HostedSupport.com Announces ezSupport for eBay v2.0; Sellers Can Manage More Listings by Having ezSupport for eBay Answer Time-Consuming Email Questions Integration.LOS ANGELES Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. -- HostedSupport.com, a leading provider of affordable automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. online customer support solutions for web businesses, today announced ezSupport for eBay v2.0, an upgrade to its automated customer support solution customized specifically to the needs of eBay sellers. ezSupport for eBay v2.0 helps sellers deal with the overwhelming volume of repetitive email questions from buyers by automatically answering 80 percent of incoming questions. Since ezSupport for eBay v2.0 is a web-based, hosted product and is delivered via the Internet, it is immediately available to all current customers at no additional cost. With 193 million users worldwide, eBay has become the standard in online auctions and the vehicle for millions of entrepreneurs looking to build their own businesses. HostedSupport.com has established a unique partnership with the online auction company and is the only developer of an automated customer support solution that has integrated into the eBay API (Application Programming Interface) A language and message format used by an application program to communicate with the operating system or some other control program such as a database management system (DBMS) or communications protocol. to support 'Ask Seller a Question.' ezSupport for eBay v2.0 is a web-based, hosted solution with no special software or hardware to purchase. Targeted to eBay sellers and ecommerce companies that sell on eBay, ezSupport for eBay v2.0 enables sellers to focus on increasing their listings and sales rather than dealing with redundant and time consuming customer emails. "eBay sellers deal with hundreds, and in some cases thousands, of email questions on a daily basis that are redundant and time consuming to answer," said Steve Yeich, chief executive officer. "As the volume of email grows, the time devoted to responding to these repetitive questions hinders the sellers' ability to focus on the needs of the business. ezSupport for eBay v2.0 is proven to respond to a very high percentage of these repetitive emails faster than would be possible manually by the seller. A recent analysis showed that Eforcity, eBay's largest seller in the world, was able to automatically answer the vast majority of buyer email by using our product." Typical questions received by sellers include inquiries on shipping policies, and questions about products like size, weight and color. Through a set up wizard Instructional help in an application or system development environment that guides the user through a series of multiple choice questions to accomplish a task. For the most part, wizards are more effective than the help menus found in most applications, which often border on the atrocious. , sellers develop their own list of questions and answers and ezSupport for eBay v2.0 can be up and running in less than 20 minutes. One eBay seller that found himself bogged down in the volumes of buyer emails is Bob Allen
Bob Allen (born 1958) is an American politician who has been a Republican member of the Florida House of Representatives since 2000, representing Florida's 32nd district. , co-founder of MyGolfBallStore.com. MyGolfBallStore.com is an online retailer of sporting goods Noun 1. sporting goods - sports equipment sold as a commodity commodity, trade good, good - articles of commerce sports equipment - equipment needed to participate in a particular sport and an eBay platinum power seller. Allen and his customer support team utilized email, spreadsheets and paper files to attempt to track customer issues. As the business grew, this manual process became too time-consuming, complex and costly. Allen turned to HostedSupport.com to automate To turn a set of manual steps into an operation that goes by itself. See automation. his customer support process and adopted ezSupport for eBay v1.0. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Allen, "HostedSupport.com was the answer to my prayers. We were suffering severe growing pains grow·ing pains pl.n. Pains in the limbs and joints of children or adolescents, frequently occurring at night and often attributed to rapid growth but arising from various unrelated causes. trying to keep up with our customer support workload The term workload can refer to a number of different yet related entities. An amount of labor While a precise definition of a workload is elusive, a commonly accepted definition is the hypothetical relationship between a group or individual human operator and task demands. . Since using ezSupport for eBay, 70 percent of our workload has been eliminated by the system, and our customer relationships have never been better." Allen now uses two HostedSupport.com products -- ezSupport for eBay v2.0 and ezSupport Pro for his stand alone website, and has realized the following results: --Less than 10 emails per day require manual review and response --75 percent reduction in buyer phone calls --70 percent reduction in overall customer support tasks --No need to hire additional support staff to manage high volumes of emails --Improved customer communications channels Also called a "circuit" or "line," it is a pathway over which data are transferred between remote devices. It may refer to the entire physical medium, such as a telephone line, optical fiber, coaxial cable or twisted wire pair, or, it may refer to one of several carrier frequencies resulting in greater customer retention --90% of buyer emails automatically answered About ezSupport for eBay v2.0 ezSupport for eBay v2.0 is priced at $9.95 per seat per month and is available on a month-to-month subscription basis. ezSupport for eBay v2.0 supports Windows and Macintosh and is compatible with Internet Explorer Microsoft's Web browser, which comes with Windows starting with Windows 98. Commonly called "IE," versions for Mac and Unix are also available. Internet Explorer is the most widely used Web browser on the market. It has also been the browser engine in AOL's Internet access software. , Mozilla, Firefox, and Safari web browsers The following is a list of web browsers. Historical Historically important browsers In order of release:
One of the main features of ezSupport for eBay v2.0 is the ability to handle post-auction email. Previously, email from active auctions could be automatically processed, and post-auction email required a manual response. In addition, the upgraded product uses a new eBay API, which allows for significantly faster processing of communication between buyers and sellers, with most answers automatically replied to in under an hour. HostedSupport.com offers two products customized for eBay sellers -- ezSupport for eBay v2.0 and ezSupport Lite for eBay, a free introductory solution that also integrates with 'Ask Seller a Question.' HostedSupport.com also offers ezSupport and ezSupport Pro, their automated online customer support solutions that work with any website. Many eBay sellers use our eBay products for their eBay business and our other products for their "standalone stand·a·lone adj. Self-contained and usually independently operating: a standalone computer terminal. " website business. ezSupport and ezSupport Pro feature auto-answer email, FAQs, ticket tracking, live chat, advanced reporting and POP email importing, as well as free training and set-up assistance. Pricing is $49.95 per seat per month for ezSupport and $79.95 per seat per month for ezSupport Pro. About HostedSupport.com HostedSupport.com is a leading provider of affordable customer support automation for web businesses. Its easy-to-use system can be set up in 20 minutes and eliminates many of the customer support "pains" involved in answering and tracking customer questions and problem tickets. Businesses using HostedSupport.com's products automate most customer support tasks while improving customer retention. HostedSupport.com is headquartered in Los Angeles, California. Its clients and partners include: eBay, Administaff, GotVmail, E! Online, TicketWeb, NetMagazines.com, BrandMuscle, MyGolfBallStore, ePublicEye, and Eforcity. |
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