ICT GROUP Names Martin J. Puttock Managing Director of ICT Europe.

Business Editors

NEWTOWN, Pa.--(BUSINESS WIRE)--May 29, 2003

ICT GROUP, INC. (NASDAQ:ICTG), a leading global provider of customer relationship management (CRM) solutions, today announced that Martin Puttock has been named Managing Director of ICT Europe, the Company's International Services business unit providing multilingual sales and service support for clients in Europe.

In this position, Mr. Puttock will be responsible for managing the strategic sales and business development of ICT Europe as well as overseeing all operations, client services and IT management functions for the unit's European facilities in Uxbridge, U.K., Dublin, Belmullet and Athlone, Ireland.

In total, more than 650 management personnel and customer sales and service representatives (CSRs) are currently employed at these facilities.

"We are very pleased to welcome Martin to our ICT International Services team," said John J. Brennan, Chairman and Chief Executive Officer of ICT GROUP. "Martin's proven sales and marketing management expertise, along with his extensive knowledge of the European customer management and enterprise/business intelligence market will be a real asset to the continued growth and expansion of our international business, as well as provide added value for existing and prospective clients across multiple country and vertical markets."

Mr. Puttock has more than 20 years' experience in strategic sales, marketing and operations management. Prior to joining ICT GROUP, he most recently served as European Sales Director for VISTA Computer Services, a leading supplier of CRM, Enterprise Resource Planning and Business Intelligence solutions for the media and publishing industry.

Previously, as Director of European Operations for Silvon Software Ltd., Mr. Puttock led the development and execution of various sales, channel, alliance and marketing management initiatives for two product lines across the EMEA market, as well as overseeing the consulting, administration, marketing and human resources functions of that company.

Mr. Puttock has also previously held senior sales and marketing management positions, including Vice President of Sales and Marketing for INTECO, a leading European market research company specializing in the IT and telecommunications markets, and a series of progressively senior sales positions for Mannesmann Information Systems, a major European provider of automated business systems.

In these positions, he had worked with key clients in the financial/banking, insurance, telecommunications and IT industries across France, Germany, Spain and Switzerland. Additionally, during his tenure at INTECO, he was responsible for establishing and managing a network of distributors in Japan and Korea.

According to Jack Kerins, President of ICT International Services, "This appointment demonstrates the Company's continued investment in our international growth strategy, as well as our steadfast commitment to supporting new and existing clients with alternative, cost-effective solutions for supporting their existing country markets or gaining entry into new global markets, based on their unique needs."

Mr. Puttock has a BA degree from the University of Bristol and he is a member of the European Direct Marketing Association (EDMA). He will be working from the ICT Europe office in Uxbridge, U.K., and reporting directly to Jack Kerins, President of ICT International Services, who is based at ICT GROUP's global corporate headquarters in the U.S.

ICT GROUP, headquartered in Newtown, Pa. (U.S.), is a leading global provider of integrated customer relationship management (CRM) solutions. The Company helps clients identify, acquire, retain, service, measure and maximize the lifetime value of their customer relationships.

The Company manages CRM service operations in the U.S., Europe, Canada, Australia, Mexico, the Caribbean and the Philippines, from which it supports domestic and multinational corporations and institutions, primarily in the financial, insurance, telecommunications, healthcare, information technology, media and energy services industries.

ICT GROUP also offers a full suite of hosted CRM solutions, for use by clients at their own in-house facility or on a co-sourced basis in conjunction with ICT GROUP's fully compatible Web-enabled customer service operations. To learn more about ICT GROUP, visit the Company's website at www.ictgroup.com.

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