Hong Kong's SmarTone Selects Infinys from Convergys to Speed Introduction of New Wireless Offerings.

Business Editors/High-Tech Writers

CINCINNATI--(BUSINESS WIRE)--Nov. 24, 2003

Convergys Corporation (NYSE:CVG), the global leader in integrated billing, employee care, and customer care services, announced today a contract with Hong Kong mobile network operator SmarTone (SEHK:0315). SmarTone is the first operator in Hong Kong to deploy Geneva(TM), the Infinys(TM) application for rating and billing, to support current and next-generation offerings.

Recently recognized as one of Asia's top 20 brands, SmarTone is Hong Kong's leading mobile data services network operator. The company serves approximately 1 million customers.

"Compared to other products we evaluated, Convergys' Geneva is by far the best one to help us bring new offerings to the market faster," said Stephen Chau, Chief Technology Officer of SmarTone. "We're confident that with this Infinys application for rating and billing we can quickly and efficiently introduce 2G and 3G mobile service offerings to business and individual customers in Hong Kong."

"SmarTone's track record of innovation and market responsiveness continues to help make Hong Kong an exciting market for voice and data services," said Francois Lancon, President of Convergys' Information Management Group for Asia Pacific. "With Geneva, SmarTone deploys an advanced rating and billing application to support its launch of new offerings and innovative service bundles as the company continues to differentiate itself in a highly competitive market."

Convergys will work with LogicaCMG to complete the Infinys implementation.

Geneva is the Infinys application for rating and billing. Infinys is built on a component-based architecture that provides unsurpassed flexibility, investment protection, and support. With Infinys, Convergys clients - ranging from mobile to fixed and cable service providers - have the capability for rapid market innovation in their bundling of voice, data, video, and content for their residential and business customers.

About SmarTone

SmarTone is Hong Kong's leading mobile network operator in data services. We are a customer-oriented company and aim to bring our customers closer to the people, the information, and the entertainment that is important to them and, through this, to generate greater shareholders' value. SmarTone is committed to delivering the best value proposition in the market through continual improvements in the three pillars of our businesses - products and services, network performance, and customer service - as well as the company's brand position.

SmarTone was selected as one of Asia's Top 20 Brands in the annual "Top Asian Brands" survey conducted by Media magazine in June 2003. SmarTone was the only mobile operator to be included in the Top 20 alongside other major international brands.

With our strong technological heritage and deep commitment to quality service, SmarTone introduces compelling mobile data services which are marketed under three categories: SmarTone in(TM), a ground-breaking mobile multimedia service providing information and entertainment for all customers; SmarTone BIZ(TM), a suite of simple and easy-to-use mobile business services for business executives and professionals to stay ahead of the game; and messaging services, such as picturemail(TM). SmarTone's branded offerings, including SmarTone in(TM), SmarTone BIZ(TM), email on the go(TM), picturemail(TM), moviemail(TM), sms via email(TM) and * 131 * PhoneHome(TM), deliver substantial benefits to customers.

Operating the best network in town, SmarTone provides customers with voice and data services of the highest quality.

SmarTone has become the leader in customer service, not only amongst telecom operators, but also across all service industries in Hong Kong. This is exemplified by the growing number of local and regional retail and service awards received by the company.

Established in 1992, SmarTone was the first operator to launch GSM mobile services in Asia in 1993 and the first in Hong Kong to introduce automatic international roaming. We were the first in the world to implement Enhanced Full Rate Technology in our network in 1997, greatly improving voice quality for our customers. We were the first in Hong Kong to pilot launch GPRS in 1999.

SmarTone has been publicly listed in Hong Kong since 1996. The company's major shareholder is Sun Hung Kai Properties Limited (holding about 51 percent).

For more information, please visit SmarTone's website at www.smartone.com.hk

About Convergys

Convergys Corporation (NYSE:CVG), a member of the S&P 500 and the Forbes' Platinum 400, is the global leader in integrated billing, employee care, and customer care services provided through outsourcing or licensing. We serve top companies in telecommunications, Internet, cable and broadband services, technology, financial services, and other industries in more than 40 countries. We also provide integrated, outsourced, human resource services to leading companies across a broad range of industries.

We bring together world-class resources, software, and expertise to help create valuable relationships between our clients and their customers and their employees. This commitment is validated by the more than 1.5 million individual bills our software produces each day to support more than 120 million subscribers, and by the more than 1.7 million separate customer and employee contacts we manage each day, both live and via electronic interaction.

Convergys(R) employs more than 48,000 people in 50 customer contact centers and in our data centers and other offices in the United States, Canada, Latin America, Europe, the Middle East, and Asia. Convergys is on the net at www.convergys.com, and has world headquarters in Cincinnati.

(Infinys and Geneva are trademarks and Convergys and the Convergys logo are registered trademarks of Convergys Corporation. All other trademarks and names are the property of their respective owners.)