ICCM and TechLearn Open with an Insightful and Entertaining Keynote Presentation by John Cleese.

LAS VEGAS -- Actor, Author, Comedian, Learning and Training Expert Delivers an Engaging Session on Innovation, Creativity and Communication to Standing-Room Only Crowds

Questex Media Group, Inc., announced today that actor, author, comedian, learning and training expert John Cleese offered critical insights to large crowds of contact center, training and learning professionals during the opening day keynote addresses at ICCM and TechLearn on Monday, September 26. The conferences and expos, which are co-located, run from September 25-28, 2005, at the Bellagio Hotel.

Attendees of the John Cleese keynote presentation received an informative and educational speech on how to leverage innovation, creativity and communication in the workplace. The following is an excerpt from Cleese's presentation on creativity entitled "Hare Brain, Tortoise Mind":

"If you're going to focus on identifying ways to improve customer service and workforce performance to have a real and measurable impact on your organization's bottom line in this current, fast-paced environment, you're going to need a 'Do Not Disturb' sign. Because the thing that we human-beings are worst at, is tuning out all the urgent and often squeaky wheels going on around us to engage in what others may view as self-indulgent quiet time. It's a highly creative thing to be able to do, and you can't do it while you're dashing around, hurried and anxious, because all your old automatic thought patterns will get in the way."

Other first day event highlights included:

--Keynote presentation by Ann Rhoades, Culture Transformation Guru and Former Executive Vice President, JetBlue Airways. Rhoades shared her creative approach to developing cultures around fun. She also discussed her first-hand experiences in launching successful start-up companies, blending post-merger cultures and creating a legacy of people-centric organizations.

--The ICCM Global Contact Centre Manager of the Year Awards. This industry-prestigious award was bestowed to outstanding leaders who were chosen by their respective contact center associations following a rigorous selection process.

--Dr. Jon Anton, Director, Center for Customer-Driven Quality, Purdue University. Anton described Caesars Entertainment's journey to becoming a world-class call center, and its successful strategy to reduce costs, increase revenues, improve customer satisfaction, expand market share, and accelerate speed to scale.

--The Federal Government Distance Learning (FGDLA) Awards. Recipients of the 2005 FGDLA distance learning awards were recognized for their individual and team solutions contributing to the use of distance learning within the federal government.

--TechLearn General Session Panel. This panel, presented by Harvard Business School Publishing, was an educational discussion with top learning executives from a diverse group of industries.

"We are very pleased with the first day of both ICCM and TechLearn," said Christina Condos, group show director of Questex Media. "The overwhelming support and enthusiasm of our exhibitors, sponsors, partners and the local Las Vegas community have contributed to the overall success of these targeted events. We look forward to the remainder of the shows and helping attendees gain key insights to enhance workforce performance at all levels in their organizations."

Today, Tuesday September 27, TechLearn and ICCM both feature a keynote address by David Batstone, Entrepreneur, Professor, Journalist, and Author, Saving the Corporate Soul. TechLearn conference sessions run through Wednesday and ICCM conference sessions through today. Registrations for both are still being accepted on-site.

ICCM is the premier event for contact center and customer management professionals, focusing with laser-like precision on their company's most pressing technology-, process- and people-related issues. For more information on ICCM, please visit www.iccm.com.

TechLearn is a leading event focused on technology-, process-, and people-related issues for business, education and government leaders using learning and training to develop workforce skills, engage customers and provide interactive programs in their organizations. For more information on TechLearn, please visit www.techlearn.com.

About Questex Media Group, Inc.

ICCM and TechLearn are produced by Questex Media Group, Inc. (www.questex.com), a global, diversified business-to-business integrated media provider, headquartered in Newton, MA. Questex serves multiple industries including technology, beauty, travel, hospitality, leisure, home entertainment, industrial and specialty services through a range of well-established, market-leading publications, events, interactive media and integrated marketing services. The company's properties include 23 trade publications, 50 websites, 25 conferences and tradeshows. Questex has more than 400 employees in offices throughout North America, South America, Asia and Europe.