ICOMMUNICATE ENHANCES INTERACTIONS BETWEEN GOVERNMENT, CITIZENS.iCommunicate has been selected by Information Strategies, a software development company and Microsoft Federal Partner of the Year, to foster improved communications between government agencies and their constituents using the iCommunicate.NET web-based customer support technology. Washington, D.C.-based Information Strategies develops custom Internet-enabled applications for government customers in order to heighten height·en v. height·ened, height·en·ing, height·ens v.tr. 1. To raise or increase the quantity or degree of; intensify. 2. To make high or higher; raise. v.intr. efficiency and to enrich citizen relationships. Federal, state, and local agencies rely on Information Strategies to provide database, collaboration/workflow, knowledge management and e-commerce e-commerce, commerce conducted over the Internet, most often via the World Wide Web. E-commerce can apply to purchases made through the Web or to business-to-business activities such as inventory transfers. web-based solutions. Information Strategies will offer the iCommunicate.NET technology to government agencies as a way to enhance and manage citizen interactions. For example, the iCommunicate.NET knowledge base manages frequently asked questions and provides self-service access to valuable agency information and assistance. While freeing agency resources from the burden of repetitive tasks, iCommunicate.NET also serves as the centralized cen·tral·ize v. cen·tral·ized, cen·tral·iz·ing, cen·tral·iz·es v.tr. 1. To draw into or toward a center; consolidate. 2. resource for managing, tracking, and personalizing citizen and constituent CONSTITUENT. He who gives authority to another to act for him. 1 Bouv. Inst. n. 893. 2. The constituent is bound with whatever his attorney does by virtue of his authority. relationships. Information Strategies also announced the introduction of iCommunicate.NET as a component of its Dynamic Site Framework (DSF DSF Dubai Shopping Festival DSF Digital Solidarity Fund DSF Division of State Facilities DSF David Suzuki Foundation DSF Dispersion Shifted Fiber DSF Dansk Sportsdykker Forbund (Danish Sport Diving Federation) ) for customers nationwide, supporting the proposal process for both customers and resellers. DSF is a rapid deployment portal tool that assists government customers in website and content management. Ease of implementation was a primary selection factor, according to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Information Strategies. Requiring no hardware, software, or technical expertise, iCommunicate can be implemented in minutes, immediately resulting in improved communication and lowered support costs for government agencies. Information Strategies has also opted to use iCommunicate internally to coordinate its own customer service efforts into a single channel of communication. Explained James Townsend, President of Information Strategies, "iCommunicate allows a focused company like Information Strategies to provide robust technical support for our product. Using iCommunicate.NET's rich functionality, including its knowledge base, live chat, and case management capabilities, Information Strategies is able to maintain a high level of customer and reseller An organization that sells hardware and software to the general public. Resellers purchase products from software publishers and hardware manufacturers. satisfaction." "Information Strategies' mission to advance government service delivery no doubt benefits us all. We're proud to extend their reach of services in such an immediate and accessible way," said Louis Ravenet, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of iCommunicate. n |
|
||||||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion