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Hitachi Data Systems deploys Changepoint to support Global Solution Services Business.

Changepoint Enables Proactive Management of Worldwide Services Business Ensuring Customer Satisfaction

Changepoint Corporation, a provider of business process automation software for services organizations and corporate IT departments, has announced that Hitachi Data Systems, a wholly owned subsidiary of Hitachi, Ltd. (NYSE:HIT), has deployed Changepoint to more than 600 people from the company's Global Solution Services, Customer Service and Support, System Engineering and Technical Support teams worldwide.

Changepoint will enable Hitachi Data Systems to automate and integrate Global Solution Services' core business processes, such as resource management, online and offline time entry and project management. This will allow Global Solution Services to proactively manage its business in near real-time, through effective, accurate reporting and streamline the use of its proprietary Engagement Lifecycle Process methodology, which ensures services are delivered in a consistently high-quality manner. Changepoint will be used by Hitachi Data Systems employees around the world.

"Changepoint is now the foundation upon which we will manage and grow our Global Solution Services business. Changepoint is uniquely suited to our business model as it provides comprehensive business process automation while also supporting the needs of a multi-national, multi-lingual business," said Ken Beaudry, Senior Vice President and General Manager, Global Solution Services, Hitachi Data Systems. "The solution enables us to effectively address key business challenges associated with running a global services organization surrounding resource allocation, project management, knowledge sharing, collaboration and near real-time reporting."

"Changepoint's comprehensive business process automation solution provides services organizations with visibility into operations enabling the monitoring and proactive management of project health, customer requirements and satisfaction for improved performance and profitability," said Chuck Tatham, Vice President of Marketing and Business Development of Changepoint.
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Publication:EDP Weekly's IT Monitor
Geographic Code:1USA
Date:Dec 15, 2003
Words:275
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