IBM Capacity Planning Services Tests and Benchmarks MortgageServ Scalability at 3 Million+ Loans.

Business Editors

BROOKFIELD, Wis.--(BUSINESS WIRE)--June 21, 2000

Fiserv, Inc. (Nasdaq: FISV) announced today that its MortgageServ loan servicing system is verified to process in excess of 3 million mortgage loans.

The results are based on testing conducted by IBM Capacity Planning Services (IBM/CP) in Raleigh, North Carolina, during a nightly window using one copy of the system, on a single platform. The test data were collected from actual servicing system production cycles. The collected data were processed by the IBM/CP facility in Raleigh to create both end-of-month and end-of-day test models.

"The results of the benchmark testing reflect the architectural investments that have been made to empower MortgageServ to meet the capacity and volume absorption needs of mega-servicers," said Sadu Thinakal, President of Fiserv Mortgage Servicing Systems. "Fiserv has taken the initiative to raise industry standards in loan servicing and 3 million+ loan certification at IBM/CP provides proof of our developmental success. With industry trends pointing to consolidation, Fiserv has built the MortgageServ total solution to be fully scalable. The open, extensible architecture and real-time processing inherent in the MortgageServ system enable mega-loan portfolio processing without limitations."

The superior real-time and horizontal processing architecture and middleware of the Fiserv system now incorporate volume segmentation (common in other massive processing systems, such as credit card), online processing of lockbox and other batch files and other enhancements. The MortgageServ system is able to process the needed nightly work for 3 million+ loans, even for end-of-month, in a normal nightly processing window.

"The 3 million+ loan benchmark of the MortgageServ system further validates Fleet Mortgage Group's selection of Fiserv as a technology partner. As a matter of fact, Fleet had representatives on-site at IBM for the testing," said Bob Rosen, Executive Vice President of Fleet Mortgage Group. "Our strategic planning mandates this magnitude of scalability. We are currently running 1.5 million loans on MortgageServ and intend to increase our volume geometrically. As a servicer, we need to count on our technology provider to handle our volume/capacity and integrated technology needs well into the future.

"Our future success depends on unlimited scalability and integrated technologies like data warehousing, scripted call center, analytics and document imaging so that we have all the tools in place to create lifetime customers," Rosen continued. "To my knowledge, MortgageServ is the only servicing system available today that provides the scalability and technology integration that will take us to the next level of mega-servicing."

Fleet Mortgage Group, headquartered in Columbia, South Carolina, is a leading mortgage originator and servicer, managing a servicing portfolio of $150 billion.

"Fiserv has engineered the MortgageServ system to provide leading servicers with best-of-breed technology. The enhancements that allow the MortgageServ system to handle 3million+ loans are the result of dedicated product development and advanced system architecture. We believe we lead the industry in providing benefits to servicers," said Don Layden, President, Fiserv Lending Services Division. "We are committed to delivering integrated technology and reinvesting in product development."

"The enhanced MortgageServ product provides real advantages in terms of CPU time and capacity. The architecture of our system allows upward scalability without software-imposed limitations. We have worked to create a servicing system that will allow mortgage servicers to substantially grow their portfolios without logistical processing concerns," said George Westmoreland, Senior Vice President of Fiserv Mortgage Servicing Systems. "This is important during industry consolidation as portfolios grow to critical masses of 5 million or more loans."

"These developments have been made with both customers and prospects in mind," noted Ted Morse, Senior Vice President of Fiserv Mortgage Servicing Systems. "This benchmarking positions MortgageServ as the best alternative for the mega-servicer now and into the future. If mega-servicers aren't using MortgageServ as their current servicing system," said Morse, "I am convinced it will be their next."

Fiserv, Inc. (Nasdaq: FISV) is an independent, full-service provider of integrated data processing and information management systems to the financial industry. As a leading technology resource, Fiserv serves more than 10,000 financial services providers worldwide, including banks, mortgage banks, broker-dealers, credit unions, financial planners/investment advisers, insurance companies, and savings institutions. Headquartered in Brookfield, Wisconsin, Fiserv also can be found on the Internet at www.fiserv.com.

Fiserv is committed to providing the technology that will enhance the workflow and profitability of mortgage servicers. The fully integrated, Web-enabled MortgageServ(TM) is a total solution for mortgage servicing and management. Its real time, browser-based Mortgage Servicing System provides immediate transaction updates, task tracking, work queuing, private-label sub-servicing and sub-prime functionality. MortgageServ connects all participants in default and servicing processes via the Internet for ultimate work sharing. Borrowers are also connected via the Internet to access their accounts. The total MortgageServ solution integrates the value-added technologies of RF Spectrum risk assessment tools; the Fiserv InformEnt(TM) Mortgage Data Warehouse; ImageSoft(TM) Mortgage document imaging and archiving, and the Fiserv mortgage-specific, inbound customer service and out-bound call center, Mortgage Call(TM). A product-specific site can be found on the Web at mortgageserv.com.