ICCM Canada 2004 Exhibitor Profiles.

Business Editors/High-Tech Writers

ICCM Canada 2004

TORONTO--(BUSINESS WIRE)--April 19, 2004

ICCM Canada 2004 takes place April 19 - 21 at the Metro Toronto Convention Centre in Toronto, Ontario. For in-depth information about ICCM Canada 2004 visit http://www.iccmcanada.com/iccmcanada/V40/index.cvn.

Below are profiles from ICCM Canada exhibitors. Breaking news show and exhibitor news releases are available at http://www.tradeshownews.com, Business Wire's trade show and conference news resource. Business Wire is the official news wire for ICCM Canada.

Company: Contact Professionals Alliance, The
Booth/Stand: 323
Media Contact: Elizabeth Winter
Phone: [phone]
E-mail: [e-mail]
Company URL: http://www.cpacan.com

Product description: Are you happy to be part of the Call Centre
industry? Are you proud of the work your team does? CPA people are. At
CPA we learn from and share ideas with each other, to continuously
upgrade our service to our staff and clients.

Company description: We are Canada's largest peer-to-peer association
for Call Centre Managers and other Operations staff. We have meetings
where you can connect with your peers, workshops and courses to
improve your skills, and job postings and candidate resumes are on our
website. We also conduct an annual CC Salary Survey.

Company: Envision
Booth/Stand: 616
Media Contact: Nanci Taplett
Phone: [phone] x137
E-mail: [e-mail]
Company URL: http://www.envisioninc.com
Press Area URL:
http://www.envisioninc.com/news_and_events/press_releases.asp

Product description: The Envision(tm) Performance Suite is a flexible
set of integrated management applications that includes Envision(tm)
Workforce Management, to forecast, schedule and manage agent workforce
resources, Envision(tm) Quality Monitoring, to monitor, evaluate and
coach agents at their desks, and Envision(tm) eLearning, to create,
manage and deliver eLearning to agent desktops.

Company description: Envision is a leading provider of contact center
software solutions that empower businesses to maximize every contact
with their customers. Since its founding in 1994, Envision has focused
on improving the effectiveness and performance of contact center
agents to create measurable value for the enterprise. For more
information on our solutions, please visit envisioninc.com.

Company: Protus IP Solutions
Booth/Stand: 627
Media Contact: Sue Rutherford
Phone: [phone] ext. 519
E-mail: [e-mail]
Company URL: http://www.protus.com
Link To Your Press Area URL:
http://www.protus.com/news/releases.cfm

Product description: Protus IP Solutions offers two main product
lines.

    --  Virtual Fax allows users to send and receive faxes from email
        and the web.

    --  Messaging Services provide high volume and value-added
        processing of voice, email and fax messages. All Protus
        services offer standardized interfaces to allow integration to
        CRM and ERP systems.

Company description: Protus IP Solutions is one of Canada's fastest
growing technology companies, recognized by both Profit 100, and
Deloitte and Touche Fast 50. An application service provider (ASP),
Protus offers value-added messaging services for voice, email, and fax
to business customers around the world. Protus solutions are sold
directly and through a network of worldwide partners, including
carriers like TELUS, Bell and Infonet.

Company: SERVICE 800
Booth/Stand: 619
Media Contact: Jan DeMatteo
Phone: [phone] x129
E-mail: [e-mail]
Company URL: http://www.service800.com

Product description: DO YOU KNOW WHAT YOUR CUSTOMERS SAY ABOUT YOUR
SERVICE? DO YOU KNOW HOW YOUR SERVICE QUALITY COMPARES TO YOUR
COMPETITORS? SERVICE 800's low-cost customer feedback within hours of
service impresses customers and produces accurate measurements of
technicians, processes, and 3rd party providers.

Company description: SERVICE 800 provides real-time customer feedback
and benchmarking services since 1989. As little as $3/completed call
includes Hot Sheets of urgent situations and full performance
analysis. Ask about follow-up calls, web surveys, monthly
benchmarking. Working in more than 25 LANGUAGES AROUND THE WORLD with
offices in London and Minneapolis.

Company: Smart Telecom
Booth/Stand: 526
Media Contact: Linda Moran
Phone: [phone] x225
E-mail: [e-mail]
Company URL: www.smart-telecom.ca

Product description: Affordable for call centers of 1 to 50+ seats,
the QSD-2000 Queue Status Display System for Nortel DMS-100 Centrex,
Nortel Meridian 1 PBX, Nortel BCM and Mitel SX-100/200 PBX enables
real-time ACD status display. Through partnership with DKL, Smart
Telecom provides custom e-learning training systems for call centers.

Company description: Smart Telecom develops innovative automation
tools that allow call centers to monitor and optimize customer service
levels by displaying real-time ACD status to wallboards, and/or
IP-based Remote Agent screens on PC consoles. Smart Telecom is located
in Ottawa, Canada and has been providing solutions to call centers
since 1989.

Company: Syntellect, Inc., a Division of Enghouse Systems Limited
Ticker Symbol: TSX:ESL
Booth/Stand: 227
Media Contact: Diana Ferguson
Phone: [phone]
E-mail: [e-mail]
Company URL: http://www.syntellect.com
Press Area URL: http://www.syntellect.com/press_releases.asp

Product description: Vista is the clear choice when you're looking for
a speech-enabled next generation IVR solution with support for
VoiceXML and/or Java; a built-in suite of operation, administration,
and management tools; and the option to choose between custom and/or
packaged configurable solutions. For advanced contact center
solutions, ask about Teloquent Interchange.

Company description: Syntellect offers a suite of speech-enabled
self-service, CTI, and live agent assistance technologies supporting
best practices throughout the enterprise and in the call center. Our
open standards, next generation solutions provide total flexibility to
help meet the diverse needs of our customers -- reducing operating
costs, increasing revenues, and enhancing the customer experience.