HigherGround Executive to Present Workshop on Business Intelligence and Contact Center Profitability.Business Editors Customer Contact World and ATA (1) (AT Attachment) The specification for IDE drives. See IDE. (2) See analog telephone adapter. ATA - Advanced Technology Attachment National Conference 2003 CANBERRA, Australia--(BUSINESS WIRE)--Feb. 14, 2003 Using Business Intelligence to turn your contact centre into a profit centre is the topic of an executive workshop by HigherGround(TM) Inc. a global player in the market for call centre recording and monitoring solutions. This premier session is part of the agenda for Customer Contact World and ATA National Conference 2003, February 25 - 27 at The Sydney Convention and Exhibition Centre The Sydney Convention and Exhibition Centre, is located in Sydney's Darling Harbour near the Central Business District. The building is adjacent to Cockle Bay, Tumbalong Park and the Harbourside shopping centre. , Darling Harbour, Australia. The 12th annual conference is Asia Pacific's largest contact centre and CRM (Customer Relationship Management) An integrated information system that is used to plan, schedule and control the presales and postsales activities in an organization. event. HigherGround Executive Vice President, Peter W. Cassell, will lead the interactive workshop on Thursday, February 27th and introduce the new concept of Enterprise Telecommunications Communicating information, including data, text, pictures, voice and video over long distance. See communications. Business Intelligence or ETBI. This unique approach, originated by HigherGround, is the utilization of data found in call centre reports and voice recordings to make better informed decisions that lead to smoother operations, improved customer service and ultimately increased profitability. Workshop attendees will get an ETBI overview and real life scenarios of "ETBI in Action" as practiced by many of HigherGround's customers which include numerous Fortune 500 companies, financial and health care organizations and state and local government agencies across the United States United States, officially United States of America, republic (2005 est. pop. 295,734,000), 3,539,227 sq mi (9,166,598 sq km), North America. The United States is the world's third largest country in population and the fourth largest country in area. , Canada and Asia Pacific. "Business Intelligence is more than a way of doing business - it's a philosophy about how to do business more effectively and efficiently," said Cassell who previously was with Cognos Pty. Ltd. and is a frequent lecturer on business intelligence and its applications. "Business Intelligence encompasses tools and solutions that provide the right information to the right people at the right time in the right format so a business can intelligently make informed decisions that will make it more efficient and profitable." Individuals interested in learning more about HigherGround and its unique ETBI approach to contact centre profitability may download To receive a file transmitted over a network. In any communications session, "download" means receive, and "upload" means send. The download/upload often implies a big/little scenario, in which data is being downloaded from the "big" server into the "little" user's computer. a complimentary white paper from the company's web site at http://www.highergroundinc.com or call the company's worldwide headquarters at (1) 818-591-3133. About HigherGround Inc. HigherGround ensures that its clients capitalize on Cap´i`tal`ize on` v. t. 1. To turn (an opportunity) to one's advantage; to take advantage of (a situation); to profit from; as, to capitalize on an opponent's mistakes s>. every contact, every day. The company's customer-interaction recording solutions and multi-dimensional analysis and reporting tools empowers clients with the knowledge and insight needed to monitor and verify (1) To prove the correctness of data. (2) In data entry operations, to compare the keystrokes of a second operator with the data entered by the first operator to ensure that the data were typed in accurately. See validate. phone and data transactions, improve agent performance, optimize optimize - optimisation telecommunications resources and provide a comprehensive view of the contact centre's performance. HigherGround's proven solutions provide imperative business intelligence for sound decision making and bottom line control for compliance monitoring, risk management and performance improvement. Note to editors: HigherGround(TM) is a trademark of HigherGround Inc. All other trademarks or registered trademarks are the property of their respective owners. |
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