Hotel 1000 Elevates Guest Experience to New Heights With Cisco Unified Communications.Luxury 24-Story Hotel Condominium Raises Standard With Innovative, Personal Guest Services Delivered With the Touch of a Button on Cisco Unified IP Phone SAN JOSE San Jose, city, United States San Jose (sănəzā`, săn hōzā`), city (1990 pop. 782,248), seat of Santa Clara co., W central Calif.; founded 1777, inc. 1850. , Calif. -- Cisco[R], Inc. announced today that Hotel 1000 in Seattle has installed the Cisco Unified Communications The real time redirection of a voice, text or e-mail message to the device closest to the intended recipient at any given time. For example, voice calls to desk phones could be routed to the user's cellphone when required. system to provide superior personalized and customized guest services, creating a more comfortable and enjoyable hotel experience. The Cisco Connected Hotel capabilities throughout the property will help enable the hotel to quickly and easily deploy new services Co not only now but also in the future as other technologies and applications emerge. Hotel 1000 features 120 guest rooms, 47 luxury condominiums, the Hotel 1000 Country Club and Spa, and a commitment to personalized, five-star services for guests and residents. Each room is equipped with a Cisco Unified IP Phone that provides information on hotel services, local attractions, restaurants and weather forecasts. Not content to simply meet the needs of their guests, Hotel 1000 aims to anticipate those needs and deliver customized service at every opportunity. "To achieve our vision of the ultimate guest experience, we needed a technology that made the guests more comfortable, made their experience more enjoyable, but also gave a practical benefit to the hotel in terms of operations," said Brian Flaherty, general manager of Hotel 1000. "Cisco's innovative, forward-thinking customer-oriented solutions were consistent with our effort to personalize our guest experience, thus enabling us to more effectively anticipate the needs of our guests and allowing us the opportunity to more effectively and efficiently deliver the service experience that they are expecting." The highly customized applications were jointly designed and deployed by Percipia, of Columbus, Ohio Columbus is the capital and the largest city of the American state of Ohio. Named for explorer Christopher Columbus, the city was founded in 1812 at the confluence of the Scioto and Olentangy rivers, and assumed the functions of state capital in 1816. , a Cisco Technology Developer Partner, and Valcros, of San Diego San Diego (săn dēā`gō), city (1990 pop. 1,110,549), seat of San Diego co., S Calif., on San Diego Bay; inc. 1850. San Diego includes the unincorporated communities of La Jolla and Spring Valley. Coronado is across the bay. , Calif., a Cisco Premier Certified Channel Partner. Cisco's Smart Business Communications initiative helped align a flexible network technology plan with Hotel 1000's top business priorities. As a result, the cost-effective converged platform supports the delivery of premium network services to guests, staff and management to help create a memorable experience that motivates guests to return. "At Hotel 1000, Cisco Unified IP Phones are far more than a calling device," said Chris Farrar, president of Percipia. "With Percipia's hospitality applications, they are powerful interactive Unified Communication tools that deliver enhanced functionality while making a powerful statement about Hotel 1000's commitment to a superior experience." "Hotel 1000's owners and management had the foresight to design the information and communication infrastructure at the beginning of the building planning process," says Mark Munger, CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. and president of Valcros. "That foresight enabled us to lay a foundation that maximizes hotel management and guest service delivery Co from opening day into the future." Tailoring the Guest Experience Hotel 1000 guests can specify certain preferences at check-in, such as room temperature or type of music played in their room. That data is captured in the hotel property management system and sent to the room automatically, so the thermostat is set correctly and the desired music is playing when the guest walks in. If the guest is returning, his or her preferences were captured from the room's devices at the last visit, and the room will be adjusted accordingly. Enabling One-Touch Control The Cisco Unified Communications system provides Hotel 1000 guests with one-touch control over services through the Cisco Unified IP Phones. Percipia's directory applications eliminate the need for a thick telephone book to locate nearby restaurants or attractions. The IP phones are preset, enabling guests and residents to find information, activate their Do Not Disturb Do not disturb usually referes to a status where the subject prefers to be left in solitary. It can also mean the following:
Video Valet Service valet service n (for clothes) → planchado valet service n (for clothes) → pressing m; (for car) → An IP phone-based application helps enable Hotel 1000 condominium residents to notify the valet staff to quickly and accurately deliver their vehicles to the hotel entrance by pressing a button on a Cisco Unified IP Phone. The IP phone connects to the valet parking valet parking n. Parking arrangements provided by a commercial establishment, such as a restaurant, whereby patrons leave their cars at the entrance and attendants park and retrieve them. Noun 1. system, sending a request to the valet staff's IP phone to retrieve the car. As the car is requested, the application also activates a video feed on the motor court IP camera so the resident can see when the car is delivered to the entrance. Group Calling Features Percipia created a distinctive group directory application that streamlines communication among group members while reducing the call load on hotel operators. The application dynamically builds a list of group members as they check in, and the list appears only on group members' Cisco Unified IP Phones. When one group member wants to call another group member, he or she touches the person's name from the list and presses a button to be connected. The call bypasses the operator. Group members can instantly view who has checked in and text messages can also be broadcast to all group members' IP phones. Helping Staff Maximize Productivity By extending communication capabilities in the hotel, staff members can always be in touch and provide high levels of service. By saving time, automating responses to many requests, and providing detailed information about guests and preferences, the Cisco Unified Communications system helps Hotel 1000 staff have more personal contact with guests. The Cisco Unified Communications system linking the Hotel 1000 property with industry-leading security includes Cisco Catalyst[R] 3550 Series Switches, Cisco 2800 Series Integrated Services In computer networking, IntServ or integrated services is an architecture that specifies the elements to guarantee quality of service (QoS) on networks. IntServ can for example be used to allow video and sound to reach the receiver without interruption. Routers, Cisco PIX History Cisco PIX (Private Internet EXchange) is a firewall originally conceived in March 1994 by John Mayes of Redwood City, California and coded by Brantley Coiles of Athens, Georgia. [R] security appliances, Cisco Unified IP Phones 7900 Series handsets, Cisco Unified CallManager, and Cisco Aironet[R] 1200 wireless access points. About Cisco Cisco Systems “Cisco” redirects here. For other uses, see Cisco (disambiguation). Cisco System,Inc. (NASDAQ: CSCO, HKSE: 4333 ) is an American multinational corporation with 54,000 employees and annual revenue of US $28.48 billion as of 2006. , Inc., (NASDAQ NASDAQ in full National Association of Securities Dealers Automated Quotations U.S. market for over-the-counter securities. Established in 1971 by the National Association of Securities Dealers (NASD), NASDAQ is an automated quotation system that reports on :CSCO CSCO Cisco Systems Incorporated (stock symbol) CSCO Chief Supply Chain Officer ), is the worldwide leader in networking for the Internet. Information about Cisco can be found at http://www.cisco.com. For ongoing news, please go to http://newsroom.cisco.com. About Hotel 1000 Hotel 1000 is located steps away from the waterfront along Elliott Bay Elliott Bay is the body of water on which Seattle, Washington is located. A line drawn from Alki Point in the south to West Point in the north serves to mark the generally accepted division between the bay and the open sound. , and conveniently centered between Pike Place Market Pike Place Market is a public market overlooking the Elliott Bay waterfront in Seattle, Washington, United States. The Market, which opened August 17, 1907, is one of the oldest continually-operated public farmer's markets in the country. , Seattle Art Museum The Seattle Art Museum (commonly known as "SAM") is an art museum located in downtown Seattle, Washington USA. Admission is free on the first Thursday of each month. , the business district and lively and historic Pioneer Square. Hotel 1000 is managed by MTM MTM Medication Therapy Management MTM Minutes to Midnight (Linkin Park album) MTM Mary Tyler Moore (actress) MTM Made to Measure MTM Motoren-Technik-Mayer MTM Methods Time Measurement Luxury Lodging as part of the collection of luxury Northwest properties including Alderbrook Resort & Spa in Union, Wash.; Cave B Inn at the gorge by George, Wash.; the Freestone free·stone n. 1. A stone, such as limestone, that is soft enough to be cut easily without shattering or splitting. 2. A fruit, especially a peach, that has a stone that does not adhere to the pulp. See Regional Note at andiron. Inn at Wilson Ranch in Mazama, Wash.; Willows Lodge in Verb 1. lodge in - live (in a certain place); "She resides in Princeton"; "he occupies two rooms on the top floor" occupy, reside move in - occupy a place; "The crowds are moving in" stay at - reside temporarily; "I'm staying at the Hilton" Woodinville, Wash.; and the Woodmark Hotel and Spa in Kirkland, Wash. About Percipia Percipia, Inc., with offices in the U.S., Dubai, Hong Kong Hong Kong (hŏng kŏng), Mandarin Xianggang, special administrative region of China, formerly a British crown colony (2005 est. pop. 6,899,000), land area 422 sq mi (1,092 sq km), adjacent to Guangdong prov. and India, is an expert in telephony systems and solutions, satisfying over 450 customers worldwide. In business since 1992, Percipia has won recognition both as a Cisco partner and for entrepreneurship. Percipia has deployed its hospitality applications software with Cisco IP phones in over 10,000 hotel rooms globally. For more information, please visit www.percipia.com. About Valcros Valcros Communications is a San Diego based consulting firm and provider of next generation networks. Valcros is a partner of Cisco Systems utilizing Cisco equipment to provide Voice, Video, and Data integrated networks to hospitality and commercial businesses. Valcros also partners with Sony to deliver video conferencing and video surveillance as well as AT&T to provide telecom and transportation services. Valcros works with customers to create an environment that provides exceptional services to the guest while increasing productivity and reducing costs for the property. Valcros is a member of the Hotel Technology Next Generation group, an organization working to facilitate the development of next generation, customer-centric technologies to better meet the needs of the global hotel community. For more information, visit www.valcros.com. Cisco, the Cisco logo, Cisco Systems, the Cisco Systems logo, Aironet, Catalyst and PIX are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. This document is Cisco Public Information. |
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