Browse Call centers topic

Human resource management subtopic

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1-25 out of 25 article(s)

Title	Author	Type	Date	Words
Good intentions win incentives for startup.		Brief article	Mar 1, 2009	124
Snow, sickness and other aggravations: adjusting for daily staffing surprises.	Carbo, Valarie		Nov 1, 2006	1677
Workforce management: the contact center's easy button?	Seeley, Rick		Sep 1, 2006	1577
Instantly improve contact center performance.	Tanoury, Doug		Sep 1, 2006	1097
One step at a time: how world class contact centers are achieving their workforce optimization goals.	Webb, Bob		Jun 1, 2006	801
Hiring and training for the call center: developing the "universal agent" and beyond.	Nardin, Ted		Mar 1, 2006	1976
Applying inbound techniques to outbound in workforce management.	Stearns, Nathan		Oct 1, 2005	1531
Vacation scheduling without pain: automating holiday leave planning.	Cox, Dennis		Aug 1, 2005	1288
Calls for a cure: with flexible schedules and ergonomic accommodations, companies can curb high absenteeism at their call centers.	Bowers, Barbara		Jul 1, 2005	2036
Simulation training: the power of continuous performance optimization.	Baker, Wade		Jun 1, 2005	1850
Preliminary Time: When is it Compensable?	Kearns, Ellen C.		Apr 12, 2005	4661
Panama calling: Panama is fertile ground for call centers, but it needs more people fast.	Velazquez, Andres F.		Apr 1, 2005	783
12 secrets to finding the right workforce management system.	Leamon, Paul		Feb 1, 2005	1642
Reducing staff may cost you money.	Reynolds, Penny		Jan 1, 2005	926
Fort Smith officials say a new call center operated by ChaseCom LP of Houston will open with 140 jobs.			Oct 4, 2004	72
Call centre face labour shortage.		Brief Article	Oct 1, 2004	245
Scheduling on a budget: web-based services for smaller call centers.	Hogan, Jim		Jul 1, 2004	912
Performance management drives the call center.	Turley, Rosemary		Jul 1, 2004	2278
Schedule adherence monitoring: Big Brother or better bottom-line?	Reynolds, Penny		Jul 1, 2004	937
Making monitoring matter.	King, Kimberly		Jun 1, 2004	1293
Contact Centres Australia 2003.			Jun 16, 2003	5363
Your cheese won't melt? Please hold... A day in the life of a Buenos Aires call center operator. (Special Report: Connection).	Love, Elizabeth		Jan 1, 2003	625
Atlanta-based BellSouth. (Triad: Greenboro).		Brief Article	Apr 1, 2002	56
Centre to inject $1.5 million into economy: Cochrane public utilities commission opens second call centre location in Timmins.	Ross, Ian	Brief Article	Jan 1, 2002	462
How to run a successful call centre.			Jun 14, 2001	1226

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