ICCM 2001 Exhibitor Profiles; Conference and Exposition Opens Next Week in Chicago.

Business/Technology Writers

ICCM 2001

CHICAGO--(BUSINESS WIRE)--July 27, 2001

ICCM 2001, the world's largest call center management conference and exposition, opens next week July 30, and runs through August 2 at the Lakeside Center at McCormick Place in Chicago. Go to http://www.iccm.com/ for show hours and registration information.

ICCM 2001 exhibitor profiles are listed below. Full-text exhibitor news releases, advisories and press kits can be found at www.tradeshownews.com.

Business Wire is the official news service for ICCM 2001.

Company:  amcat  ( American Computer and Telephone)
Contact:  Denise Simon
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.amcat.com

   amcat is the enterprise class Windows based call center solution
for proactive CRM contact centers. With more than 1000 call centers
worldwide, amcat has the solutions reaching all customer contact
points for inbound/outbound, blended and multi media centers. Our
solution has dramatically increased agent performance as well as given
high returns on investment for call centers representing all
industries. Our feature sets include: comprehensive outbound dialing
systems, full web collaboration, email and voice mail management,
interactive voice response, digital recording, credit card payment
systems, graphical user interface, complete reporting, variable
scripting options, ODBC compliance relational database integration,
ACD/PBX integration and full CT Media and CT Connect hardware and
software convergence.

Company: ASC
Booth: 1325
Contact: Tony Procops
Phone: [phone]
E-mail:  [e-mail]
Web:  www.asc-world.com

   ASC, the unsurpassed leader and full-service provider of
integrated digital recording and call center solutions to more than
20,000 customers worldwide, will exhibit at ICCM 2001, booth #1325.
The company will show INSPIRATIONpro, the most advanced
multimedia-based quality-monitoring solution for contact centers and
the MARATHON TDI, the world's first voice and data recording system
designed for call centers. Newly introduced, INSPIRATIONpro, a fully
integrated, Windows-based agent evaluation and training system, has
set a new standard amongst recording solutions, emerging as the
quality choice for Contact Centers. Focused on capturing the entire
experience from the customer's perspective, INSPIRATIONpro provides
Customer-Centric Interaction (CCI). The advanced design includes a
browser-based architecture and robust multi-media recording platform
that monitors voice, e-mail, web chat, web collaboration and VoIP.

Company:  Astound Incorporated
Booth:  1267
Contact:   Johanna Wieting Muscat
Phone:  [phone] ext. 137
Email:   [e-mail]
Web:   www.astoundcontactcenter.com

   Astound offers a complete solution for Performance Intervention in
the contact center. Astound monitors performance on a real-time basis,
detects when employees are not meeting their goals and intervenes by
sending targeted information and training directly to the agent's
desktop. Astound pulls information from various telephony systems and
databases and delivers it to the agent's computer desktop via an
easy-to-read dashboard. Astound also provides a simple-to-use training
authoring program that allows you to send multimedia training modules
and quizzes. With Astound, employees receive up-to-the-moment critical
data and training, resulting in increased productivity, higher
employee retention and significant cost savings.

Company:  Banks & Dean
Booth: 550
Contact:  Kathy Dean
Phone:  [phone] or 262-240-9400
E-mail: [e-mail]
Web:  www.banksanddean.com

   Banks & Dean implements customized, predictive screening,
selection, and retention solutions. Our mandate is to impact the human
side of the call/contact center business by providing the systems
organizations need to hire and retain the best performers. We provide
leading edge tools, technology, call center expertise, training and
coaching. Our integrated systems build a quality workforce, reduce
turnover, increase productivity and give organizations a competitive
edge.

   Our team of experts brings call centers a strategic advantage by
enabling them to identify talent quickly and accurately. We partner
with recruiters, managers, and coaches to implement the processes that
improve the quality and retention of an organization's workforce.

Company:  Blue Pumpkin Software Inc.
Booth: 1025
Phone: [phone]
E-mail: [e-mail]
Web:  www.bluepumpkin.com

   Blue Pumpkin Software is at the forefront of a new wave of
enterprise software applications and services for businesses that want
to achieve higher levels of employee and customer satisfaction
resulting in increased revenue. Blue Pumpkin's multi-channel workforce
management software helps businesses plan, execute, and evaluate
strategies that focus on the quality of personal interactions by
helping them make the most of their most critical resource: their
people. Blue Pumpkin has more than 700 customers in a wide range of
industries. Customers include ADP, Apple Computer, Airborne Express,
AOL/CompuServe Europe, AT&T, Kaiser Permanente, KitchenAid, TimeWarner
Cable, and Verizon. For more information about Blue Pumpkin and its
products, please visit http://www.bluepumpkin.com

Company:  CADDI, Inc.
Booth:  0668
Contact:  Brian D. Blecke
Phone:  [phone], extension 25
E-mail:  [e-mail]
Web:  www.caddi.com

   CADDI does performance-based T&D and qualification/certification
systems.

   We've been doing high-impact, performance-based interventions of
various types to improve process and human performance since 1982. ROI
and EVA needs drive our approach to projects, and our unique ISD
methodologies, the PACTSM Processes for T&D, ensure the results.

   A recent client said: "The speed...was truly amazing, but... more
important is the outcome. The design reflects the...focus my client
required,...time was significantly reduced, and...I believe the
performance...will be significantly improved...."

Do you outsource your T&D efforts? Want a high-level ROI and EVA?
Visit www.caddi.com.

Company: Cisco Systems
Booth: 517
Contact: Stephanie Pacheco
Phone: [phone]
E-mail: [e-mail]
Web: www.cisco.com

   As the worldwide leader in networking for the Internet, Cisco
Systems delivers the solutions and infrastructure businesses need to
intelligently distribute customer inquiries originating from multiple
contact channels to agents and resources across an enterprise -
allowing them to deliver a unified customer experience across all
interaction channels.

Company: Cisco Systems' Contact Center Partner Pavilion
Booth: 417
Contact: Stephanie Pacheco
Phone: [phone]
E-mail: [e-mail]
Web: www.cisco.com

   The Cisco Systems, Inc. ICCM Partner Pavilion showcases New World
IP-based communication solutions and services available from Cisco's
contact center ecosystem partners:

Blue Pumpkin Software
CallCenter Technology, Inc.
Cap Gemini Ernst & Young
Fulcra Solutions, Inc.
Hewlett Packard Company
KPMG Consulting, Inc.
Light Communications
NetEffect Corporation
Telera, Inc.
Vista IT

Company:  Communication Advice and Design
Booth:  558
Contact:  Terry Ryan
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.cad-routemaster.com

   Communication Advice and Design is the leading provider of IR2
Instant Record and Retrieval, a digital recording solution for the
Customer Relationship Management industry; and RouteMaster call
accounting software for the telecommunications industry.
What makes us different?
   We know it's not about recording a call, or securing call data.
It's about accessing call data quickly and easily, and organizing it
into a format with exactly the information you want. Our powerful call
search engine, with standard browser based ease of use, enables our
customers to access and analyze data to make business decisions to
manage customer relationships and have a direct effect on the bottom
line.

Company: CommuniTech
Booth: 1231
Contact: Christine Ganjani
Phone: [phone]
E-mail: [e-mail]
Web: www.communitech.com

   A leader in Call Center products and services since 1983,
CommuniTech offers a wide range of headset and wireless solutions to
improve productivity and efficiency. As the nation's largest stocking
distributor of telephone headsets and peripherals, we will be
exhibiting corded and wireless products from the GN Netcom, Unex, and
ACS product lines, including the new 9020D, as well as Polycom
teleconferencing equipment. Our wide product offering meets all
headset requirements, and our in-house repair center facilitates the
refurbishment and repair of all your headsets.

Company: Comverse Infosys, Inc.
Booth: 1207
Contact: Linda Dunlea
Phone: [phone]
E-mail: [e-mail]
Web: www.cominfosys.com

   Comverse Infosys, Inc. is a world leader in the development,
manufacture and marketing of superior digital recording and quality
monitoring systems for contact centers and other organizations. We
provide the tools, solutions and strategies to help companies better
understand their customers. With the introduction of Building the
Customer-Intelligent Enterprise Comverse offers Intelligent Recording
solutions that provide actionable results to increase customer
loyalty, improve retention and maximize revenues and profits.
Solutions include Customer Xperience Management, Enterprise
Transaction Management, Contact Center Quality, and Customer
Intelligence Analytics. Use Intelligent Recording solutions from
Comverse Infosys and begin Building your Customer-Intelligent
Enterprise today!

Company: CUSTOMER Support Management
Booth:  1359
Contact: Jamie Tomasic
Phone:  [phone]
E-mail: [e-mail]
Web: www.customersupportmgmt.com

   CUSTOMER Support Management, is the only enterprise-level
solutions publication written exclusively for senior executives,
directors and managers responsible for CRM, from the customer service
and eService viewpoint. CUSTOMER Support Management, mails to these
individuals at Fortune 1000 companies, the top 5000 contact centers,
e-commerce businesses, and other mid-size to large companies. These
companies typically interact with customers via multiple channels:
multi-agent contact centers, websites, field service, sales and
marketing departments. Our readers control substantial purchasing
budgets for a wide variety of CRM systems and services including;
eService & eSupport, Customer Relationship Management(CRM),
Prioritization/Personalized Service, and Wireless Technology.

Company: Dartnell Corp.
Booth: 1165
Contact: Dana Eynon
Phone: [phone] ext. 8730
E-mail: [e-mail]
Web: www.dartnellcorp.com

Dartnell Corp. - a subsidiary of LRP Publications - provides
training and motivational newsletters, books, videos and
audiocassettes on customer service, sales, teamwork and management
skills.

   Dartnell specializes in providing reward and incentive merchandise
to companies across the country as they celebrate National Customer
Service Week (Oct. 1-5). Dartnell's Web site customerserviceweek.com
offers free tips and games, as well ideas for the celebration.

   In addition, Dartnell has launched new resources to guide customer
service departments to increase quality, efficiency and customer
satisfaction, including: The Effective Customer Service Manager
newsletter, the Customer Service Manager's Idea-A-Day Guide(R) and 10
Solutions to Common Customer Complaints.

Company:  Datascout Software Inc
Booth: 1375
Contact:  Phyllis M. Weldon
Phone: [phone] ext. 13
E-mail: [e-mail]
Web: www.datascoutsoftware.com

   DataScout Software, Inc., offers innovative interactive voice
response (IVR) software. DataScout markets IVRQuest (tm) to
pharmaceutical and clinical research industries; however, DataScout
recognizes IVRQuest (tm) will benefit other industries requiring
interactive voice and web response. IVRQuest (tm) provides
organizations the ability to configure and implement secure and
reliable IVR for global customer management and call center
applications. Your multilingual customers interact with IVRQuest (tm)
either via touchtone telephone or web browser. IVRQuest (tm) provides
real-time data access and electronic data capture for customer
requests and inquiries. With IVRQuest (tm) information is distributed
via facsimile, telephone, email, pager, web or wireless device.

Company:  Edify Corporation
Booth:  852
Contact:  Dilip Vyas
Senior Product Manager
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.edify.com

   Edify develops customer interaction solutions for all customer
contact channels. Enterprises worldwide use Edify's proven, open
platform to integrate and manage their customers' natural choice of
web, voice, wireless and e-mail communications, strengthening customer
relationships and enterprise profitability.

Company: Envision Telephony
Booth: 1313
Contact: Diane Williams
Phone: [phone]
E-mail: [e-mail]
Web: www.click2coach.com

   Envision Telephony develops software solutions for customer
contact centers. Focused on addressing the critical need for ensuring
successful interactions between customers and agents, Envision
Telephony has introduced Click2CoachTM, a complete solution for
developing effective, well-trained agents with eLearning, quality
monitoring and motivational tools. Envision Telephony is a privately
held company based in Seattle. Its products serve some of the world's
most customer-focused companies, including First Union, Holland
America, Nordstrom and Getty Images.

Company:  eOn Communications
Booth:  549
Contact:  Heather Pitts
Phone:  [phone] ext. 2879
E-mail:  [e-mail]
Web:  www.eoncommunications.com

   eOn Communications is a leading provider of unified voice, e-mail
and Web-based communications systems and software for customer contact
centers and general business applications. eOn helps enterprises
communicate more effectively with customers, convert inquiries into
sales, and increase customer satisfaction and loyalty.

   eOn's eQueue, Multi-Media Contact Center Solution offers a
comprehensive and unified solution for customer interaction
management. The universal or single queue approach enables contact
centers to more efficiently interact with their customers regardless
of the media. The eQueue applications include multi-media routing of
all interaction types with robust ACD functionality, complete
telephony capability, email, Web chat and Web collaboration,
integrated voice response, voice mail with unified messaging, fax
messaging, quality assurance recording and a complete range of desktop
devices and applications.

Company Name:  ePredix
Booth Number:  351
Contacts:  Jana Fallon & Heidi Shaw
Phone:  [phone]
E-mail:  [e-mail] & [e-mail]
Web:  www.epredix.com

   ePredix combines years of statistically significant, proprietary
content, and a powerful web-based technology engine to provide clients
with the capability to generate customized questions, screen
applicants in real time, select, and ultimately hire candidates that
will maximize shareholder value for the firm. Personality and ability
assessments designed for the Internet that are proven to predict
on-the-job performance. It is easy to assess applicants as soon as
they apply online. The Company's solutions, available for entry-level
jobs through executives, enable client companies and recruiters to
link and individual hired to actual future job performance.

Company: E-talk Corporation
Booth: 1132
Contact: Yvonne Powell
Phone:  [phone]
E-mail: [e-mail]
Web: www.e-talkcorp.com

   Formerly Teknekron Infoswitch, e-talk Corporation (Irving, Texas)
is the global leader in monitoring and performance management
technologies for building stronger customer relationships. Formed in
1983, e-talk has extensive experience in helping customer contact
centers achieve the highest levels of customer service quality. Our
quality software has launched companies such as AT&T Wireless, Blue
Cross and Blue Shield, Prudential, and GE to award-winning status.
e-talk has a national support and training organization for monitoring
and recording systems and a consultant certification program that
ensures e-talk customers get maximum value for their technology
investment.

Company:  eTelecare International
Booth:  1066
Contact:  Natalie Fischer
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.etelecare.com

   eTelecare International is a full-service outsourced contact
center company dedicated to providing superior value to our clients.
Our global business model takes the experience of the United States
and leverages the cost and quality advantages of the Philippines to
provide superior quality at a lower price. This model allows us to
consistently exceed our clients' expectations by being more that just
a typical outsourcer providing a product; instead, we provide
solutions. Some solutions rely on the latest technology, others rely
on traditional call center performance management, and others rely on
highly skilled consulting personnel. eTelecare has the solution for
all our clients' needs.

Company:  Extraprise
Booth:     1075
Contact:  Anne Potts
Phone:  [phone]
E-mail: [e-mail]
Web:  www.extraprise.com

   Extraprise is an international technology services firm
specializing in customer relationship management. We combine industry
best practices, proven technology and rigorous systems development
techniques to enable our clients to grow profitably through more
effective customer acquisition, retention and service. We provide a
deep understanding of customers to unify all marketing, sales and
support channels. We have strategic partnerships with Siebel Systems,
E.piphany, Berkeley Enterprise Partners, Cisco, IBM, OnDemand,
PeopleSupport, and Vignette. We are headquartered in Boston, and have
offices in London, San Francisco, Amsterdam, New York, Chicago,
Dallas, Paris, and Stockholm. Our client base spans major markets
including Financial Services, High Technology, Telecommunications, and
Consumer Goods, along with many others.

Company: Eyretel Inc.
Booth:  1201
Contact:  Angela Peters
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.eyretel.com

   Eyretel, a global provider of voice and data recording and
analysis solutions for customer interaction centers, delivers reliable
recording and speedy retrieval of customer contacts and provides tools
to help contact center management improve the quality of the customer
experience through recording, monitoring, and analyzing customer
interactions. By recording all the interactions between contact center
and customers, companies can base management decisions on a unified
view of each customer's contact with the organization. Eyretel's
technology supports the whole range of media, including voice, VoIP,
e-mail, web chat, and web-assisted browsing for successful capture and
analysis of simultaneous voice and data.

Company: Frogjazz
Contact: Jay Elshaug
Phone: [phone] ext. 118
E-mail: [e-mail]
Web: www.Frogjazz.com

   The FrogJazz TeleWeb solution combines the human touch of the call
center with the convenience of the web. Utilizing FrogPad(sm) and
FrogDial(sm) companies can provide an ideal interface for next
generation voice-enabled eCommerce.


   Website channel integration is simplified utilizing the FrogPad
editor. Featuring a drag-and-drop user interface allowing contact
center managers to develop and maintain an interactive 'Contact Us'
page without HTML programming skills or IT department help. FrogPad
fully integrates customer communications via phone, email and the web.

   The FrogDial Call-Me-Now button, delivers customer- and
transaction-specific information to the CSR's desktop.

Company: Genesys
Booth: 625
Contact: Debbie Tremblay
Phone: [phone]
E-mail: [e-mail]
Web: www.genesyslab.com

   Genesys Telecommunications Laboratories, Inc., an independent
wholly owned subsidiary of Alcatel (NYSE: ALA, Paris: CGEP.PA), is the
leading provider of universal queue contact center solutions for
complete customer relationship management. Genesys offers an
integrated suite of open, infrastructure-independent solutions that
manage interactions across all media types, networks and applications.
Headquartered in San Francisco, Genesys has served Global 2000
enterprises and major telecommunications carriers and service
providers worldwide for more than for 10 years. Today, Genesys has
offices around the world and maintains a global network of strategic
partners, including BroadVision, IBM Global Services, Alcatel, SAP,
Siebel Systems and Siemens. Visit www.genesyslab.com or call
1-888-GENESYS (in the U.S.) for more information.

Company: Gift Certificate Center, a Hallmark company
Booth: 1421
Contact: Michelle Hanson
Phone: [phone]
E-mail: [e-mail]
Web: www.PremiereChoiceAward.com

   For call center managers interested in the best way to recognize
employees, the Premiere Choice Award is the ultimate gift certificate
product. When you give a Premiere Choice Award, the recipient gets to
choose a gift certificate from more than 400 merchants. When your
reward goes toward something the recipient truly values, you've
generated a lasting memory of the reward and its value. Plus, using
the Premiere Choice Award is fast and simple for both you and the
recipient. Give them a memory with the best recognition tool, the
Premiere Choice Award. From the Gift Certificate Center, a Hallmark
company.

Company:  GMT Corp
Booth:   1225
Contact:  Ed Starke
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.gmtcorp.com

   GMT Planet is workforce management software for multi-media and
traditional call centers. The Jupiter Edition is quite possibly the
industry's easiest-to-use, full-featured workforce management (WFM)
software, with setup and training time reduced to approximately 1/3
that required by competing systems. Jupiter forecasts multiple entry
point volumes then writes schedules to meet service goals while
containing labor costs. Jupiter's "what-if" modeling feature helps
make cost-saving WFM decisions before instituting changes. Features
include web interface, real-time adherence, employee time center,
costing/budgeting analysis, intraday management, One-Click-Sick
skill-based scheduling, off-phone-time scheduling, and
vacation/meeting planners. Jupiter sells for approximately half the
cost of competing systems.

Company: Gryphon Networks
Booth: 1264
Contact: Sean Kevelighan
Phone: [phone]
E-mail: [e-mail]
Web: www.gryphonnetworks.com

   Gryphon Networks is the leader in automated privacy compliance
solutions for business. Gryphon Networks' proprietary technology
provides all telemarketers with immediate compliance to Do-Not-Call
and call curfew laws at every level - state, federal, FCC (Federal
Communications Commission), NASD (National Association of Securities
Dealers), and SEC (Securities Exchange Commission). The turnkey,
network-based technology protects any business using telemarketing as
a selling agent including, financial services, insurance, and
telecommunications. Telemarketers can make the right call, at the
right time, to the right people, while improving productivity, and
preventing costly fines, penalties and negative PR.

Company: iBasis, Inc.
Booth: 1365
Contact: Ann Marie Cryer
Phone: [phone]
E-mail: [e-mail]
Web:  www.ibasis.net

   Company Profile Founded in 1996, iBasis is the leader in advanced
Internet-based voice communications. iBasis delivers toll-quality
international voice services and provides the infrastructure for
hosted communications solutions, including speech-enabled content for
call centers, e-commerce and customer service applications. The
company's customers include many of the largest enterprises and
carriers in the world. iBasis' enhanced service solutions include
SpeechPort a customizable ASP environment for call center, sales
confirmation and Rapid Reach Direct customer relationship management
solutions. iBasis also offers VoCore messaging and IP CallCard
services. The iBasis Network is the largest international Cisco
Powered Network for Internet Telephony with 550 points of presence in
more than 65 countries.

Company:  IEX, a Tekelec company
Booth:  1100
Contact: Farrah Corley
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.iex.com

   IEX Corporation, a leading provider of contact center management
solutions founded in 1988, is known for delivering technologically
advanced products that are easy to implement and use. Contact centers
worldwide, both single and multi-site, rely on IEX solutions to
improve productivity while lowering operating costs.

   TotalView Workforce Management increases agent productivity and
improves morale with a comprehensive set of tools for forecasting,
scheduling and personnel management in traditional, skills-based and
multimedia contact centers. TotalNet Call Routing saves money and
enhances the customer experience through intelligent, pre-answer
routing of customers before they reach the contact center. For more
information visit http://www.iex.com.

Company: Incoming Calls Management Institute (ICMI)
Booth: 1409
Contact: Linda Harden
Phone: [phone] ext. 635
E-mail: [e-mail]
Web: www.incoming.com

   Incoming Calls Management Institute (ICMI) offers the most
comprehensive training programs and educational resources available
for professionals in the customer contact environment. ICMI's award
winning educational services have won the confidence of thousands of
organizations, both large and small. ICMI's successful track record
stems from its longevity in working with call centers and active
involvement in the evolution of the customer contact industry. ICMI,
based in Annapolis, MD, is an independent firm and is not associated
with, owned or subsidized by any industry supplier. ICMI's only source
of funding is from those who use its services.

Company: iNOVA Corporation
Booth: 1167
Contact: Frank Ortiz
Phone:  [phone] ext. 133
E-mail: [e-mail]
Web: www.inovacorp.com

   Deliver the right information to the right people in real-time
with LightLink(tm) from iNOVA Corporation. LightLink combines powerful
data capture and display capabilities with advanced scheduling and
messaging in a solution that is distinguished for its flexibility,
scalability, ease of use, and ease of integration. LightLink supports
an extensive list of data interfaces allowing customers to monitor
sources including ACD, CTI, workforce management, predictive dialers,
help desk systems, SNMP, XML/HTML, and ODBC. Data coming off of these
sources is filtered and analyzed based on customer defined business
rules, then delivered to any combination of output devices including
LightLink LED wallboards, PC desktops, VGA displays, email, wireless
devices, and ODBC databases for storage and reporting.

Company: Interactive Intelligence Inc.
Booth:  501
Contact:  Christine Holley
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.ININ.com

   Interactive Intelligence Inc. (NASDAQ: ININ), a global developer
of interaction management software, will launch the latest release of
its e-mail and web auto response product, e-FAQ(tm) version 2.1, at
ICCM 2001.

   e-FAQ, first released in 1999 and winner of Call Center Magazine's
Best Call Center Products of 2000, improves customer service by
turning static FAQs into interactive FAQs and automating e-mail and
web responses. e-FAQ is ideal for organizations of all sizes, offering
a simple alternative to expensive and complex knowledge management
products.

   The new version of e-FAQ adds to the already comprehensive feature
set of its predecessor, with enhancements such as:

-- Feedback support for improved question/answer matching

-- Language-neutral support

-- Boolean search support

-- Seamless integration with Interactive Intelligence's Customer
Interaction Center(tm) (CIC)

-- And much more

   e-FAQ 2.1 will be demonstrated live at ICCM 2001 and is generally
available through Interactive Intelligence's global reseller channel.

Company: Interactive Quality Services
Booth: 1155
Contact: Gregg Williams
Phone: [phone]
E-mail: [e-mail]
Web: www.iq-services.com

   Interactive Quality Services, Inc. (IQS) supports the growing
demand for quality assurance and reliable performance in
Computer-Telephone Integration (CTI) and E-Commerce systems used in
call center and customer service applications. IQS expertise includes
professional services and testing of call routing, IVR applications,
CT Servers, Web Servers, Screen Pop, Host and DB system interaction.
IQS is dedicated to supporting our customers in developing and
implementing affordable quality assurance and testing programs that
ensure systems work before and after they are put into production with
your customers.

Company: International Customer Service Association (ICSA)
Booth: 1465
Contact: Robyn Goldstein
Phone: [phone]
E-mail: [e-mail]
Web: www.icsa.com

   ICSA is dedicated to promoting the development and awareness of
the customer service profession through networking, education and
research. Organized in 1981 by a group of 59 customer service
management professionals, today's ICSA has come a long way! Globally,
our membership tops 3,400 and we offer a full range of programs, from
an annual conference and the publication of surveys and member
research studies, to our Web site at www.icsa.com and out quarterly
magazine At Your Service.

   ICSA provides its members with a forum for sharing knowledge and
experience, searching for solutions and networking with other customer
service management professionals.

Company:  IntraNext Systems, Inc.
Phone:  [phone]
Web:  www.nextsys.com

   IntraNext Systems, located in Englewood, Colorado, is at the
forefront of providing industry-wide CTI solutions based on open
architecture and compatible with the major telephone systems.
IntraNext provides both custom and commercially available CTI
solutions and specializes in multi-call center environments.

   IntraNext solutions improve customer service capabilities, reduce
costs, and increase customer value for medium-to-large (200 agents or
more) customer service centers. With more than 15,000 agents currently
using Intranext solutions, Intranext is a clear leader in
field-proven, fully integrated CTI applications for customer service
center environments.

Company: InVision Software AG
Booth: 1081
Contact: Elena Neumann
Phone: [phone]
E-mail: [e-mail]
Web: www.InisionOnline.com

   Founded in 1995, InVision Software AG is a high level supplier of
needs-oriented Workforce Management solutions. Being the German market
leader in the multimedia customer interaction center sector, InVision
develops and markets the InVision Staff Planning System (SPS)
globally. SPS is a modular solution, supporting all steps of workforce
management: requirement and capacity forecasting, shift and operation
planning, monitoring and reporting functions and also agent
integration into the planning process. As a full-service provider,
InVision offers project-related services including consulting,
training and support. InVision Software's customer base comprises
companies in the financial services, energy supply, telecommunications
and commercial industries.

Company: KANA
Booth: 1452
Contact: Marie Dageville
Phone: [phone]
E-mail: [e-mail]
Web: www.kana.com

   KANA provides software solutions to the largest businesses in the
world, helping them to better service, market to, and understand their
customers. Specifically, we help bring intelligence and automation to
your service and marketing operations to better manage your customer
and partner relationships.

   KANA provides the only suite of web-architected J2EE and COM
applications designed to scale and adapt with your business as it
grows. KANA's e-business applications uniquely enable your customers
to do business with you when, where and how they want, whether that
means web contact, web collaboration, e-mail, or telephone. We make it
possible to increase interactions and improve customer experiences
while decreasing costs in Contact Centers and Marketing departments.

Company:  LIMRA International
Booth:  974
Contact:  Kathy Reid
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.limra.com/selection

   ExSel, LIMRA's new online job application and employment testing
system, can help your call centers hire the best service and sales
representatives. ExSel features CultureFit (winner of an ICCM 2000
Best-of-Show award), which cuts turnover by assessing each applicant's
compatibility with your call center's unique work environment -- low
scorers have only a 10% chance of staying on the job through their
first year, while high scorers have an 80% chance! Learn what
thousands of managers around the world already know: LIMRA can help.

Company: Mercom Systems
Booth: 1406
Contact: Bob Jagendorf
Phone: [phone] ext. 101
E-mail: [e-mail]
Web: www.mercom.com

   Mercom Systems, a leading developer of advanced Windows NT-based
multi-media recording solutions, offers high-density digital telephony
recording for a wide range of industries including call centers,
government agencies, utilities, and financial markets. Mercom's
flagship product, Audiolog computer telephony voice recording server,
offers an open-architecture solution incorporating the power of
Windows NT, industry-standard hardware, and software methodologies to
ensure: recording accuracy and clarity, maximum reliability, ease and
speed of retrieval, outstanding security, network-centric
architecture, cost-efficiency and a path for the evolution and
enhancement of features. Audiolog is marketed worldwide through a
network of highly skilled OEMs, distributors, and value-added
resellers.

Company: Merlynet Communication Systems.
Booth: 1450
Contact: Eyal Manger
Phone: [phone]
E-mail: [e-mail]
Web:  www.merlynet.com

   Merlynet is a leading provider of comprehensive Web-Enabled Live
Customer Interaction solutions for Contact Centers and Telcos. Our
solutions enable existing Contact Centers to connect to the Web
seamlessly and efficiently through a variety of simultaneous Live
Interaction channels: VoIP Call-Through, Call-Back, Live Video,
Co-Browsing and Live Chat.

   Merlynet solutions work with and protect investment in existing
ACD, CTI, IVR, customer databases, and screen pop scripts - and
support flexible Live Interactive Contact and Live Web Telemarketing
campaigns.

   Click4Contact has just been selected by Call Center Magazine (July
edition) as best product and awarded Click4Contct as "Best of Show"
during the last CallCenter Demo and Expo show.

Company:  Mitel Networks

   Mitel Networks views voice as the most natural human interface and
the most important strategic business communications tool. As a leader
in IP telephony solutions, our unique Data Integrated Voice
Applications architecture provides the foundation for VoIP servers,
applications, and wireless solutions that deliver the true value of
VoIP: ubiquitous access, converged network efficiencies, and strategic
new IP-enabled voice and multimedia applications.

Company:  NEC America, Inc.
Booth: 937
Phone: 1-800-TEAMNEC
Web: www.cng.nec.com

NEC America, Inc., a subsidiary of NEC Corporation, develops and
manufactures highly reliable communications equipment and systems.

   NEC America's Corporate Networks Group, with its CCDesign strategy,
supplies customer care solutions that address the design and
deployment of next-generation customer contact centers and provide
contact center excellence at every size and degree of application.

   CCDesign applications are based on NEC PBX platforms and include
contact center routing, management information system applications,
supervisor and agent applications, and others designed to enhance
customer service. Other integrated capabilities include networked
contact center applications, e-mail integration, workforce management
and digital call logging.

Company: NICE Systems
Booth: 725
Contact: Inside Sales
Phone: [phone]
E-mail: [e-mail]
Web: www.nice.com

   With over 3,500 customers at 8,500 sites in 70 countries, NICE
Systems' Customer Experience Management (CEM) division develops
digital recording and software solutions enabling customer interaction
centers to capture, evaluate, analyze and improve the customer
experience in a wide range of multi-media communications. These
include voice, voice-over Internet protocol (VoIP), e-mail and Web
interactions. CEM solutions enable the enterprise to build lasting
customer loyalty and brand recognition by providing tools to listen
and respond to customer needs. NICE CEM solutions bring the true
decision-makers of an organization closer to customers and empower
agents to become key assets in the business value chain.

Company: PeopleSoft Inc.
Booth: 601
Contact: Leslie Johnson
Phone: [phone]
E-mail: [e-mail]
Web: www.peoplesoft.com

   PeopleSoft 8 CRM, introduced in June, 2001, is a breakthrough,
next generation solution that drives dramatic business benefits. It
provides universal access from any web device, anywhere in the world,
at any time, and dramatically improves an organization's bottom line
performance by reducing costs in deployment, maintenance and training.
PeopleSoft 8 CRM is the only solution with embedded analytics,
enabling managers to make faster, more informed decisions. PeopleSoft
8 CRM also offers the most open platform in the industry for seamless
integration of enterprise data and business processes. It connects
marketing, sales, and customer service to supply chain, financials and
human capital management systems.

Company: Performix Technologies
Booth: 437
Contact: Tara Faulkner
Phone: [phone]
E-mail: [e-mail]
Web: www.performixtechnologies.com

   Performix Technologies provides software that increases the
profitability of contact centers by improving the business performance
of employees within the enterprise. Performix's latest software,
Emvolve Performance Manager, is the only enterprise software solution
designed to drive bottom-line improvement by increasing the value of
the customer relationship through improved employee performance.
Emvolve breaks down high-level business objectives to individual, team
or departmental goals and integrates these with all aspects of an
employee's activity. This information is then fed back through an
integration engine; from CEO to agent level, and accessible via an
individual's desktop.

Company: Pro Tech Communications, Inc.
Booth:  1270
Contact: David Lloyd
Phone: [phone] ext. 203
E-mail:  [e-mail]
Web:  www.protechcom.com

   Pro Tech Communications, Inc. (OTCB:PCTU) is a provider of
proprietary products and telemarketing services for call centers and
small to large businesses. Started in the early 1990's by the former
founder and CEO of Plantronics & ACS Wireless, Pro Tech has focused
high growth initiatives in the call center market. The company is
comprised of three business units: Headset Products, Call Center
Operations, and Telecommunication System Integration. We have a team
of experts ready to serve your communication needs.

Company: PSI - Call Center Selection Tests
Booth: 1043
Contact: Stephanie Jackson
Phone:  [phone]
E-mail: [e-mail]
Web: www.PSIonline.com

   PSI's Call Center Tests will identify job applicants who will be
the most effective "faces and voices" of your business. These powerful
predictors of job performance assess service attitude,
decision-making, problem solving, conscientiousness, and more.
Supported by extensive research, our tests are being used successfully
at call centers across the country. Products:

Basic Skills Tests

--       VERBAL ABILITY
--       NUMERICAL ABILITY
--       REASONING
--       PERCEPTUAL ABILITY

ViewPoint(tm) - Attitude Assessment for Successful Hiring
Decisions

--       SERVICE ATTITUDE
--       CONSCIENTIOUSNESS
--       TRUSTWORTHINESS
--       MANAGING WORK PRESSURE
--       GETTING ALONG WITH OTHERS

Company:  Question Mark Corporation
Booth:  1457
Contact:  Eric Shepherd
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.questionmark.com

   Question Mark has been producing testing and assessment software
since 1988, enabling educators and trainers to write, administer and
report on tests and surveys securely using individual PCs, local
networks, the Internet, and intranets. The company is actively
involved with the IMS Global Learning Consortium and supports open
standards. Question Mark's easy-to-use authoring tool allows you to
import and build powerful questions and assessments quickly. Secure
delivery and powerful reports with a variety of reporting systems
provide accurate results where and when you need them. Businesses,
governments, schools, colleges, and universities in more than 45
countries use Question Mark software.

Company: Qwiz, Inc.
Booth: 1331
Contact:  Natalie Lim
Phone: [phone]
E-mail: [e-mail]
Web: www.qwiz.com

   As an innovator with an unequaled track record, the Qwiz name has
become synonymous with "complete solutions" in pre-employment
competency assessments and training needs analysis. Qwiz products form
a comprehensive family - covering Call Center, Business Skills,
Technical Skills, Software Skills, and Attitude Surveys. Qwiz products
verify if candidates can indeed do what they say they can do. They
save time and money by speeding up the hiring process and avoiding
costly hiring mistakes. They are developed to be interactive,
realistic, and objective. They also provide a strong, impartial basis
for ongoing internal selections, skills development initiatives and
training.

Company: RMH Teleservices
Booth: 269
Contact: Lisa Stoshak
Phone: [phone]
E-mail: [e-mail]
Web: www.rmht.com

   Founded in 1983, RMH Teleservices has steadily grown to become the
highest quality, most innovative and committed provider of outsourced
customer relationship management services. RMH delivers lower costs,
increased operational efficiency, significant quality improvements,
greater R.O.I., and improved customer experience by providing the
highest quality outsourced customer relationship management in the
teleservices industry. Vertical markets served include insurance,
financial, healthcare, telecommunications, retail, e-commerce, and
utilities to name a few.

Company: Robotel
Booth: 975
Contact: Andre Daveluy
E-mail:  [e-mail]

   For over 15 years, Robotel has carved itself a global expertise in
the design of distributed switching technology system that improve the
efficiency of computer-based learning environment.

   Robotel just launched the first "REAL" Real-time Voice & Data
Monitoring system for Contact Centers. SmartContact Center is a unique
productivity tool designed to make operations more efficient through
real-time supervisor/agent interactivity. Imagine having a single team
leader supporting up 30 agents, reducing personnel costs, accelerating
the training cycle for new agents, a REAL ROI and much more... Can you
afford not to come visit us? For information: 1 [phone].

Company: SBC Call Center Solutions
Booth: 709
Contact: Naomi J. Kotek
Phone: [phone]
E-mail: [e-mail]

   SBC Call Center Solutions, is a distributor of call center
technology, a professional services provider, and a systems integrator
for comprehensive call center solutions. SBC's focus is building world
class call centers, delivered through an industry-leading team of
experienced consultants and partners of call center technologies and
services. Technology offerings include: automatic call distributors,
intelligent routing applications, interactive voice response systems,
digital recording systems, workforce management software, predictive
dialers, and web enabled technologies. Professional services include:
systems integration, staffing, tele-services, operations and
technology consulting, strategic location planning and training. SBC
designs, implements and supports solutions that address people,
process and technology.

Company: Simtrex Corporation
Booth: 1047
Contact: Mollie Evans
Phone: [phone]
E-mail:  [e-mail]
Web:  www.simtrex.com

   StarTrainer is a complete simulation training solution from
Simtrex, the leader in simulation training. StarTrainer builds agent
skills without risking valuable customer relationships. Agents can
practice every aspect of application usage and customer
interactions -- calls, web chat, email, etc. -- in an environment that
teaches them how to listen, think, talk and type simultaneously.

   Simtrex simulation technology provides realistic,
voice-interactive training solutions that turn knowledge into
experience. This is achieved by allowing the trainee to combine the
knowledge they have gained in the classroom with the skills they will
need in order to successfully handle customer calls, while
concurrently increasing the agent's productivity and proficiency
levels.

Company: SpeechWorks International, Inc.
Booth: 251
Contact: Marie Ruzzo
Phone: [phone]
E-mail: [e-mail]
Web:  www.speechworks.com

   Organizations worldwide rely on SpeechWorks (NASDAQ: SPWX) to
delight their callers and provide them with a new level of service
over the phone. Complementing the self-service model of e-business,
SpeechWorks speech solutions let customers direct their calls, obtain
information and complete transactions automatically, simply by
speaking naturally over any phone, anytime.

   SpeechWorks customers include some of the world's most
sophisticated customer service innovators such as Amtrak, FedEx and
United Airlines. The Company offers the SpeechWorks Here Guarantee,
the industry's only program that includes a money-back guarantee.
SpeechWorks strategic partners include over 100 leading corporations
around the world.

   SpeechWorks is headquartered in Boston, Massachusetts and has
offices around the world. For additional information, call
617.428.4444 or visit http://www.speechworks.com.

Company:  Stevens Communications
Booth:  456
Contact:  Jennifer Zagorski
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.stevenscom.com

   Stevens has provided leading-edge solutions and services to
Contact Centers throughout North America since 1987. As a systems
integrator, Stevens' Interactions Management and CRM solutions improve
Contact Center profitability through enhanced performance and
operating efficiencies. The Stevens Certified Solutions Suite helps
orchestrate our clients' use of all communication media, their
knowledge base and business intelligence to optimize both internal and
customer interactions. This Suite includes Workforce Management,
Enterprise Learning, Interactions Management, and Consulting.
   Awards and industry recognition include: 2001 and 2000 Sm@rt
Partner's Smart 100 Companies Award; Nice Systems' Partner of the
Millennium; Interactive Intelligence's Conquest Award 2000 and Pace
Setter Award 2000; and Blue Pumpkin's Channel Partner of the Year 1999
and 2000.

Company:  SYMON Communications, Inc.
Booth:  1301
Contact:  Steve Verboom
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.symon.com

   SYMON is a leading provider of comprehensive visual alerting
solutions with products installed in over 2,000 call centers, help
desks, and data centers. SYMON allows monitoring of practically any
platform or system and output to the widest variety of LED displays,
panels, Windows workstations, pagers, XVGA/TV monitors, and
Intranet/Internet pages. SYMON's new Historian software provides
unprecedented control of data while unifying contact center reports.
Historian allows users to customize reports to their specific business
needs by collecting real-time data and merging it into a single
reporting tool. Through adherence to industry standards and
maintaining an open architecture, Historian is poised for easy
integration and full scalability.

Company:  TARGUSinfo
Booth: 1125
Contact:  Kimberly Ho Schoelen
Phone:  [phone]
E-mail:    [e-mail]
Web:  www.targusinfo.com

   TARGUSinfo offers real-time solutions--on the incoming 10-digit
telephone number--help inbound contact centers more productively and
profitably process customer and prospect transactions. Through
patented processes, we link virtually every household and business
telephone number in the US with information including a name, postal
address, predictive consumer behavior scores, and risk management and
store locator information.

   Companies that benefit from TARGUSinfo Real Time Intelligence
include those in the retail, catalog, e-commerce, financial services,
consumer services, consumer packaged goods, telecommunications,
pharmaceutical, travel and entertainment, cable and satellite,
consumer appliance manufacturing, and transportation industries, as
well as public sector agencies.

Company:  Technology Marketing Corporation
Booth:  1474
Contact: Liz Gulker
Phone: [phone]
E-mail: [e-mail]
Web: www.tmcnet.com

   TMC is a full-service media company covering the communications
industry. With magazines, conferences and tradeshows, e-newsletters,
and an information portal, TMC delivers up to the minute industry news
and product reviews. TMC publishes CUSTOMER INTER@CTION Solutions,
Communications SOLUTIONS (formerly CTI), INTERNET TELEPHONY, and
Communications ASP magazines. TMCnet.com publishes 25 topical
e-newsletters. In-depth education coupled with the respected product
reviews of TMC Labs set TMC publications apart from the competition.
TMCnet.com produces the online version of the magazines and is
available on the wireless web. All TMC publications and TMCnet.com are
BPA audited.

Company:  TeleDevelopment Services, Inc.
Booth: 1077
Contact:  Richard A. Loeb
Phone:  [phone]
E-mail:  [e-mail]
Web:   www.teledevelopment.com

   TeleDevelopment Services, Inc. (TDS) is a leading consulting,
training, and executive search firm to the contact center industry. We
offer a full array of call center consulting for start-ups or existing
operations. TDS also offers training solutions and outsourced program
and project management.

   We are the industry leader in the recruitment and placement of
qualified candidates for all Contact Center Management positions. Our
dedicated Placement Consultants and Research staff has extensive human
resource and call center experience. We provide both retained and
contingency searches with guaranteed results.

Company: Telephony@Work
Booth: 1053
Contact: Gail Margulies
Phone: [phone]
E-mail: [e-mail]
Web:  www.telephonyatwork.com/

   Telephony@Work's CallCenter@nywhere is a comprehensive,
award-winning contact center platform that applies skills-based
routing to every medium (phone, fax and Internet)- all in a single
engine that allows agents to handle multiple media from a single,
blended seat. Key differentiators include the comprehensiveness of its
capabilities and a patented hot-backup architecture that provides
uninterrupted service even if individual servers hosting live
communications go down- a level of fault tolerance that resulted in
the industry's first 'perfect score' for reliability in a September
2000 report by The PELORUS Group. It's the only platform in the
industry with parameter-based configuration and same-day integration
utilities, which means contact centers have the comfort of running
flexible commercial software common to all Telephony@Work clients
rather than 'one-off' designs that are more difficult and expensive to
implement, maintain and upgrade.

Company: Telera Inc.
Booth:  953 (Qwest Partner Pavilion)
Contact: Telera Marketing
Phone: [phone]
E-mail: [e-mail]
Web: www.telera.com

   Telera's vision of combining the innovation and flexibility of the
Internet with the convenience and reliability of the telephone is
transforming the way businesses and their callers interact. It's all
about our technology - a carrier-class, turnkey software platform that
service providers use to offer the value of Web-driven telephony
business applications to their enterprise customers - providing a more
personalized and interactive caller experience.

Company: Telerx
Booth: 966
Contact:  Ron Abel
Phone:  1-800-2Telerx or 215-347-5700
E-mail:  [e-mail]
Web:  www.telerx.com

   Telerx, recognized as a "Top 50 Inbound Service Bureau" by
CUSTOMER INTER@CTION SOLUTIONS Magazine, is a teleservices bureau that
specializes in call center solutions for customer care. Our dedicated
teams of highly trained customer service representatives help major
national companies interact with their customers via toll-free
numbers, mail and the Internet. All of our programs are tailored at
helping these companies grow by satisfying customers' needs, nurturing
long-term relationships, and fostering loyalty.

   AREAS OF SPECIALIZATION: Customer Service, Consumer Affairs, Tier
1 Help Desk, Inbound Sales, Billing Inquires, and Media Response for
the Consumer Products, Healthcare/Pharmaceutical, Utility,
Communications, Hi-Tech, and Retail markets.

Company:  Teloquent
Booth: 349
Contact: Chip Underhill
Phone:  1-888-TELOQUENT
E-mail: [e-mail]
Web: www.teloquent.com

   Teloquent is the only company that cost-effectively and rapidly
deploys a platform for customer interaction centers and provides
professional services to enable any size company to maximize sales,
service and customer loyalty. Teloquent enables superior customer
service, integrating multi-site, multi-vendor and multi-channel
resources. With over 500 corporate and governmental installations,
Teloquent is proven to deliver immediate, live support via phone,
e-mail, chat, callback, and page push. Teloquent technology is
platform-neutral to leverage legacy systems, integrates with CRM
applications, and is scalable with J2EE architecture. Rapidly
implemented, Teloquent strengths include skills-based routing,
browser-based management and administration and a unified
multi-channel queue.

Company:  Teltone Corporation
Booth: 512
Contact:  Cindy Anderson
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.officelink2000.com

   Teltone's award-winning OfficeLink suite provides seamless remote
access to your corporate telephone system. Used by remote call center
agents, mobile executives, knowledge workers, road warriors, field
service engineers, and branch offices, OfficeLink products are
flexible, robust, and highly scalable.
   OfficeLink 1000 is a client/server application designed for any
PBX or switch environment. OfficeLink 2000 provides phone-intensive
remote workers with all the features of their Ayava, Nortel, Siemens,
or NEC ACD and digital phone. All OfficeLink 1000 and 2000 features
are provided in a Windows-based, customizable softphone. OfficeLink I
enables remote users to access their corporate switch using only an
analog or cellular telephone.

Company:  Voice Print International
Booth: 1174 and 1176
Contact:  Sue Bell
Phone:  [phone]
E-mail: [e-mail]
Web:  digitalvoicelogging.com

   Voice Print's voice application digitally records calls from
unlimited channels. Non-proprietary hardware, SQL database and Windows
NT/2000 based, reliable, easy-to-use and maintain, upgradeable,
fault-tolerant.

   Voice Print's new screen application continuously captures
electronic fax, e-mail and web communication to supplement traditional
call information for total integrity. Industry's lowest impact on
LAN/WAN, allows highest number of concurrent recording sessions.

   Voice Print's new QA application combines inputs from the voice
and screen capture applications to allow for total reconstruction of
customer experience. Evaluate employee performance and effectiveness
of sales and service tools.

   Sold and implemented separately, each seamlessly integrates with
the next.

Company:  Washington State
Booth:  1074
Contact:  Katy Stansifer
Phone:  [phone]
E-mail:  [e-mail]
Web:  www.clallam.org

   Washington State offers a business-friendly environment, a
talented and motivated workforce and an exceptional quality of life.
New and existing manufacturers, research and development firms and
certain high tech companies can benefit from several targeted tax
incentives. Washington's location is unique, equidistant from two
global centers - Tokyo and London. Logistical advantages stack up
whether you are a traveling executive or a manufacturer serving global
markets. Residents of the state of Washington are well educated and
highly skilled. A relatively young and rapidly growing population
provides a labor pool that is highly productive and eager to work.

Company: Witness Systems
Booth: 509
Phone: 1-888-3-WITNESS
E-mail: [e-mail]
Web: www.witness.com

   Witness Systems is a leading provider of business-driven
multimedia recording, performance analysis and electronic learning
management software that enables companies to enhance the quality of
their customer interactions across multiple communications media. Its
common stock is traded on the NASDAQ stock market under the ticker
symbol WITS. Witness Systems' software is designed to enable companies
to optimize their customer relationship management (CRM) initiatives.
As a result, customers are able to generate additional revenue
opportunities, improve profitability, develop customer sales/service
representatives' (CSRs) skill sets, enhance customer retention and
achieve greater customer loyalty.

Company: WorldCom
Booth: 1247
Contact: Mary Rhoads
Phone:  [phone]
E-mail: [e-mail]
Web:  www.worldcom.com

   WorldCom (NASDAQ: WCOM) is a pre-eminent global communications
company for the digital generation, operating in more than 65
countries with 2000 revenues of approximately $19 billion. WorldCom
provides the innovative technologies and services that are the
foundation for business in the 21st century.

   WorldCom's focus on emerging services such as Web Hosting, IP VPNs
and Web Center -- the building blocks of the new economy -- coupled
with its state-of-the-art Internet backbone is helping companies of
all sizes all over the world conduct e-business efficiently and
effectively.

   For more information, visit http://www.worldcom.com/.

Company: YB2
Booth: 925
Contact: Michael O. Wright
Phone:  [phone]
E-mail: [e-mail]
Web: www.watsonfurniture.com

   Specialists in designing and manufacturing stylish, comfortable
and efficient 24/7 ergonomic desking environments for customer service
call centers.

   ADA-compliant products feature sit-to-stand options for increased
user comfort and accessibility. Unique design increases useable
desktop space with smaller footprint. Optional personal comfort
controls. Increased workstation density provides excellent return on
investment. Exclusive hardware, power and data management system
reduces set up, maintenance and upgrade costs.

   All YB2 desking products are available with a complete customer
service package including initial needs assessment, workstation
design, space planning, and installation.