ICT GROUP Standardizes Sales and Service Solutions On Siebel eBusiness Applications.

Business Editors/High-Tech Writers

SAN MATEO, Calif.--(BUSINESS WIRE)--June 13, 2000

Selects Siebel Sales, Call Center Applications for Hosted, Outsourced, and Co-Sourced Customer Relationship Management Solutions

Siebel Systems, Inc. (Nasdaq: SEBL), the world's leading supplier of eBusiness application software, today announced that ICT GROUP, INC. (Nasdaq: ICTG), a leading global provider of customer relationship management (CRM) services, has selected Siebel eBusiness Applications to support and standardize the sales and customer care solutions it provides to organizations worldwide. ICT GROUP is using Siebel eBusiness Applications to unite its sales and service infrastructure in a single, comprehensive system that spans multiple communications media, including the Internet, email, telephone and fax. This multichannel eBusiness system enables ICT GROUP clients to increase customer satisfaction and maximize the lifetime value of customer relationships by tracking customer inquiries across all channels, collecting valuable marketing data, and providing customers with a continuous, quality experience.

ICT GROUP has grown over the past several years from a call center specialist to a fully integrated provider of CRM solutions including contact center management, market research, database management, upsell and cross-sell of new services, and comprehensive customer care, including live operator support for email and eCommerce services. To keep pace with its rapid business growth, the company is migrating from a toolkit approach to application software to pre-built Siebel eBusiness Applications that work together seamlessly, span multiple channels, and integrate related functions such as customer identification, sales, service and retention.

Additionally, Siebel eBusiness Applications are completely Web-based and support multiple computing platforms, enabling ICT GROUP to deliver a multimedia CRM offering that gives clients several different service and solution options. ICT GROUP clients can choose a rich variety of customer interaction services that are delivered on a fully outsourced basis, on a hosted basis in which services are accessed from the client facility, or as part of a co-sourced solution linking the client's facility to one of ICT GROUP's fully compatible and Web-enabled contact centers.

"We chose Siebel eBusiness Applications on account of their robust, best-of-class functionality, their comprehensive reach, and Siebel's world-recognized reputation for quality and complete customer satisfaction," said Timothy F. Kowalski, president of iCT ConnectedTouch.com LLC, ICT GROUP's eBusiness sales and service subsidiary. "By standardizing our sales and service offerings on Siebel eBusiness Applications, we solidify our position as a leader in the eCRM services arena. We can rapidly grow our business while delivering the flexibility, customer choice, and quality of service that are ICT GROUP hallmarks."

ICT GROUP selected Siebel Call Center as the core application for its customer sales and service platform going forward. Siebel Call Center enables ICT GROUP customer sales and service representatives to leverage a single pool of information to manage, synchronize, and coordinate all customer interactions over multiple communications media. Out-of-the-box computer telephony integration (CTI) and workflow management systems automatically route customer calls and opportunities to the appropriate agent based on criteria such as availability or the agent's particular skill-set or area of expertise.

ICT GROUP is in the process of rolling out Siebel eBusiness Applications to a significant number of users over the next several months, with the first phases of the software deployment now complete. The Siebel eBusiness Applications are available on a hosted, co-sourced, or fully outsourced basis.

About Siebel Systems

Siebel Systems, Inc. (Nasdaq: SEBL) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness application software enabling multichannel sales, marketing and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 28 countries. For more information, please visit Siebel's Web site at www.Siebel.com.

About ICT GROUP

ICT GROUP, headquartered in Langhorne, Pa., is a leading global provider of customer relationship management (CRM) services. The company helps clients identify, acquire, retain, service, measure and maximize the lifetime value of their customer relationships. The company manages CRM service operations in the U.S., Europe, Canada and Australia from which it supports domestic and multinational corporations and institutions, primarily in the financial, insurance, telecommunications, healthcare, information technology, media, energy and hospitality industries as well as a growing base of e-business providers. ICT GROUP also offers its full suite of CRM services as an Application Service Provider, for use by clients at their own in-house facility or on a co-sourced basis in conjunction with ICT GROUP's fully compatible Web-enabled customer contact centers. To learn more about ICT GROUP, visit the company's Web site at www.ictgroup.com.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. The success of the acquisition and future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with third-party vendors and systems integrators, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K for the year ended December 31, 1999 and its other filings with the Securities and Exchange Commission.

Siebel is a trademark of Siebel Systems, Inc. and may be registered in certain jurisdictions. All other product and company names mentioned are the property of their respective owners and are mentioned for identification purposes only.