Highmark Life & Casualty Group Deploys Pegasystems Business Process Management; Five-week Deployment Provides National Sales and Service Support.CAMBRIDGE, Mass. -- Pegasystems Inc. (Nasdaq: PEGA PEGA Programs in Extra-Galactic Astronomy PEGA Poly(Ethylene Glycol)-Polyacrylamide Copolymer (used in chromatography) ), the leader in smart business process management, today announced that Highmark Life & Casualty Group, a Pennsylvania-based provider of ancillary employee benefit coverage and services, has deployed Pega Customer Process Manager(TM) solution framework to support the company's sales and service throughout the U.S. Selected only five weeks earlier, the rapid deployment demonstrates the accelerated development environment provided by Pegasystems SmartBPM(TM). Pegasystems SmartBPM which integrates with legacy and other back-end systems optimizes service to help companies meet customer needs. Pegasystems' customer service solutions anticipate the needs of both the customer service representatives (CSR (1) (Customer Service Representative) A person who handles a customer's request regarding a bill, account changes or service or merchandise ordered. Agents in call centers are known as CSRs. See call center. ) and Highmark Life & Casualty members by providing the tools necessary to deliver unparalleled service across all information channels. "We are committed to making it as easy as possible for our customers to do business with Highmark Life & Casualty and working with Pegasystems has enabled us to continue to enhance our services," said Matthew Piroch, CIO CIO: see American Federation of Labor and Congress of Industrial Organizations. (Chief Information Officer) The executive officer in charge of information processing in an organization. , Highmark Life & Casualty Group. "The rapid 'go live,' in only five weeks, was exactly what we needed, and Pegasystems delivered." Pegasystems' rules-based solution provides the power to respond quickly to changes in organizational objectives, market opportunities and industry regulations, and its fully integrated customer service capability allows for higher levels of CSR productivity and increased member satisfaction. Jay Sherry, vice president, Solutions and Marketing, Pegasystems, commented, "Pegasystems' Customer Process Manager continues to lead the market in automation, flexibility and guided processing. We are delighted to add Highmark Life & Casualty to our roster of leading customers and look forward to helping them continue to provide top level service to their members." About Pegasystems Pegasystems Inc. (Nasdaq: PEGA) provides software to automate To turn a set of manual steps into an operation that goes by itself. See automation. complex, changing business processes. Our Business Process Management (BPM (Business Process Management) A structured approach that models an enterprise's human and machine tasks and the interactions between them as processes. BPM software provides users with a dashboard interface that offers a high-level view of the operation that typically ) solutions provide organizations with the agility critical to managing growth, productivity and compliance. Our solution unifies pure-play BPM software with a sophisticated Business Rules Engine to drive business effectiveness. This patented technology enables organizations to "build for change" and overcome the execution gap that occurs as evolving business objectives outpace out·pace tr.v. out·paced, out·pac·ing, out·pac·es To surpass or outdo (another), as in speed, growth, or performance. outpace Verb [-pacing, the ability of business systems to respond. Pegasystems' BPM suite See BPM. offers standards-based technology built in a rapid-solution development environment. Our BPM solution combines the capability to solve a full range of business process challenges with the opportunity to leverage existing technology investments. By enabling business process responsiveness, Pegasystems makes it easier for people and systems to work together. Pegasystems' award-winning BPM suite is complemented with best-practice solution frameworks based on more than 20 years of experience helping Fortune 500 and other leading corporations in the financial services The examples and perspective in this article or section may not represent a worldwide view of the subject. Please [ improve this article] or discuss the issue on the talk page. , insurance, healthcare, manufacturing and government markets. Headquartered in Cambridge, MA, Pegasystems has regional offices in North America North America, third largest continent (1990 est. pop. 365,000,000), c.9,400,000 sq mi (24,346,000 sq km), the northern of the two continents of the Western Hemisphere. , Europe and the Pacific Rim Pacific Rim, term used to describe the nations bordering the Pacific Ocean and the island countries situated in it. In the post–World War II era, the Pacific Rim has become an increasingly important and interconnected economic region. . For more information, visit www.pega.com. NOTE: Pegasystems, Pega Customer Process Manager and SmartBPM are registered trademarks or trademarks of Pegasystems Inc. Other product and company names may be trademarks of their respective owners. |
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