ICCM '99 Exhibitor Profiles A to Z; Conference and Exposition to be held Aug. 30 to Sept. 2 in Chicago; Part 1 of 4.

CHICAGO--(BUSINESS WIRE)--Aug. 27, 1999--

ICCM '99 takes place next week at the Lakeside Center at McCormick Place in Chicago, Aug. 30 through Sept. 3.

Listed below are profiles for companies participating in ICCM. These profiles and additional ICCM exhibitor news will be available at www.tradeshownews.com.

ICCM exhibitor media kits are available online at Virtual Press Office's web site, www.virtualpressoffice.com. -0-

Company:  1-800-FOR-SERVICE
Booth:    348
Contact:  Shari Thompson
Phone:    [phone] or 704-892-0809
E-mail:   [e-mail]
Web:      www.1800FORSERVICE.com

1-800-FOR-SERVICE, "The Flight Simulator" for Incoming Calls, is
a powerful computer-based training system for Customer Service
Representatives (CSRs). 1-800 prepares your CSRs to:

--Shorten handle times --Resolve more calls, "one and done"
--Lower call center costs --Increase customer satisfaction

1-800-FOR-SERVICE engages your CSRs in realistic simulated phone
conversations with customers who call in to place orders, voice
complaints, request information, or ask for help with a problem.
1-800-FOR-SERVICE develops essential interpersonal and problem-solving
skills consistently, quickly, and reliably. CSRs gain a wealth of
experience quickly, without putting your company's valuable customer
relationship at risk.

Company:  Accelerated Payment Systems
Booth:    833
Contact:  Barton Spencer
Phone:    [phone] x5272
E-mail:   [e-mail]
Web:      www.apschecks.com

Accelerated Payment Systems (APS) is the leading provider of
electronic payment options through its APS Questa application. This
application allows for the selection of check, ACH, credit/debit card
or check representment (RCK) options for the transaction based upon
your needs.

APS Questa provides a ubiquitous data entry interface, including
entry of pertinent customer information through thin (Web
browser-compatible), or fat client interfaces via a file created from
another application, or a voice response system.

Company:  AchieveGlobal, Inc.
Booth:    1130
Contact:  Martha Chamberlain
Phone:    [phone] x5390
E-mail:   [e-mail]
Web:      www.achieveglobal.com

AchieveGlobal is the world's leading resource for helping
organizations translate business strategies into business results by
developing the skills and performance of their people. Our time-tested
capabilities--combined with our breadth and depth of call center
experience--make us experts at boosting organizational performance in
call centers across North America and around the world.

Whether yours is an in-house call center, a service bureau, or a
transaction-based or technical support center, we can help you address
challenges, design appropriate solutions and achieve results in areas
such as customer loyalty, leadership, teamwork and tele-sales through
our proven programs, customization options and alternative learning
technologies.

Company:  AlignMark
Booth:    142
Contact:  Susan Hunter
Phone:    [phone]
E-mail:   [e-mail]
Web:      www.alignmark.com

AlignMark, a division of Thomson Learning, provides innovative human
resource products and services designed to assist call centers in
improving productivity, service, performance, and overall bottom line
business results. AlignMark is comprised of four practice areas
including Sourcing & Selection, Learning & Performance Support,
Assessment & Certification, and Performance Management. AlignMark
employs leading-edge technologies to deliver its products and
services, including telephonic IVR systems, software systems, video
and computer-based simulations, CD-ROM, online learning systems, and
web-based technology.

With a sound economy and the resulting tight job market, it is crucial
for organizations to accurately identify the performance potential and
development needs of job applicants, as well as incumbent employees.
At ICCM '99, AlignMark will feature AccuTel, an automated telephonic
IVR system for sourcing and pre-screening job applicants and
AccuVision, a family of assessment tools that employs video-based job
simulations and computerized scoring methodologies to measure
job-relevant skills in a time and cost-effective manner.

Visit booth 142 for more information on AlignMark's comprehensive,
cost-effective, and easily manageable workforce tools and services.

Company:  Alter Group, The
Booth:    1135
Contact:  Barbara Riekse
Phone:    [phone]
E-mail:   [e-mail]

The Alter Group is a national corporate real estate development firm.
Its ReadiDesign offices and CallCore call-center models are a
super-fast, super easy, super-flexible method of delivering
custom-designed office buildings and call centers literally anywhere
in the country. The program's primary advantages are that it shortens
design and development to a maximum of nine months; the guaranteed
up-front price means the client knows the buttom line; and remarkable
ease of planning. Program services include site selection; purchase,
lease, or synthetic lease transaction structures; architecture; and
construciton. ReadiDesign is the first program of its kind within the
development industry.

Company:  Ameritech
Booth#:   1021
Contact:  John Broschka
Phone:    [phone]
E-mail:   [e-mail]
Web:      www.ameritech.com/products/callcenter

Ameritech is a leading provider of a full range of solutions that can
be tailored to our clients' Customer Interaction Strategy with a focus
on evolving Call Center Applications. We analyze and understand
current business operations and design, implement and support
solutions that address people, process and technology. Let us guide
you through the wealth of call center options available today. Stop by
our booth at ICCM '99 or call us today at 1-800-719-5822, ext. 85, to
integrate the latest call center solutions into your business.

Company:  Apropos Technology
Booth:    839
Contact:  Anne Smith
Phone:    [phone] x932
E-mail:   [e-mail]
Web:      www.apropos.com

Apropos Technology is the leading provider of enterprise Total
Interaction Management applications. Apropos' Total Interaction
Management enables call centers to handle all interactions through a
single business rules driven interface. Whether touching customers
through calls, e-mail, the Web, or fax, Apropos' solution can provide
a seamless application that transforms the way agents interact with
customers. Apropos' capabilities include an industry leading Decision
Management system providing the information needed to manage the
center and customer relationships. Apropos' open system works with
existing customer communication systems and native front and back
office business applications.

Company:  Assessment Solutions Incorporated
Booth:    1264
Contact:  Dennis Stevens
Phone:    [phone]
E-mail:   [e-mail]
Web:      www.asisolutions.com

The fundamental requirements of any business are customers and the
right people to service them. ASI helps clients select, train and
develop those people to meet customers' needs. We provide human
resources solutions that maximize individual and organizational
performance with a focus on "human performance" in call centers.

ASI's Telephone Assessment Program evaluates candidates for telephone
sales and service positions. Remote Training On Demand improves
performance by developing customer service and sales competencies. Our
Performance Measurement program, a third party monitoring solution,
provides objective feedback on how customer calls are handled.

All programs are custom designed to meet specific client requirements
and focus on enhancing productivity and customer satisfaction goals.

Company:  BARD Technologies
Booth:    516
Contact:  Jim Oberhelman
Phone:    [phone]
E-mail:   [e-mail]
Web:      www.bardtech.com

BARD Technologies is the creator of callLAB, the industry's first
complete PC-based call center simulation tool. callLAB's call-by-call
simulation technique permits accurate and simultaneous evaluation of
the interaction of such issues as: staffing, trunking, traffic,
skills-based routing, call blending, network routing, ACD routing, and
IVR/VRU operation. Call center managers can take the guess work out
their call center expansion, consolidation, equipment and staffing
decisions, without jeopardizing current operations.

In addition to providing sales and service of callLAB, BARD
Technologies also offers consulting services.

Company:  BBI Bremen Business International
Booth:    1162
Contact:  Petra Bullwinkel
Phone:    [phone]
E-mail:   [e-mail]
Web:      www.bremen-business.de

At ICCM '99, BBI Bremen Business International, the Investment
Promotion Agency of the German Federal State of Bremen, invites
companies expanding into Europe to learn about the specific advantages
of the call center location Bremen.

BBI's special guest, Hartmut Reinke, Marketing Director of Profi Call
Bremen, will offer first hand information on Bremen from a call center
operator's perspective.

According to BBI, the State of Bremen is well prepared to support
local call centers on their way to becoming multimedia customer
communication centers.

Contact: Petra Bullwinkel at BBI Bremen Business International at
[e-mail].

Company:  BCS Technologies, Inc.
Booth:    731
Contact:  Sarah Cresap
Phone:    [phone]
E-mail:   [e-mail]
Web:      www.bcstechnologies.com

BCS Technologies (BCS) manufactures, installs, and maintains the
DSP2000 stand-alone ACD, with full PBX capabilities. The DSP2000 uses
state-of-the-art components and is designed for modular expansion for
call centers, with as few as 20 agents to as many as 750 or more,
spanning a wide variety of industries and applications. The DSP2000
ACD offers advanced performance capabilities, including complete CTI
applications (PC Phone Control and Screen Pop), skill based routing,
screen sync, intelligent announcements (IAS), custom 3-D real-time
graphic displays, complete custom historical reporting, VoIP Gateway
and web enabled products, and comprehensive routing parameters. BCS
Technologies offers one system with endless solutions.

Company:  Blue Pumpkin Software
Booth:    1236
Contact:  Renee Maler
Phone:    [phone]
E-mail:   [e-mail]
Web:      www.blue-pumpkin.com

Experience Blue Pumpkin Software's award-winning difference. Blue
Pumpkin delivers a family of call forecasting and workforce scheduling
products to increase customer service and productivity in your
business. Our innovative technology creates practical solutions to
ensure that the right people with the right skills are in the right
place at the right time. Our solutions seamlessly integrate with your
existing telecommunications systems for accurate forecasting and
analysis. Advanced technology ensures call center professionals can
rapidly adjust to call center dynamics. Satisfied customers include
ADP, Airborne Express, AT&T, MCI Worldcom, Morgan Stanley Dean Witter,
and Sykes. For more information, visit our website at
www.blue-pumpkin.com, or call us toll-free at [phone].

Company:  CC News/IT Support News
Booth:    1257
Contact:  Alison Harris, Publisher
Phone:    [phone]
E-mail:   [e-mail]
Web:      www.ccnews.com

Come to the CC News booth to receive your free copy of CC News or IT
Support News! CC News is the only newspaper for the Call Center and
Customer Care professionals. CC News features monthly departments on
Inbound Centers, Outbound Centers, Blended Centers, and Call Center
Technology. IT Support News is the only newspaper for IT support
professionals. Sign up for a free subscription for either publication
at the CC News and IT Support News booth.

Company:  CenturyTel Telecommunications, Inc.
Booth:    660
Contact:  Greg Block
Phone:    [phone]
E-mail:   [e-mail]
Web:      www.cticallcenter.com

CenturyTel Telecommunications, Inc. (CTI) has provided operator
services and customer care for 100 years. CTI provides a variety of
services, including: operator services, Third Party Verification
(TPV), customer service, and order entry. CTI is a subsidiary of
CenturyTel, Inc., the nation's 9th largest local exchange and 10th
largest cellular company. For more information call CTI at (888)
888-8757 or on the web at www.cticallcenter.com. Come see us at ICCM,
booth number 660.

Company:  Chicago Consolidated Communications
Booth:    132
Contact:  Tony Fontillas
Phone:    [phone]
E-mail:   [e-mail]
Web:      www.ccc1.com

Chicago Consolidated Communications is a distributor of
telecommunications and data products, providing technology based
solutions to businesses, institutions and government agencies. Our
creative responses to business challenges have made CCC one of the
fastest-growing companies in the telecommunications market-place. CCC
backs up its position on the Teleconnect 100, a list of the nation's
100 largest telecommunications companies, with a strong commitment to
our customers.

Chicago Consolidated Communications is an authorized Lucent Business
Partner with a strong technical expertise in Call center design,
deployment, training maintenance and customer services. Through our
growth and experience we have deployed some of the most efficient call
center and multi-site PBX solutions today. Please stop by and visit us
at Booth #132 or call us at 1-800-621-2623.

Company:  Cincom Systems, Inc.
Booth:    Association Room w/CCNG
Contact:  Tom Morrison
Phone:    1-800-2CINCOM
E-mail:   [e-mail]
Web       www.cincom.com/encompass

Cincom Encompass is CTI-enabled customer interaction application that
enables organizations to provide customer relationship management
through their call centers. As such, it helps companies improve the
quality of customer interaction while streamlining customer requests,
resulting in improved loyalty and profitability. Designed to help
companies acquire, service, sell to and retain profitable customers,
Encompass supports telesales, telemarketing and customer service in
inbound, outbound and blended call center environments.

Capabilities include: Web integration; Multiple dialing methods,
including predictive; List/campaign management; Call blending;
Scripting; Real-time performance monitoring; IVR integration for
screen pops; Full call management; Workflow automation; Sales
configuration; Personalized document creation and management; Unified
messaging.

Company:  Clallam County Economic Development Council
Booth:    144
Contact:  Bart Phillips
Phone:    [phone]
E-mail:   [e-mail]
Web:      www.clallam.org

Washington State's Clallam County offers unique call center locations
combining a large, skilled and available workforce and available
facilities in a community rated as one of the top 10 small cities in
the U.S.

Company:  Clearvox Communications
Booth:    1136
Contact:  Russell Jones
Phone:    [phone]
E-mail:   [e-mail]
Web:      www.clearvox.com

Clearvox Communications, the leading supplier of wireless phone
headset solutions, has entered the Office Phone Headset Market in
1998. A privately held telecommunications solutions provider founded
in 1993, Clearvox has developed distribution channels throughout North
America and Europe. Clearvox supplies dozens of different hands-free
solutions for the Cellular, PCS and Cordless Phone Markets.
Information on the company and its products can be found at
http://www.clearvox.com or by calling 408-341-1200.

Clearvox and DeskMate are trademarks of Clearvox Communications, Inc.
which may be registered in some jurisdictions. All other trademarks
used are owned by their respective owners.

Company:  CNT (Computer Network Technology)
Booth:    130
Contact:  Julie Redard
Phone:    [phone]
E-mail:   [e-mail]
Web:      www.cnt.com

At ICCM '99, CNT will demonstrate the "zero coding" capabilities of
Enterprise/Access, the company's legacy EAI solution for call centers.
By creating a "zero coding" environment, CNT's Enterprise/Access
delivers competitive advantage for call centers by enabling them to
quickly develop and deploy new applications that tap into legacy
systems. In real-time, this software brings all the information a
customer service representative needs together at his or her
fingertips, enabling call centers to deliver superior customer
service. In addition, Enterprise/Access will be part of
CALLcenterLIVE, a real-time demonstration of the best technologies
available today for maximum call center productivity.

Company:  Comdisco
Booth:    560
Phone:    [phone]
Web:      www.comdisco.com

Comdisco is a leading technology services company, providing
technology infrastructure management services necessary to deliver
information and applications anytime or anywhere, without delay or
disruption. Key service areas include business continuity; network
management; desktop management and underlying software support; and
hardware leasing and remarketing. Through its subsidiary Prism
Communication Services Inc., Comdisco is developing a high-speed,
always-on digital network, which will provide customers with
leading-edge connectivity.

Company:  CommuniTech
Booth:    106
Contact:  Christine Ganjani
Phone:    [phone]
E-mail:   [e-mail]
Web:      www.communitech.com

CommuniTech is the nation's largest stocking distributor of telephone
headsets and peripherals. We will be exhibiting corded and wireless
products from the GN Netcom, Unex , ACS and VXI product lines,
Polycom's teleconferencing products and computer telephony headsets
from VXI and Emkay. Our wide product offering meets all headset
requirements: for a home office, a help desk, or a call center.
CommuniTech's large inventory allows most order to ship within 24
hours and our in-house repair center facilitates the refurbishment and
repair of all your headsets.

Company:  Copia International, Ltd.
Booth:    1435
Contact:  Dorothy Gaden-Flanagan
Phone:    [phone] x103
E-mail:   [e-mail]
Web:      [e-mail]

Copia International, Ltd., is a developer and manufacturer of quality,
high performance business fax /voice software. Our main product
FaxFacts( Fax Server is a full-featured, scaleable fax server.
FaxFacts runs on a workstation under Windows NT. Desktop software
allows broadcast and single document faxing. Copia does mail merge to
fax easily, personalizing at the rate of 25 pages a minute. Inbound
faxes may be stored, directed to a printer or routed with to the
desktop. X/Mail supports Microsoft Exchange and Outlook for faxes via
the Internet. Coupled with our fax-on-demand software and the Artisoft
TeleVantage telephone software we provide a complete business
solution.

Company:  Chordiant Software, Inc.
Booth:    755
Contact:  Amy Gardner
Phone:    [phone]
E-mail:   [e-mail]
Web:      www.chordiant.com

Chordiant is the first company to address the enterprise-wide view of
customer interaction by integrating the web, the call center, and
retail operations. Chordiant Software builds customer relationship
management applications tailored for today's dynamic eBusiness
environments, using a unique approach to create a single view of the
consumer across the enterprise.

Our vision is creating a customer contact center where there is a
complete view of every customer, enabling one-to-one customer
interaction through integrated applications for customer service
representatives, self-service, management, and operations.

With Chordiant, one system unites the telephone, the Internet, retail
branches or any other customer "touchpoint." Chordiant is designed to
maximize customer satisfaction and revenue growth for companies with
large, diverse customer bases.

Company:  Customer Support Management
Contact:  Shirley Sax
Phone:    [phone] x143
E-mail:   [e-mail]
Web:      www.customersupportmgmt.com

Customer Support Management is edited to deliver information and
advice to managers on customer support and service teams throughout
America's largest companies.

Every valuable issue provides up-to-the-minute strategic and tactical
direction for professionals who serve internal customers (employees)
with assistance in areas such as technical operations, communications
and human resources. Plus it offers timely, expert and unbiased
information for those who serve external customers via inbound
customer support and service call centers, and outbound sales and
marketing call centers.

Customer Support Management is 100% real-life, how-to, hands-on
guidance for managers who are responsible for increasing profits by
increasing customer satisfaction. It covers everything from purchasing
new technologies and implementing new service strategies, to
completely re-engineering their organizations to deliver the highest
levels of customer support and service.

Readers will also benefit from candid reviews of new support and
service technology, roundtable discussions of hot support issues,
revealing case histories, and interviews with executives behind
best-of-class support and service departments and companies.

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