ICT GROUP Names Paul Clough VP/GM of Internet Support Services Division.

LANGHORNE, Pa.--(BUSINESS WIRE)--Oct. 13, 1999--

ICT GROUP, INC. (NASDAQ:ICTG), has appointed Paul W. Clough Vice President/General Manager of ICT Internet Support Services, the company's new business division created in response to the growing need for improved customer service on the Internet.

This division focuses exclusively on delivering consistent, real-time customer support for e-business sales and service through its integrated E-Solutions product offering.

As VP/GM of ICT Internet Support Services, Clough will be responsible for expanding ICT GROUP's E-Solutions, developing new business opportunities and increasing the company's market share within the Internet customer support services industry.

He will also be managing the company's technological directives, expanding the breadth of services available to existing customers and introducing new applications designed to meet changing consumer demands created by alternative sales and marketing media.

"We welcome Paul to ICT GROUP," states John J. Brennan, Chairman and CEO, "and look forward to the business development and enhancement of our E-Solutions services. His addition to our staff and dedication to this new division will allow ICT GROUP to efficiently and cost effectively deliver the support services needed by both Web-centric e-commerce companies and Web-enhanced bricks and mortar companies whose customers are increasingly demanding live operator support during their online sales and service transactions."

Clough has more than twenty years' experience in business development and strategic marketing management. Prior to joining ICT GROUP, he served first as Vice President of Consumer Marketing and then as Senior Vice President of Commercial Business for Music Choice, a leading provider of business and consumer subscription music services.

Previously, he served as Director of Business Development for the communications division of General Instrument Corporation, developing and implementing new market entry strategies for that company's innovative digital cable radio service and digital audio compression and broadband data transmission technologies.

Clough has a BS degree from Bucknell University and an MBA from the Harvard Graduate School of Business Administration.

ICT GROUP, an independent provider of call center teleservices for sales, marketing and customer care, employs nearly 500 professionals in management, sales, systems and operations and approximately 5,000 telephone sales and customer service representatives as well as research interviewers.

The company manages 34 call centers in the U.S., Europe, Canada and Australia from which it supports inbound and outbound calling for domestic and multinational corporations and institutions, primarily in the financial, insurance, telecommunications, healthcare, information media, energy and hospitality industries.

In addition to its corporate staff, ICT GROUP's sales and marketing divisions as well as its market research division are headquartered in Langhorne, PA. ICT GROUP has sales offices in Chicago, IL; Miami, FL; Stamford, CT; Seattle, WA; Amherst, NY; London, England, and Dublin, Ireland. Existing facilities conducting international operations are located in Miami, FL; Sydney, Australia; Dublin, Ireland; London, England, and in the Canadian provinces of New Brunswick and Nova Scotia.

To learn more about ICT GROUP, visit the company's Web site at www.ictgroup.com.

This press release contains certain forward-looking statements that are subject to risks and uncertainties. Forward-looking statements are preceded by, followed by or include the words "believes," "expects," "estimates," "anticipates," or "plans," or similar expressions.

For such statements, ICT GROUP claims the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995.

Actual events or results may differ materially from those discussed in the forward-looking statements as a result of various factors, including without limitation, those discussed in ICT GROUP's annual report on Form 10-K for the year ended December 31, 1998, and other documents filed by ICT GROUP with the Securities and Exchange Commission.