ICT GROUP Appoints M. Jack Kerins President, ICT International Services.

Business Editors/Hi-Tech Writers

LANGHORNE, Pa.--(BUSINESS WIRE)--Jan. 9, 2002

ICT GROUP, INC. (Nasdaq:ICTG), a leading global provider of customer relationship management (CRM) solutions, today announced that M. Jack Kerins has been appointed President, ICT International Services.

In this position, Kerins, 48, will be responsible for the operations, business development and geographic expansion initiatives of the Company's international operations. These now include ICT Australia, which supports clients in the Asia-Pacific market, and ICT Eurotel, which provides pan-European CRM sales and service support from its operations in the United Kingdom and the Republic of Ireland.

Kerins rejoins the Company, having left in March 2000 to serve as Vice President of Customer Service for Register.com, Inc., a leading URL domain registration company. While in that role, he directed the customer service expansion and facility build-out initiatives for that company, both offshore and internationally, helping to streamline its operations, increase productivity and improve efficiency.

"We are pleased to have Jack rejoin our executive management staff as President of ICT International Services," said Robert J. Mannarino, ICT GROUP's President and Chief Operating Officer. "His previous 16-year tenure with the Company, combined with his recent international outsourcing experience and demonstrated ability to operate profitable, global operations, makes him uniquely qualified to help accelerate our international growth."

Kerins first joined ICT in May 1984 and held a series of increasingly responsible positions within the Company's Systems and Technology group, eventually serving as its senior vice president.

Concurrent with his responsibilities in systems and technology, Kerins played an instrumental role in helping to transform ICT GROUP from a private telemarketing company into a large, publicly traded CRM solutions provider.

In 1988, he managed the strategic acquisition of Valley Forge Information Service (VFIS) from Burlington Industries, developing its data collection and market research offering into ICT Research Services, a specialized business unit providing value-added survey design, data collection and consulting solutions.

In 1994, he managed the start-up and operations of Eurotel Marketing Limited, a joint venture with R.R. Donnelley & Sons Company, from which ICT Eurotel was later formed as a wholly owned business unit. This development accelerated the Company's international expansion in Europe and bolstered its global CRM presence.

In 1996, Kerins was appointed president of ICT GROUP's Customer Care Management Services Division and was responsible for the start-up and operations management activities of this division, building its site selection, facility launch, staffing, implementation and systems integration solutions for outsourced customer service contact centers.

"ICT GROUP continues to lead the CRM market with strong financial performance and consistent revenue growth," commented Kerins. "Assuming the role of President, ICT International Services, presents an exciting opportunity to help expand the Company's global market presence and strengthen its multi-lingual sales and service outsourcing capabilities into broader geographic regions."

Prior to joining ICT GROUP, Kerins held programming development and systems management positions at such companies as Philadelphia-based CIGNA Corporation (NYSE:CI), a leading national employee benefits organization, and the New Jersey Treasury Department.

Kerins has a BA from the College of New Jersey. He is a member of the Direct Marketing Association (DMA) and the American Telemarketing Association as well as the European and Australian divisions of these organizations.

ICT GROUP, headquartered in Langhorne, Pa., is a leading global provider of integrated customer relationship management (CRM) solutions. The company helps clients identify, acquire, retain, service, measure and maximize the lifetime value of their customer relationships. The company manages CRM service operations in the U.S., Europe, Canada and Australia from which it supports domestic and multinational corporations and institutions, primarily in the financial, insurance, telecommunications, healthcare, information technology, media, energy and hospitality industries. ICT GROUP also offers a full suite of hosted CRM solutions, for use by clients at their own in-house facility or on a co-sourced basis in conjunction with ICT GROUP 's fully compatible Web-enabled customer service operations. To learn more about ICT GROUP, visit the company's Web site at www.ictgroup.com.

This press release contains certain forward-looking statements that are subject to substantial risks and uncertainties. Whenever possible, forward-looking statements are preceded by, followed by or include the words "believes," "intends," "anticipates" or similar expressions which speak only as of the date the statement is made.

ICT GROUP assumes no obligation to update any such forward-looking statements. For such statements, ICT GROUP claims the protection of the safe harbor for forward-looking statements contained in the Private Securities Litigation Reform Act of 1995.

Actual events or results of operation and financial condition may differ materially from those discussed in the forward-looking statements as a result of various factors, including without limitation, those discussed in ICT GROUP's annual report on Form 10-K for the year ended December 31, 2000, and other documents such as Form 10-Q and 8-K reports filed by ICT GROUP with the Securities and Exchange Commission.

Although ICT GROUP believes that the expectations reflected in such forward-looking statements are reasonable there can be no assurance that such expectations will prove to be correct.

Important factors that could cause actual results to differ materially from ICT GROUP's expectations may include, but are not limited to the following, many of which are outside ICT GROUP's control: customer demand for client's product, the client's budgets and plans, interest rates and other conditions affecting the client's industry, unanticipated labor, contract or technical difficulties, identifying and opening planned contact centers within timeframes necessary to meet client demands, reliance on strategic partners, industry and government regulation, reliance on telecommunications and computer technology, general and local economic conditions, and competitive pressures in ICT GROUP's industry.

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