IBM and Sideware Form Strategic Alliance to Deliver Customer Service Applications.Business Editors/Hi-Tech Writers WHITE PLAINS, N.Y. & RESTON, Va.--(BUSINESS WIRE)--June 28, 2001 -- Sideware's eCRM Platform Will be Integrated With IBM's Middleware and Hardware -- IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) (NYSE NYSE See: New York Stock Exchange : IBM) and Sideware (OTC OTC See: Over-the-counter. OTC See over-the-counter market (OTC). (BB): SDWS SDWS San Diego Watercolor Society SDWS Secondary Drinking Water Standards SDWS Simultaneous Driver and Wire Sizing and TSE See Tokyo Stock Exchange. TSE 1. See Tokyo Stock Exchange (TSE). 2. See Toronto Stock Exchange (TSE). : SYD.U) today announced a strategic alliance to deliver customer service applications to help companies of all sizes, including small businesses, and government agencies better manage their customer, partner, and employee interactions. A major goal of the IBM-Sideware alliance is to offer a scalable turnkey solution that can be easily deployed across multiple customer service channels, including the telephone and the Web. Sideware's scalable, open system solution integrates into back-end databases and legacy systems, giving companies quick and easy access to all relevant customer information. IBM and Sideware will help customers improve the speed and quality of online customer service, while increasing their return on investment in hardware, software and training. As part of the three-year alliance, Sideware has integrated its Enterprise Interaction Suite (EIS (1) (Executive Information System) An information system that consolidates and summarizes ongoing transactions within the organization. It provides top management with all the information it requires at all times from internal and external sources. ) eCRM software with IBM's hardware and middleware, including DB2(1) Universal Database, WebSphere Application Server(1) and eServers(1) pSeries(1) and xSeries(1). Together with IBM Public Sector, IBM Global Services IBM Global Services is the world's largest business and technology services provider. It is the fastest growing part of IBM, with over 190,000 professionals serving customers in more than 160 countries. , and IBM Small Business, Sideware will jointly market and sell the solutions in both the U.S. and Canada. In addition, WebSphere and DB2 will be Sideware's primary development platforms. "Sideware's eCRM applications combined with IBM's DB2, WebSphere Application Server, and eServers provide a total solution for organizations who want to increase operating efficiencies and better serve their customers," said Marianne Cooper, vice president State & Local Government, IBM Public Sector. "Together we can help improve the quality of online customer service and, at the same time, enhance customer satisfaction, increase productivity, and reduce operating costs operating costs npl → gastos mpl operacionales ." "IBM has long provided the innovative products that we needed to build superior online customer service applications," said James Speros, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Sideware. "Today's strategic alliance announcement strengthens our relationship with IBM and gives us the tools we need to continue delivering industry-leading applications." IBM and Sideware have a history of working together to deliver advanced online customer service solutions. Sideware is an e-government service partner of IBM, and has based its eCRM solution on IBM's VisualAge for Java(2) technology platform. Today's announcement enhances the key relationship allowing IBM and Sideware the ability to jointly deliver complete solutions, including hardware, software and services, to government and commercial customers. The Sideware strategic alliance is another example of IBM's commitment to go-to-market with leading independent software vendors through the PartnerWorld for Developers program (www.developer.ibm.com). The goal is to provide developers with access to new customers and revenue opportunities through IBM's marketing, sales, and solutions resources. In return, developers commit to lead with IBM's middleware, server platforms, and services. About IBM PartnerWorld for Developers Software application developers receive support from IBM's PartnerWorld for Developers - a worldwide program designed to help software developers reach broad markets, lower their costs of doing business, and take their products to market faster. About IBM IBM is the world's largest information technology (IT) company and provider of IT services. More information can be obtained by visiting www.ibm.com. About Sideware Sideware is a leading provider of online collaboration solutions that enable companies to better manage their customer interactions by providing enhanced Internet-based customer service. Based on 100% Java technology, Sideware's eCRM suite is designed to help e-businesses relate: to their customers and to the data acquired in their back-office systems that allow them to deliver more accurate and efficient service. Sideware's EIS solution delivers a comprehensive system that provides scalable and personalized Internet customer service with an open platform architecture that integrates seamlessly with databases, legacy systems and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. and call center products for a unified customer view. Sideware is an independent software vendor (ISV (Independent Software Vendor) A person or company that develops software. It implies an organization that specializes in software only and is not part of a computer systems or hardware manufacturer. ) of IBM. Based in Reston, Va., Sideware publicly trades on the Toronto Stock Exchange Toronto Stock Exchange (TSE) Canada's largest stock exchange, trading approximately 1,200 company stocks and 33 options. (SYD.U) and OTC bulletin board OTC Bulletin Board An electronic quotation listing of the bid and asked prices of OTC stocks that do not meet the requirements to be listed on the NASDAQ stock-listing system. (SDWS). For additional information, please visit www.sideware.com. (1) Denotes a trademark of the IBM Corporation. (2) All other trademarks are the property of their respective owners. ON BEHALF OF THE BOARD James Speros President and CEO The Private Securities Litigation Reform Act The Private Securities Litigation Reform Act of 1995 (PSLRA) implemented several significant substantive changes affecting certain cases brought under the federal securities laws, including changes related to pleading, discovery, liability, class representation and awards fees and of 1995 provides a "safe harbor Safe Harbor 1. A legal provision to reduce or eliminate liability as long as good faith is demonstrated. 2. A form of shark repellent implemented by a target company acquiring a business that is so poorly regulated that the target itself is less attractive. " for forward-looking statements. Certain information included in this communication (as well as information included in oral statements or other written statements made or to be made by Sideware Systems Inc.) contains statements that are forward-looking, such as statements relating to the future anticipated direction of the high technology industry, plans for future expansion, various business development activities, planned capital expenditures, future funding sources, anticipated sales growth and potential contracts. Such forward-looking information involves important risks and uncertainties that could significantly affect anticipated results in the future and, accordingly, such results may differ from those expressed in any forward-looking statements made by or on behalf of Sideware Systems Inc. These risks and uncertainties include, but are not limited to, those relating to development and expansion activities, dependence on existing management, financial activities, domestic and global economic conditions, changes in federal or state income tax laws, and market competition factors. |
|
||||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion