ICCM 2002 News Summary Through Tuesday, July 30.

Business Editors & Technology Writers

ICCM 2002

CHICAGO--(BUSINESS WIRE)--July 30, 2002

The ICCM 2002 exhibits opened today at the Lakeside Center at McCormick Place in Chicago. The show runs through Thursday, August 1.

Listed below is the ICCM 2002 news summary through Tuesday, July 30. ICCM exhibitor news releases, advisories and press kits are available at http://www.iccm.com/home_intro.asp?ParentID=4 or http://www.tradeshownews.com.

JUL 30,2002        6:00 PACIFIC      09:00 EASTERN
(GA-WITNESS-SYSTEMS)(WITS) Witness Systems Enables Contact Centers to
Reduce Total Cost of Ownership With Industry's First Software Suite
for Optimizing Enterprise Performance

JUL 30,2002        4:00 PACIFIC      07:00 EASTERN
(IL-ADVANSTAR/ICCM) Call Center Conference Enters Day Two

JUL 29,2002       16:56 PACIFIC      19:56 EASTERN
(IL-TRADESHOWNEWS) ICCM 2002 Exhibitor Profiles; Exhibitor News Now
Available Online

JUL 29,2002        5:59 PACIFIC      08:59 EASTERN
(IL-ENVISION-TELEPHONY) Envision Telephony Introduces Industry's First
Enterprise Agent Performance Suite

JUL 29,2002        4:31 PACIFIC      07:31 EASTERN
(IL-E-TALK) CMC Selects e-talk's Quality Monitoring Solutions for
Philippines Expansion

JUL 29,2002        3:04 PACIFIC      06:04 EASTERN
(IL-ALORICA) Alorica Adds Knowledge Base Component to Helix 2002
Software; New Module Equips Tech Support Personnel and Customers With
Diagnostics, Repair and Warranty Management Tool

JUL 24,2002       12:40 PACIFIC      15:40 EASTERN
(CA-ADVANSTAR/ICCM) Worldwide Leadership Awards To Be Presented at
ICCM -- Chicago; Call Center Industry to Recognize Innovation and
Achievement

JUL 17,2002        9:02 PACIFIC      12:02 EASTERN
(CA-ADVANSTAR/ICCM) Call Centers Are the Center of Attention in
Business; More Than 5,000 Executives Expected in Chicago for the
"World's Largest Event for Call Center Managers."

JUL 15,2002        7:25 PACIFIC      10:25 EASTERN
(CA-ADVANSTAR/ICCM-2) International Call Center Management Conference
Will Challenge Executives to Think Creatively

JUL 15,2002        7:17 PACIFIC      10:17 EASTERN
(CA-ADVANSTAR/ICCM) More Than 5,000 Executives From Around the World
Are Expected for Customer Contact Week, July 29-Aug. 1

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