Holly Connects and Vicorp Partner to Provide Advanced Solution to Reduce Cost and Time to Market of Multiple Voice Applications.VXML See VoiceXML. Industry Leaders Combine Holly's World Leading Multi-Tenancy Features with xMP Development Tools to Deliver Cost-Effective Telco-Grade Voice Platform SYDNEY, Australia & LONDON -- Holly Connects, a leader in next-generation infrastructure for telephony and speech solutions to carriers, managed services An umbrella term for third-party monitoring and maintaining of computers, networks and software. The actual equipment may be inhouse or at the third-party's facilities, but the "managed" implies an ongoing effort; for example, making sure the equipment is running at a certain quality and large enterprises, today announced it will bundle the Holly Voice Platform with Vicorp's xMP service creation software to deliver a highly flexible, feature rich and affordable Telco-grade solution especially designed for the deployment of multiple voice self-service applications A software application that allows a user to obtain information or complete a business transaction on the computer that has traditionally required the help of a human representative. Voice response systems and Web sites are widely used for self-service applications. See kiosk. . The bundle offers hosted service providers and telecommunications companies See telecom company. with a quality VoiceXML-based solution combining Holly's world first multi-tenancy features with xMP's simplified development and management tools. The combination allows greater client control and partitioning of applications, a key requirement for hosted service providers, enabling independent branding of applications and rapid deployment timeframes. "The Holly and xMP bundle extends our market advantage for delivering multi-tenanted solutions. Users can make changes to prompts or business rules within each of the voice self-service applications, quickly and easily. This is a huge benefit for hosted service providers who need to quickly address the dynamic needs of multiple customers significantly reducing the time to market and cost of speech application deployment," said Mr Lance Berks, Chief Executive Officer, Holly Connects. Holly's multi-tenancy features maximize the benefits of shared infrastructure providing tools to allow each tenant to gain access to guaranteed resources for calls with the ability to dynamically configure See configuration. (software) configure - A program by Richard Stallman to discover properties of the current platform and to set up make to compile and install gcc. Cygnus configure was a similar system developed by K. and report for applications. Holly's model enables unique delegation of resources, authority and secure access to support a broad range of commercial models for multi-tenanted IVR (Interactive Voice Response) An automated telephone information system that speaks to the caller with a combination of fixed voice menus and data extracted from databases in real time. . Vicorp's xMP simplifies the build, management and maintenance of customer facing speech recognition applications via an easy but powerful 'drag-and-drop' graphical user interface graphical user interface (GUI) Computer display format that allows the user to select commands, call up files, start programs, and do other routine tasks by using a mouse to point to pictorial symbols (icons) or lists of menu choices on the screen as opposed to having to that enables the customer to tailor prompts, grammars or content delivered to the caller. xMP de-skills the process of service creation by shielding the user from code level complexities and fully supports reusability The ability to use all or the greater part of the same programming code or system design in another application. reusability - reuse by allowing the user to create blocks of call flow logic that can then be packaged up and imported into future applications. Brendan Treacy, Vicorp's CEO (1) (Chief Executive Officer) The highest individual in command of an organization. Typically the president of the company, the CEO reports to the Chairman of the Board. said, "We are delighted that Holly Connects has selected Vicorp as their preferred application development software and expect to continue to build a long term relationship. We continue to invest in developing technology features that ease the task load and effort required by large complex clients of Holly Connects' to manage their self service interactions, and drive powerful Telco-grade service capabilities with true application re-usability." About Holly Connects Holly Connects is a leader in innovative standards-based, hosted and on premise voice self-service solutions. Named Next Generation IVR platform leader by Frost & Sullivan in Australia, the Holly Voice Platform is the only independent platform running large, complex customer deployments world-wide. Holly has deployed thousands of ports and hundreds of applications across 5 continents into major customer sites including Vodafone, Telstra, Unwired Unwired is an Australian public company dedicated to building a nationwide, fixed wireless telecommunications network offering carrier grade Internet services. They currently provide coverage in Sydney and Melbourne. and PowerTel. Our customers and partners leverage our innovative technology solutions to enhance customer care and caller satisfaction, deliver operating efficiencies and drive new revenue opportunities. For more information, visit www.holly-connects.com. About Vicorp Vicorp is an established vendor of multi-media solutions to carrier and enterprise organisations. Its products change the way converged voice, video and data services are created, deployed and managed. Vicorp's xMP carrier-grade xMP platform is an end-to-end service creation and application delivery tool that helps organisations create and manage voice and data services rapidly and efficiently by using role-based tools to utilise media rich components, open standards Specifications for hardware and software that are developed by a standards organization or a consortium involved in supporting a standard. Available to the public for developing compliant products, open standards imply "open systems;" that an existing component in a system can be replaced and Web technologies. Vicorp provides lower cost of ownership and increased revenues to its customers by simplifying the creation and delivery of media-rich voice and data services. www.vicorp.com |
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