IBM offerings selected by Avaya, IBM partners donate RDCs to Apache.Avaya has selected IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) WebSphere Voice Server and IBM WebSphere Application Server This article or section needs sources or references that appear in reliable, third-party publications. Alone, primary sources and sources affiliated with the subject of this article are not sufficient for an accurate encyclopedia article. as the initial speech and middleware platforms for Avaya Voice Portal An interactive voice response (IVR) front end to a data retrieval system. This does not differ in core technology from traditional IVR; rather, the difference is in the application presented. Where old-style IVR was mostly a routing application (press 1 for sales, 2 for service, etc. , Avaya's new Web services-based speech self-service platform. The solution, which is the result of an expanded alliance between the two companies, is meant to combine IBM's proficiency in middleware and speech technology and Avaya's position in self-service, contact centers and IP telephony. IBM WebSphere Application Server is the foundation of IBM's speech architecture. IBM WebSphere Voice Server provides integration into a Java-based enterprise application framework. In other IBM news, three of the company's partners, Audium, Fluency and Openstream, have donated RDCs to the Apache Software Foundation (open source, body) Apache Software Foundation - (ASF) An umbrella consortium that manages the development of the Apache web server, dozens of XML- and Java-based projects (under the name Jakarta), the Ant build tool, the Geronimo J2EE server, the SpamAssassin anti-SPAM tool, and , a community for open-source software development. RDCs allow developers to plug standard pieces of speech code into their own code to help speed the development of speech applications for new uses. In addition, IBM said it will offer WebSphere Voice Toolkit components to Audium for inclusion in the next version of Audium Studio, which is powered by Eclipse. Audium's customers can enjoy expanded functionality from the use of a common tooling platform. Audium Studio is a voice application environment combining the standards of Voice XML XML in full Extensible Markup Language. Markup language developed to be a simplified and more structural version of SGML. It incorporates features of HTML (e.g., hypertext linking), but is designed to overcome some of HTML's limitations. with packaged services for IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. applications. www.ibm.com www.avaya.com www.audiumcorp.com www.fluencyvoice.com www.openstream.com www.apache.org By Glenn J. Kalinoski, Executive Editor, Customer Inter@ction Solutions |
|
||||||||||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion