IBM AND SIDEWARE FORM STRATEGIC ALLIANCE TO DELIVER CUSTOMER SERVICE APPLICATIONS.IBM (International Business Machines Corporation, Armonk, NY, www.ibm.com) The world's largest computer company. IBM's product lines include the S/390 mainframes (zSeries), AS/400 midrange business systems (iSeries), RS/6000 workstations and servers (pSeries), Intel-based servers (xSeries) (NYSE NYSE See: New York Stock Exchange : IBM) and Sideware (OTC OTC See: Over-the-counter. OTC See over-the-counter market (OTC). (BB): SDWS SDWS San Diego Watercolor Society SDWS Secondary Drinking Water Standards SDWS Simultaneous Driver and Wire Sizing and TSE See Tokyo Stock Exchange. TSE 1. See Tokyo Stock Exchange (TSE). 2. See Toronto Stock Exchange (TSE). : SYD.U) has announced a strategic alliance to deliver customer service applications to help companies of all sizes, including small businesses, and government agencies better manage their customer, partner, and employee interactions. A major goal of the IBM-Sideware alliance is to offer a scalable turnkey solution that can be easily deployed across multiple customer service channels, including the telephone and the Web. Sideware's scalable, open system solution integrates into back-end databases and legacy systems, giving companies quick and easy access to all relevant customer information. IBM and Sideware will help customers improve the speed and quality of online customer service, while increasing their return on investment in hardware, software and training. As part of the three-year alliance, Sideware has integrated its Enterprise Interaction Suite (EIS (1) (Executive Information System) An information system that consolidates and summarizes ongoing transactions within the organization. It provides top management with all the information it requires at all times from internal and external sources. ) eCRM software with IBM's hardware and middleware, including DB2(1) Universal Database, WebSphere Application Server(1) and eServers(1) pSeries(1) and xSeries(1). Together with IBM Public Sector, IBM Global Services IBM Global Services is the world's largest business and technology services provider. It is the fastest growing part of IBM, with over 190,000 professionals serving customers in more than 160 countries. , and IBM Small Business, Sideware will jointly market and sell the solutions in both the U.S. and Canada. In addition, WebSphere and DB2 will be Sideware's primary development platforms. "Sideware's eCRM applications combined with IBM's DB2, WebSphere Application Server, and eServers provide a total solution for organizations who want to increase operating efficiencies and better serve their customers," said Marianne Cooper, vice president State & Local Government, IBM Public Sector. "Together we can help improve the quality of online customer service and, at the same time, enhance customer satisfaction, increase productivity, and reduce operating costs operating costs npl → gastos mpl operacionales ." "IBM has long provided the innovative products that we needed to build superior online customer service applications," said James Speros, president and CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. of Sideware. "Today's strategic alliance announcement strengthens our relationship with IBM and gives us the tools we need to continue delivering industry-leading applications." IBM and Sideware have a history of working together to deliver advanced online customer service solutions. Sideware is an e-government service partner of IBM, and has based its eCRM solution on IBM's VisualAge for Java(2) technology platform. Today's announcement enhances the key relationship allowing IBM and Sideware the ability to jointly deliver complete solutions, including hardware, software and services, to government and commercial customers. The Sideware strategic alliance is another example of IBM's commitment to go-to-market with leading independent software vendors through the PartnerWorld for Developers program (www.developer.ibm.com). The goal is to provide developers with access to new customers and revenue opportunities through IBM's marketing, sales, and solutions resources. In return, developers commit to lead with IBM's middleware, server platforms, and services. Software application developers receive support from IBM's PartnerWorld for Developers - a worldwide program designed to help software developers reach broad markets, lower their costs of doing business, and take their products to market faster. |
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