Hendrick, APHSA Board president.

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KEVIN CONCANNON addresses the audience.

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Innovation in Service Delivery Award: CalWIN Client Correspondence System.

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Application of New Technologies Award: New York City Office of Health and Human Sevices for the Connect Worker Portal.

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MARY BENARD ELLEN welcomes everybody to chicago.

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STEVE SIEGLER is the deputy chief information officer for Missouri.

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GAIL ADAMS, GLORIA WILLIAMS and MARY ELLEN celebrate the end of a successful conference.

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Collaboration Across Boundaries co-winner: Oklahoma Department of Human Services for the Family Support Document Imaging System.

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HOWARD HENDRICK calls for a show of hands.

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NASCIO President GOPAL KHANNA, CIO, state of Missouri, speaks to the future of state IT.

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DARLENE THOMAS, ISM Region 3 representative.

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Collaboration Across Boundaries co-winner: Florida Department of Children and Families for the Florida Buddy State Disaster Recovery Services.

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DANIEL CHAN, CIO. New York State Office of Temporary and Disability Assistance and GOPAL KHANNA, CIO, state of Missouri and also NASCIO president.

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RAY SHEPPACH, executive director of the National Governors Association, and JOHN KOST, group vice president, CIO Research Worldwide, Gartner, share an amusing story.

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