IM blocked by IT departments.Independent research commissioned by Presence technology has shown that whilst employees are familiar with Instant Messaging Exchanging text messages in real time between two or more people logged into a particular instant messaging (IM) service. Instant messaging is more interactive than e-mail because messages are sent immediately, whereas e-mail messages can be queued up in a mail server for seconds or (IM); corporate culture and compliance fears mean that IT departments are blocking access to these services. The research showed that while 60% of office workers are IM users, only 28% of them use IM for business purposes. Employees cited instant response, convenience, informality and faster decision making as their top reasons for using IM at work. More advanced users highlighted features such as white board sharing, application sharing A data conferencing capability that lets two or more users interactively work on the same application at the same time. The application is loaded and running in only one machine; however, keystrokes are transmitted from and screen changes are transmitted to the other participants. and cheap voice calls. With such a clear set of potential benefits to business driving usage of IM, the researchers asked why IM was not actually being used for business. 56% stated the use of IM was against their corporate IT policy. Regulatory reg·u·late tr.v. reg·u·lat·ed, reg·u·lat·ing, reg·u·lates 1. To control or direct according to rule, principle, or law. 2. & compliance issues and having no permanent record were also cited as a problem, interesting points when most IM systems do in fact allow records to be kept. Fear of security and virus risks at 8% also featured. www followap.com |
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