IKON Adds EMC Documentum ApplicationXtender 5 to Integrated Portfolio of Document Solutions.

VALLEY FORGE, Pa. -- EMC Documentum AX5 and IKON Enterprise Services Deliver Advantages of Centralized Document Repositories to Office Environments

IKON Office Solutions (NYSE:IKN), the world's largest independent channel for document management systems and services, today announced that it will add the EMC Documentum ApplicationXtender 5 (AX5) content management software to IKON's recently launched integrated portfolio of solutions for all phases of the document lifecycle: capture, workflow, output and retention. EMC Corporation is the world leader in information storage and management.

Addressing the retention requirements of today's document intensive office environments, IKON's global services organization - IKON Enterprise Services - will offer Documentum AX5 as part of its portfolio of end-to-end document management solutions. EMC's reliable content management software gives IKON customers the ability to collect and manage documents within a centralized repository - allowing greater control and access to critical information.

"The addition of EMC Documentum AX5 to our mix of best-in-class document management equipment and software gives customers a strong, proven solution for storing and archiving essential documents, including invoices and account records, as well as customer or patient files," stated Michael Kohlsdorf, Senior Vice President of IKON Enterprise Services.

All types of business documents and images -- paper or electronic -- can be stored in, and easily retrieved from, a centralized repository built with Documentum AX5. Documentum AX5 also integrates with business applications and supporting systems, such as ERP, accounting, and human resources systems - feeding documents directly into critical business processes.

"The ideal 'electronic file cabinet' for today's business environments of all sizes, EMC Documentum AX5 presents a cost-effective, easy-to-use document, image and data repository that integrates effortlessly with today's leading business applications," said Rob Tarkoff, Senior Vice President and Chief Strategy Officer for EMC Software Group. "Through IKON Enterprise Services, IKON brings an invaluable vantage point and set of services in delivering comprehensive document management solutions that meet a customer's unique requirements and solve specific business challenges."

Documentum AX5 complements IKON's focus on increasing overall operational efficiency for customers. The scalable software, which offers a storage solution for single users and large departments alike, establishes a more effective way for users to collect, share and store documents. Collaboration between individual users and entire departments is improved by enabling the quick retrieval of relevant information and eliminating time wasted manually searching paper files or sifting through unrelated information. Support for optical character recognition (OCR) and full text indexing allows users to easily search and retrieve specific information. The combination of these capabilities with a shared repository reduces the likelihood of documents being duplicated in the system or printed unnecessarily, both of which can be a drain on resources.

"EMC Documentum AX5 functionality drives efficiencies and cost savings by providing impressive archiving and access capabilities to customers," Kohlsdorf added. "We have tested and integrated Documentum AX5 with our product portfolio that provides end-to-end solutions for our customers. The combination of this functionality with our long-standing expertise and objective assessments services, enable us to implement these high-performance storage capabilities within document management solutions tailored to small, medium or large office environments."

About IKON

IKON Office Solutions (www.ikon.com) integrates imaging systems and services that help businesses manage document workflow and increase efficiency. As the world's largest independent distribution channel for copier and printer technologies, IKON offers best-in-class systems from leading manufacturers such as Canon, Ricoh and HP and service support through its team of 7,000 service professionals worldwide. IKON also represents the industry's broadest portfolio of document management services: outsourcing and professional services, on-site copy and mailroom management, fleet management, off-site digital printing solutions, and customized workflow and imaging application development, as well as equipment lease financing. With Fiscal 2003 revenues of $4.7 billion, IKON has approximately 600 locations throughout North America and Europe.

This news release includes information which may constitute forward-looking statements within the meaning of the federal securities laws. These forward-looking statements include, but are not limited to, statements relating to the ability of IKON, IKON Enterprise Services and document management products and solutions, including Documentum Application Xtender (AX5), to meet customer needs, improve productivity, reduce costs and/or increase efficiency. Although IKON believes the expectations contained in such forward-looking statements are reasonable, it can give no assurances that such expectations will prove correct. Such forward-looking statements are based upon management's current plans or expectations and are subject to a number of risks and uncertainties, including, but not limited to: risks and uncertainties relating to conducting operations in a competitive environment and a changing industry; delays, difficulties, management transitions and employment issues associated with consolidation of, and/or changes in business operations; managing the integration of existing and acquired companies; risks and uncertainties associated with existing or future vendor relationships; and general economic conditions. Certain additional risks and uncertainties are set forth in IKON's 2003 Annual Report on Form 10-K filed with the Securities and Exchange Commission. As a consequence of these and other risks and uncertainties, IKON's current plans, anticipated actions and future financial condition and results may differ materially from those expressed in any forward-looking statements.

(GIKN)