How companies view electronic billing and payment.* 62% find customer demand for electronic billing Electronic billing is the electronic delivery and presentation of financial statements, bills, invoices, and related information sent by a company to its customers. Electronic billing is also referred to as the following:
n. 1. A detailed list of goods shipped or services rendered, with an account of all costs; an itemized bill. 2. The goods or services itemized in an invoice. tr.v. payment and processing (EIPP EIPP Electronic Invoice Payment and Presentment EIPP Electronic Invoice Presentment and Payment ) today * 52% want to present bills via the Internet * 56% are concerned about the security of Web-based applications See Web application. * 74% believe EIPP would speed up customer payments * 69% believe EIPP would improve customer satisfaction * 40% use the Web to conduct financial transactions * 59% use the Internet only for research and/or email * 95% are comfortable using the Web to conduct transactions Source: Vengroff, Williams and Associates survey of more than 350 financial, collections and receivables executives at mid-to large-sized global companies |
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