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IPcelerate Introduces IPsmartSuite for Cisco Unified Communication Manager Express.


Intelligent, Easy-to-Use VoIP Solutions Designed for Specific Business Sectors

DALLAS -- IPcelerate, Inc., a provider of advanced communications-based software applications, announced today the launch of IPsmartSuite[TM], a VoIP-based business-intelligent solution designed to meet the communications needs of small and medium-size businesses.

IPsmartSuite[TM] solutions address individual business requirements for defined business sectors, focusing initially on healthcare, retail, legal and small-office operations. Easy to configure, IPsmartSuite seamlessly integrates with Cisco Unified Communication Manager Express (CME). A new business telephony experience is available through functional, icon-oriented dashboards created for the IP phone, making it an intelligent device for specific business processes.

"IPsmartSuite[TM] streamlines the collection of everyday business tasks into an accessible, simple platform," states Kevin Brown, CEO of IPcelerate. "Functions such as employee staffing, daily task management, overtime controls, call recording, client billing and appointment reminders can all be managed through employee phones. IPsmartSuite[TM] incorporates itself into the very fabric of each company's business operations - its straight-forward simplicity is significant for small companies, many of which lack the IT resources to manage multiple software applications and complex implementations."

In its first release, IPsmartSuite[TM] offers solutions and applications for the following markets:

Physician clinics and small outpatient clinics:

* Patient experience - Automated sign-in, patient status alerts and automated messaging on waiting room phones

* Patient management - Dial-out for appointment reminders, patient matter-code validation and video notes to patients

* Clinic productivity - Visual video collaboration between doctors, call recording and message alerting

* 911 notifications for emergency situations

Law firms:

* Client billing - Client matter-code entry and phone call validations

* Firm-client interaction - Dial-out reminders

* Firm compliance - Recording, archiving, visual recordings and automated scheduling alerts

* Firm productivity - Call coverage for status-visual on employees

* Safety and security - One-touch buttons for alerts, 911 notifications and recordings

Retail stores and offices:

* Staffing management - Employee clock-in/out, notifications and alerts, overtime controls and scheduling

* Productivity management - Task alerts by time and function and escalation alternatives

* Safety and security - Internal and external 911 alerts

Office and manufacturing:

* Staffing management - Employee clock-in/out, notifications and alerts, overtime controls and scheduling

* Company productivity - Company reminders and announcements, dial-out to customers and suppliers, office closures, shipping updates and call recording

* Safety and security - One-touch buttons for alerts, 911 notifications and recordings

"IPsmartSuite[TM] is built on the robust, industry-proven NIPA Framework; the foundation for all IPcelerate technologies," says Alok Jain, Chief Technology Officer for IPcelerate. "Our existing successful products, including the IPsession and IPstudio products, are based on the NIPA Framework. It is important for our partners and developers to now have a foundation that scales from the small customer to the large enterprise organization."

All IPsmartSuite[TM] solutions can be obtained as a self-contained, turnkey small-appliance. IPsmartSuite[TM] complements the Cisco Unified Communications Manager Express offering to the small- and medium-size business markets.

About IPcelerate

IPcelerate, Inc. is a Dallas-based VoIP solutions provider that helps companies "Get More" from IP telephony. IPcelerate's suite of solutions is designed to accelerate the Return-on-Investment (ROI) from an IP telephony installation by focusing on improving business processes. Examples of business impacting solutions include: personnel safety, improved employee productivity, asset protection, supply chain management and increased situational awareness. Additionally, IPcelerate's advanced applications broaden VoIP solutions by enhancing basic telephony functions and converging the VoIP environment with existing systems and technologies. For more information, please visit our website at www.ipcelerate.com.
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Publication:Business Wire
Date:Jul 8, 2008
Words:553
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