Hyder Business Services Standardizes on Siebel eBusiness Applications.

Business Editors

SAN MATEO, Calif.--(BUSINESS WIRE)--July 25, 2001

UK Managed Services Company Enhances Quality of

Citizen Service and Satisfaction at Local Authority

Using Siebel Service and Siebel eService

Siebel Systems, Inc. (Nasdaq:SEBL), the world's leading provider of eBusiness applications software, today announced that Hyder Business Services (HBS), the UK's largest supplier of business process management services to local government, has selected Siebel eBusiness Applications. In a groundbreaking service partnership, HBS will deploy Siebel Service and Siebel eService to enable Middlesbrough Borough Council to create a single, comprehensive view of its citizens. This strategy will enable the Borough Council to significantly enhance the quality and effectiveness of its services, and maximize the satisfaction of all its citizens.

Prior to the selection of HBS for the `Service Middlesbrough' Public Private Partnership, Middlesbrough Borough Council recognized that it was not delivering services to the level that it and its citizens expected. Service departments dealt with citizens as stand alone business entities, whether they required social services, housing, education, leisure or environmental services. Citizens were often passed from department to department, and usually had to re-submit the same details to each different department: often at different locations across Middlesbrough with different telephone numbers. The Council operated 11 different service receptions within one square mile of each other, all working independently of one another.

HBS has been chosen to work with Middlesbrough Borough Council to improve the way in which it engages its citizens. The creation of a single, seamless and comprehensive view of more than 145,000 citizens ensures customer enquiries can be tracked, managed and solved quickly and easily, enabling the Council to deliver the highest quality of service and satisfaction.

Using Siebel Service and Siebel eService, HBS will enhance public access to, and the delivery of a broad range of Council services across Middlesbrough. HBS is creating and managing a single integrated service center to track customer requests and provide resolutions quickly and effectively, as well as immediately route customer enquiries to the most appropriate representative. Customers can communicate with the Council through whichever channel they choose - either face-to-face, via the Internet, by telephone, by post or by fax - and be certain of receiving a seamless, high quality response.

Siebel eService, a complete Web service portal solution, will allow HBS to improve overall satisfaction and decrease call volumes by enabling users to receive personalized, secure customer self-service over the Internet. The strategy also means HBS can deliver these Council services more efficiently. These disparate services can now be delivered from a single, integrated service cent, backed up by a network of smaller service cent extending Council Services delivered at public leisure centers and libraries.

"HBS is committed to working closely with its local government partners to deliver world-class customer service to their citizens," said Robert Beattie, National Sales Manager, HBS. "Using Siebel Systems' customer-focused eBusiness applications, HBS and Middlesbrough Borough Council will understand significantly more about each and every citizen relationship. This approach means that citizens will receive high quality, effective services - integrated across each and every channel - much more efficiently while improving customer satisfaction."

John Foster, Middlesbrough's Chief Executive said, "We are pleased to be working in partnership with HBS and Siebel Systems and look forward to bringing increased benefits to the people of Middlesbrough."

Over the last two years HBS has established a market leading position in developing investment led partnerships with local government organizations. From a business unit employing fifteen people in 1998 it is now an independent business, acquired by Nomura's Principle Finance Group, employing 3,500 people providing public sector services. HBS' approach is to enter investment led partnerships enabling its public sector partners to radically improve the quality and reduce the cost of service. This is achieved through the implementation of modern information systems and efficient business processes. HBS is committed to a holistic approach meeting its partner's strategic ambitions complying with the government's best value framework.

About Siebel Systems

Siebel Systems, Inc. (Nasdaq: SEBL) is the world's leading provider of eBusiness applications software. Siebel Systems provides an integrated family of eBusiness application software enabling multichannel sales, marketing and customer service systems to be deployed over the Web, call centers, field, reseller channels, retail and dealer networks. Siebel Systems' sales and service facilities are located in more than 37 countries. For more information, please visit Siebel Systems' Web site at www.Siebel.com.

Except for the historical information contained herein, this press release contains forward-looking statements that involve risk or uncertainties. Future operating results of Siebel Systems may differ from the results discussed or forecasted in the forward-looking statements due to factors that include, but are not limited to, risks associated with customer relations, such as the availability of Siebel Systems' products and services, customer implementation of products and services, relationships with third-party vendors and systems integrators, concentration of revenues in a relatively small number of customers, existence of errors or defects in products, ability to successfully manage growth, significant current and expected additional competition and the need to continue to expand product distribution and services offerings. Further information on potential factors that could affect the financial results of Siebel Systems are included in Siebel Systems' Annual Report on Form 10-K for the year ended December 31, 1999 and its other filings with the Securities and Exchange Commission.

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