ICCM Canada Conference & Exposition Wraps Up a Successful Event.Next Year's Event to Take Place October 22-24, 2007 in Toronto, Ontario NEWTON, Mass. -- Questex Media Group, Inc. today announced a successful close to the ICCM ICCM International Conference on Chemicals Management ICCM International Call Center Management ICCM International Centre for Culture and Management ICCM International Committee on Composite Materials ICCM International Council of Catholic Men Canada Conference & Exposition exposition or exhibition, term frequently applied to an organized public fair or display of industrial and artistic productions, designed usually to promote trade and to reflect cultural progress. , Canada's premier customer contact management conference and expo. The event took place at the Metro Toronto Convention Centre Metro Toronto Convention Centre, located in Downtown Toronto, Ontario at 255 Front Street West, has 600,000 square feet of space. The convention centre was completed in October 1984 and is home to the 1330 seat John Bassett Theatre, currently used for Canadian Idol. in Toronto, October 23-25. Christina Condos, group director, Technology Events, Questex Media Group, said, "ICCM is a 'must-attend' event for the global contact center community. Our prominent keynote keynote /key·note/ (ke´not) in homeopathy, the characteristic property of a drug that indicates its use in treating a similar symptom of disease. speakers, sponsors, conference program and showcase of industry solutions demonstrate the critical importance of this industry. We are looking forward to producing another high value event next year." The event's keynote session was delivered by Cameron Herold, chief operating officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. of 1-800-GOT-JUNK?. Herold explored the ideas that have guided 1-800-GOT-JUNK?'s phenomenal rise and the business practices that make it such an efficient operation, especially their award-winning customer service efforts. The event also featured a visionary keynote panel "60 Ideas in 60 Minutes." The panel of six industry veterans and experts, moderated by Paul Stockford, chief analyst, Saddletree sad·dle·tree n. The frame of a saddle. saddletree Noun the frame of a saddle Research, shared a lifetime's worth of contact centre experience and education in 60 minutes. The ICCM Canada conference program covered workforce performance, business intelligence and analytics, business strategy and alignment, customer service management and contact center technology. Next year's event will take place at the Metro Toronto Convention Centre in Toronto, Ontario from October 22-24, 2007. For information on exhibit and sponsorship opportunities, contact Tim McLucas at tmclucas@questex.com or 617-219-8373. For additional information, please visit www.iccmcanada.com. ICCM Canada Conference & Exposition The ICCM Canada Conference & Exposition is the annual event for business leaders to network and share insights to make their organizations more effective, and for contact centre professionals to discuss the latest issues with people who share the same concerns, interests and ambitions. ICCM Canada offers educational content and networking experiences to help professionals fine-tune their skills, assess new technologies and explore strategies to improve performance and maximize customer value, and build a professional network they can rely on for guidance and support. About Questex Media Group, Inc. ICCM Canada Conference & Exposition is produced by Questex Media Group, Inc. (www.questex.com), a global, diversified diversified (di·verˑ·s business-to-business integrated media provider, headquartered in Newton, MA. Questex serves multiple industries including technology, beauty, travel, hospitality, leisure, home entertainment, industrial and specialty services through a range of well-established, market-leading publications, events, interactive media and integrated marketing services. The company's properties include 23 trade publications, 50 websites, 25 conferences and tradeshows. Questex has more than 400 employees in offices throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , South America South America, fourth largest continent (1991 est. pop. 299,150,000), c.6,880,000 sq mi (17,819,000 sq km), the southern of the two continents of the Western Hemisphere. , Asia and Europe. |
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