ICICI OneSource Asks: Will Your Offshore Outsourcing Services Provider Still Be in Business Next Year?Business Editors NEW YORK--(BUSINESS WIRE)--Oct. 21, 2003 How to Connect with a Reliable Contact Center Partner Thousands of Miles Away With industry researchers predicting a major shakeout of the offshore outsourcing market over the next several years - particularly in India, the world's largest offshore outsourcing market - US companies are facing the challenge of finding a partner that can stand the test of time. According to a recent report by independent market analyst firm Datamonitor, there are more than 250 contact centers dedicated to offshore outsourcing in India alone - many of which will be forced to shut down or consolidate operations due to oversupply, shrinking margins, competition from multinational vendors and acquisition by larger IT enabled services (ITES ITES Information Technology Enabled Services ITES Information Technology Enterprise Solutions ITES Institut Technologique Européen de Sécurité ITES International Test & Engineering Services Company (Japan) ITES It Enabled Services ) and business process outsourcing Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain its position in (BPO BPO Business Process Outsourcing BPO Benevolent & Protective Order (of Elks of the USA) BPO Benzoyl Peroxide BPO Business Process Optimization BPO Broker Price Opinions BPO Buffalo Philharmonic Orchestra ) providers. Raja Gopalakrishnan, Regional Director, North America at ICICI ICICI Industrial Credit and Investment Corporation of India OneSource, one of India's largest business process outsourcing companies, can explain: -- How US companies can determine which offshore vendors are here to stay and which are not -- Why domain expertise and industry knowledge are critical components of a successful outsourcing relationship -- What steps companies should take to protect their investment in an offshore outsourcing relationship -- Why many contact centers remain underutilized despite the growing number of US companies outsourcing offshore About ICICI OneSource ICICI OneSource (www.icicionesource.com) is a global business process outsourcing (BPO) company, servicing clients in the US and UK. ICICI OneSource is one of the largest third-party BPO services companies in India, with offshore facilities in Mumbai and Bangalore and international business development offices in New York New York, state, United States New York, Middle Atlantic state of the United States. It is bordered by Vermont, Massachusetts, Connecticut, and the Atlantic Ocean (E), New Jersey and Pennsylvania (S), Lakes Erie and Ontario and the Canadian province of and London. ICICI OneSource's clients include US- and UK-based Fortune 500 and FTSE FTSE A company that specializes in index calculation. Although not part of a stock exchange, co-owners include the London Stock Exchange and the Financial Times. Notes: The FTSE is similar to Standard & Poor's in the United States. 100 companies. |
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