IEX Small Contact Center Workforce Solution.IEX IEX Ion Exchange (chromatography) IEX Inter-Exchange Carrier Corporation, a subsidiary of Tekelec, Inc., rolled out its TotalView SC Workforce Management Workforce Management (WFM) encompasses all the responsibilities for maintaining a productive and happy workforce. Sometimes referred to as HRMS systems, or even the larger ERP systems (Oracle, PeopleSoft, SAP). There are many software vendors within this space. solution, designed to address the needs of organizations with smaller contact centers. Based on the same technology as its TotalView workforce management product, the SC solution is geared to provide sites with less than a hundred agents a cost-effective cost-effective, n the minimal expenditure of dollars, time, and other elements necessary to achieve the health care result deemed necessary and appropriate. , full-featured solution to address the issue of scheduling customer service representatives. The company said a smaller contact center with fewer resources is challenged to provide the same levels of service as larger centers, IEX developed TotalView SC to give smaller operations access to the same advanced, scalable workforce management technologies used by larger centers. The TotalView SC package includes software licenses In computing, software that is copyrighted and licensed under a software license is done under a variety of licensing schemes. For end-users there are proprietary licenses and there are free software licenses, and there are proprietary Within these schemes are further classifications. for 100 agents and on-site installation and training. |
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