IEX renews contract with TecnoSis to distribute TotalView in Mexico.IEX IEX Ion Exchange (chromatography) IEX Inter-Exchange Carrier Corporation has announced the renewal of its distribution agreement with Mexico reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. TecnoSis, and the availability of the Spanish language Spanish language, member of the Romance group of the Italic subfamily of the Indo-European family of languages (see Romance languages). The official language of Spain and 19 Latin American nations, Spanish is spoken as a first language by about 330 million persons version of the IEX TotalView Workforce Management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. system. Now contact centers can purchase a native language version of the TotalView system directly from TecnoSis, who will also provide local support. [ILLUSTRATION OMITTED] "The Mexican contact center market is growing. More and more centers in the region are deploying advanced workforce management solutions as part of their strategic quest for Verb 1. quest for - go in search of or hunt for; "pursue a hobby" quest after, go after, pursue look for, search, seek - try to locate or discover, or try to establish the existence of; "The police are searching for clues"; "They are searching for the performance optimization," said Jim Della Chiesa, vice president of sales for IEX. "The renewal of our productive relationship with TecnoSis, coupled with the release of TotalView in the Spanish language, makes feature-rich workforce management more accessible to the Mexican market." IEX is a provider of workforce management and optimization technology for contact centers. TecnoSis focuses on increasing the efficiency and effectiveness of contact centers through the distribution of popular software products within the Mexican region. www.iex.com and www.tecnosis.com.mx |
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