ICCM Canada Conference & Exposition Attracts a Wide Spectrum of Exhibitors.Canada's Premier Customer Contact Management Event to Take Place October 23-25 in Toronto NEWTON, Mass. -- Questex Media Group, Inc., producers of the ICCM ICCM International Conference on Chemicals Management ICCM International Call Center Management ICCM International Centre for Culture and Management ICCM International Committee on Composite Materials ICCM International Council of Catholic Men Canada Conference & Exposition, Canada's premier customer contact management conference and expo, today announced that the exposition is attracting a wide spectrum of exhibitors including Aspect Software Inc., IEX IEX Ion Exchange (chromatography) IEX Inter-Exchange Carrier Corporation, Symon Communications Inc., Tayco and Witness Systems. The event will take place October 23-25 at the Metro Toronto Convention Centre Metro Toronto Convention Centre, located in Downtown Toronto, Ontario at 255 Front Street West, has 600,000 square feet of space. The convention centre was completed in October 1984 and is home to the 1330 seat John Bassett Theatre, currently used for Canadian Idol. in Toronto and will attract business leaders and contact centre professionals. The conference and exposition is sponsored by NuComm International NuComm International is a Canadian-based provider of customer relationship and call center services. History NuComm International was started in 1991 by its CEO Réal Bergevin. and Telus. Keynotes, that are open to all attendees, are: * Cameron Herold, chief operating officer Chief Operating Officer (COO) The officer of a firm responsible for day-to-day management, usually the president or an executive vice-president. of 1-800-GOT-JUNK?, will present the keynote on Tuesday, October 24 at 9:00 a.m. Herold will explore the ideas that have guided 1-800-GOT-JUNK?'s phenomenal rise and the business practices that make it such an efficient operation, especially their award-winning customer service efforts. * A visionary keynote panel entitled en·ti·tle tr.v. en·ti·tled, en·ti·tling, en·ti·tles 1. To give a name or title to. 2. To furnish with a right or claim to something: "60 Ideas in 60 Minutes" will include a panel of five industry veterans and experts that share a lifetime's worth of contact centre experience and education in 60 minutes. The panel will take place on Wednesday, October 25 at 8:45 a.m. The panel will be moderated by Paul Stockford, chief analyst, Saddletree sad·dle·tree n. The frame of a saddle. saddletree Noun the frame of a saddle Research. "ICCM Canada is THE event to help contact center professionals fine tune their skills, access new technologies and explore strategies to improve performance and maximize customer value," said Christina Condos, group director, Technology Events, Questex Media Group. "We have a great mix of topics and speakers and the event is attracting a large number of key exhibitors looking to meet the needs of contact center practitioners." To register to attend ICCM Canada, call 800-265-5665 or go to www.iccmcanada.com. For more information about sponsoring or exhibiting, contact Tim McLucas at 617-219-8373 or tmclucas@questex.com. ICCM Canada Conference & Exposition The ICCM Canada Conference & Exposition is the annual event for business leaders to network and share insights to make their organizations more effective, and for contact centre professionals to discuss the latest issues with people who share the same concerns, interests and ambitions. ICCM Canada offers educational content and networking experiences to help professionals fine-tune their skills, assess new technologies and explore strategies to improve performance and maximize customer value, and build a professional network they can rely on for guidance and support. About Questex Media Group, Inc. ICCM Canada is produced by Questex Media Group, Inc. (www.questex.com), a global, diversified business-to-business integrated media provider, headquartered in Newton, MA. Questex serves multiple industries including technology, beauty, travel, hospitality, leisure, home entertainment, industrial and specialty services through a range of well-established, market-leading publications, events, interactive media and integrated marketing services. The company's properties include 23 trade publications, 50 websites, 25 conferences and tradeshows. Questex has more than 400 employees in offices throughout North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , South America South America, fourth largest continent (1991 est. pop. 299,150,000), c.6,880,000 sq mi (17,819,000 sq km), the southern of the two continents of the Western Hemisphere. , Asia and Europe. |
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