Hipbone unveils live interaction platform for next-gen contact centers. (New Products).Hipbone hip·bone n. Either of two large flat bones formed by the fusion of ilium, ischium, and pubis, constituting the lateral half of the pelvis and articulating with its fellow, with the sacrum, and with the femur. , Inc., a provider of real-time Web interaction solutions, has launched a new multichannel Using two or more paths for transmission or processing. It can refer to a variety of architectures including (1) multiple I/O channels between the CPU and peripheral devices, (2) multiple wires in a cable, (3) multiple "logical" channels within a single wire or fiber or (4) multiple interaction platform targeted at companies that sell high-cost, high-touch products and services via the Web. Branded under the name Synetry, the product includes new knowledge-based routing capabilities, new on-premises deployment options for Windows and Unix and support for additional foreign language character sets, bringing the number of languages supported by the Synetry platform to 25. Hipbone's live interaction solutions built on the Synetry platform now include a new version of its co-browse offering that is rebranded as Synetry CoBrowse, and Synetry Chat+, a new text-chat interaction channel targeted at the business-to-consumer marketplace. Leveraging the architectural benefits of the Synetry platform, Synetry Chat+ is directed at high-end businesses, such as financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , for which superior personalized per·son·al·ize tr.v. per·son·al·ized, per·son·al·iz·ing, per·son·al·iz·es 1. To take (a general remark or characterization) in a personal manner. 2. To attribute human or personal qualities to; personify. customer service is a requirement. Tightly integrated with Hipbone's co-browse offering, Synetr y Chat+ enables live, highly personalized Web interaction with productivity features that include pre-defined agent responses that can be linked directly with URLs for immediate Internet navigation and co-browse capability. Both Synetry CoBrowse and Synetry Chat+ are available for immediate deployment under either an ASP asp, popular name for several species of viper, one of which, the European asp (Vipera aspis), is native to S Europe. It is also a name for the Egyptian cobra (Naja haja). or on-premises license model. |
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