HostedSupport.com Announces ezSupport for eBay; Automated Customer Support Solution First to Integrate Into eBay's 'Ask the Seller a Question'.LOS ANGELES Los Angeles (lôs ăn`jələs, lŏs, ăn`jəlēz'), city (1990 pop. 3,485,398), seat of Los Angeles co., S Calif.; inc. 1850. -- HostedSupport.com, a leading provider of affordable automated au·to·mate v. au·to·mat·ed, au·to·mat·ing, au·to·mates v.tr. 1. To convert to automatic operation: automate a factory. 2. online customer support solutions for web businesses, today announced ezSupport for eBay, its new automated customer support solution customized specifically to the needs of eBay sellers. ezSupport for eBay helps sellers deal with the overwhelming volume of repetitive email questions from buyers by automatically answering 80 percent of incoming questions. With 135 million users worldwide, eBay has become the standard in online auctions and the vehicle for millions of entrepreneurs looking to build their own businesses. HostedSupport.com has established a unique partnership with the online auction company and is the only developer of automated customer support that has integrated into the eBay API (Application Programming Interface) A language and message format used by an application program to communicate with the operating system or some other control program such as a database management system (DBMS) or communications protocol. to support 'Ask the Seller a Question.' ezSupport for eBay is a web-based, hosted solution with no special software or hardware to purchase. Targeted to eBay sellers and ecommerce companies that sell on eBay, ezSupport for eBay enables sellers to focus on increasing sales rather than dealing with redundant customer emails. "eBay sellers deal with hundreds, and in some cases thousands, of email questions on a daily basis that are redundant and easy to answer," said Steve Hartert, vice president of marketing. "As the volume of email grows, the time devoted to responding to these repetitive questions hinders the sellers' ability to focus on the needs of the business. ezSupport for eBay is proven to respond to a very high percentage of these repetitive emails faster than would be possible manually by the seller." Typical questions received by sellers include inquiries on shipping policies, and specifics about products like size, weight and color. Through a set up wizard, sellers develop their own list of questions and answers and ezSupport for eBay can be up and running in less than 20 minutes. One example of an eBay seller that found himself bogged down in the volumes of buyer emails is Bob Allen
Bob Allen (born 1958) is an American politician who has been a Republican member of the Florida House of Representatives since 2000, representing Florida's 32nd district. , co-founder of MyGolfBallStore.com. MyGolfBallStore.com is an online retailer of sporting goods Noun 1. sporting goods - sports equipment sold as a commodity commodity, trade good, good - articles of commerce sports equipment - equipment needed to participate in a particular sport and an eBay platinum power seller. Allen and his customer support team utilized email, spreadsheets and paper files to attempt to track customer issues. As the business grew, this manual process became too time-consuming, complex and costly. Allen turned to HostedSupport.com to automate To turn a set of manual steps into an operation that goes by itself. See automation. his customer support process and adopted ezSupport for eBay. According to according to prep. 1. As stated or indicated by; on the authority of: according to historians. 2. In keeping with: according to instructions. 3. Allen, "HostedSupport.com was the answer to my prayers. We were suffering severe growing pains grow·ing pains pl.n. Pains in the limbs and joints of children or adolescents, frequently occurring at night and often attributed to rapid growth but arising from various unrelated causes. trying to keep up with our customer support workload. Since using ezSupport for eBay, 70 percent of our workload has been eliminated by the system, and our customer relationships have never been better." Allen now uses two HostedSupport.com products - ezSupport for eBay and ezSupport Pro for his stand alone website, and has realized the following results: --Less than 10 emails per day require manual review and response --75 percent reduction in buyer phone calls --70 percent reduction in overall customer support tasks --No need to hire additional support staff to manage high volumes of emails --Improved customer communications channels Also called a "circuit" or "line," it is a pathway over which data are transferred between remote devices. It may refer to the entire physical medium, such as a telephone line, optical fiber, coaxial cable or twisted wire pair, or, it may refer to one of several carrier frequencies resulting in greater customer retention. --90% of buyer emails automatically answered. ezSupport for eBay is priced at $9.95 per seat per month and is available on a month-to-month subscription basis. ezSupport for eBay supports Windows and Macintosh and is compatible with Internet Explorer Microsoft's Web browser, which comes with Windows starting with Windows 98. Commonly called "IE," versions for Mac and Unix are also available. Internet Explorer is the most widely used Web browser on the market. It has also been the browser engine in AOL's Internet access software. , Mozilla, Firefox, Opera and Safari web browsers The following is a list of web browsers. Historical Historically important browsers In order of release:
HostedSupport.com offers two products customized to eBay - ezSupport for eBay and ezSupport Lite for eBay, a free introductory solution that also integrates with 'Ask the Seller a Question.' HostedSupport.com also offers ezSupport and ezSupport Pro, their automated online customer support solutions for any online business. ezSupport and ezSupport Pro feature auto-answer email, FAQs, ticket tracking, live chat, advanced reporting and POP email importing, as well as free training and set-up assistance. Pricing is $49.95 per seat per month for ezSupport and $79.95 per seat per month for ezSupport Pro. About HostedSupport.com HostedSupport.com is a leading provider of affordable customer support automation for web businesses. Its easy-to-use system can be set up in 20 minutes and eliminates many of the support "pains" involved in answering and tracking customer questions and problem tickets. Businesses using HostedSupport.com's products automate most customer support tasks while improving customer retention. HostedSupport.com is headquartered in Los Angeles, California. Its clients and partners include: eBay, PCMall, E! Online, TicketWeb, NetMagazines.com, Salesnet, Yahoo! Search Marketing See Overture. , BrandMuscle, MyGolfBallStore, eBoz, Roving, Bravenet, and ePublicEye. |
|
||||||||||||
Printer friendly
Cite/link
Email
Feedback
Reader Opinion